Optus Customer Service

Contact Optus & solve common issues

Use Optus's Phone Number

Optus's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Optus. Below you will also find the phone and non-phone-based contact information we've gathered.

Optus: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Optus.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Optus customer support problems.

Contacting Optus customer support

Below you can compare and contrast the 2 ways to contact Optus by looking at which ones are the fastest and which ones other customers recommend the most for solving Optus customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Optus across the following channels: Phone, Web.

Phone number / contactWaitVotes
1300300937
Customer Service
21 mins719
Online Help at optus.com.au
Customer Service
< 2 hrs765

Recent reasons customers contacted Optus:

trying to contact a real person to tell them my son has died and I need to discuss how...
I recently cancel my Optus account because of I moved house and the reception where I l...
Show me How to make my number show to others
How do I make my telephone number visible to those I call. The number comes up as "pri...
how do i make my caller number to those i call
I would like my telephone number shown to the person i call
I tired to change my plan to the epic data value **gb for **$ and I recharged but I onl...
My daughter has left her phone on a bus. How can her number be blocked or to stop someo...
I want to cancel my Apple musuc subscription
My daughter is in Japan and this morning we turned off her data. We thought that she c...
Want to remove ime lock placers aprox *******
Was wanting to purchase a gold mobile number. Can I see which ones are available and ho...
I have Optus cable for pas *-** years which performed very well until past * months. In...
I need to get my home phone working can you help
We have in the past two weeks connected to Optus NBN after * years with Dodo adsl wifi...

Help me with my issue

Does GetHuman work with Optus?

GetHuman does not work with Optus's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Optus at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Optus's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Optus at a Glance

Optus has no chat option
Optus has no customer email
Optus has 1 help forum
Optus has no twitter handle
Optus has no facebook page
Contact information overview

Answered on this page:

Are there any international calling or roaming options?
Solutions to common issues

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