Updated June 29, 2025

Sears Home Warranty Customer FAQ

Recent Sears Home Warranty Customer Questions

Have a Sears warranty on my stove, the technician came but part needed is no longer available, they said they were going to call in three days but now its been a week.

We apologize for the delay and any inconvenience caused. Occasionally, certain parts may be hard to find or no longer available. In these cases, our policy typically states that if we can't repair your covered item, we may replace it. If you haven't heard back within the stated time, we recommend directly reaching out to Sears Home Warranty for an update using the contact link provided on this page.

Asked May 21, 2024 3:28 PM

Help me with my Sears Home Warranty customer service issue

Claims and Requests

How do I file a claim?

To file a claim with Sears Home Warranty, gather relevant information about the appliance or system needing service. Visit the...

How quickly can I expect a technician to be sent for repairs?

The response time for a technician from Sears Home Warranty can differ based on factors like location and type of repair....

Are there any limitations on the number of claims I can make?

Sears Home Warranty usually imposes limits on the number of claims that can be made in a given period, depending on the...

How does the reimbursement process work for covered repairs?

The Sears Home Warranty reimbursement process consists of several steps. Customers must first verify covered repairs in their...

What does Sears Home Warranty cover?

Sears Home Warranty provides varied coverage for important home systems and appliances, including heating, cooling, plumbing,...

What is not covered under Sears Home Warranty?

Sears Home Warranty has exclusions such as pre-existing conditions, improper installations, cosmetic damages, and limitations...

Can I add additional coverage for specific items?

Sears Home Warranty allows customers to customize coverage by adding specific items not included in standard plans. Additional...

What types of appliances and systems are covered?

Sears Home Warranty generally covers essential appliances like refrigerators, ovens, dishwashers, and laundry machines,...

How long does the coverage last?

Sears Home Warranty offers coverage plans that usually extend for one year from the purchase date. Customers can often renew...

Can I transfer my warranty to a new homeowner?

Sears Home Warranty permits transferring coverage to new homeowners under specific conditions, enhancing home value. It is...

Can I cancel my warranty?

Yes, you can cancel your warranty with Sears Home Warranty by following specific terms outlined in your agreement. Typically,...

What is the process for renewing my home warranty?

Renewing a home warranty with Sears Home Warranty typically includes reviewing the existing coverage and receiving...

Are there any service fees or deductibles?

Sears Home Warranty generally includes service fees and deductibles in their plans. A service fee is charged during a...

Is there a waiting period before my coverage begins?

Sears Home Warranty typically imposes a waiting period of thirty days after purchasing coverage. This is to discourage...

Can I choose my own service provider for repairs?

Customers generally have the option to select their own repair service provider under Sears Home Warranty, but certain...

We look to the Sears Home Warranty issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Sears Home Warranty issues reported to GetHuman

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