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What are the typical response times for service requests?

Asked 5 months ago
Fidelity National Home Warranty typically aims to provide prompt service to its customers. The response times for service requests can vary based on several factors, including the type of service needed, the region where the property is located, and current demand for service. Generally, once a service request is submitted, customers can expect a technician to make contact within one to two business days to schedule an appointment. It is important to note that during peak seasons or times of high demand, response times may be longer than usual. Additionally, the urgency of the situation may also affect how quickly service is initiated. For example, issues that cause significant inconvenience or are categorized as emergencies may receive prioritized attention. Customers are encouraged to keep an eye on their account or the official website for any updates regarding service request timelines and local availability. For the most accurate and specific information regarding response times for a particular situation, consulting the current web page or account information may be beneficial.
Answered Jun 27th 2025

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