Contact Oncor

The best of the 2 ways to get in touch with Oncor by GetHuman

Oncor Phone Number
888-313-6862 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Oncor rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

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Oncor Live Chat
Unfortunately, Oncor does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Oncor:

We still have no power and I have kids
Power outage due to clerical error with energy provider.
When will my services be restored
Need to talk to someone about help getting assistance with electric as I am disabled, h...
The transformer in the backyard made a loud popping sound about an hour ago, and now my...
Need cable reconnect to the house
I payed my bill my lights are off
Transformer blew at **** Vinylex drive, Carrollton Tx *****. This is a business. We n...
There are branches of a tree that may be pushing the electric lines near an electric po...
My electric has just been activated thank you so very much
My electricity is off I'm on a breathing machine the bill has been paid and I was told...
Was going to switch from direct energy to liberty Power and the man said id have to wai...
We have no power but everyone around us does.
Need to talk to A person we still don't have power but neighbors do
More customer issues

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Oncor contact information - compared

Above are our top recommendations for how to contact Oncor, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact Oncor by looking at which ones are the fastest and which ones other customers recommend the most for solving Oncor customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Oncor across the following mediums: Phone, Web.

Phone number / contactWaitVotes
Customer Service
7 mins409
Online Help
Customer Service
< 2 hrs185

Does GetHuman work with Oncor?

GetHuman does not work directly with Oncor's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting Oncor at a Glance

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