A:Must choose an option 1-3, then follow prompts.Our free phone can also navigate phone menus to get a live human at Mr. Cooper for you.
Q:
Does Mr. Cooper offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mr. Cooper below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mr. Cooper phone number to document the phone system.
Here is how our research team describes the way the Mr. Cooper phone system greets you: Thank you for calling Mr. Cooper, your home loan company. We're happy to let you know we're back up and running after a recent system outage. Please note that we are currently experiencing high call volumes and longer than normal wait times. Remember, you can now make a payment, access your payment history, and more in your online account or through our automated phone system. To securely access your account, which would you like to use? Loan Number or Social Security Number?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Below are some clips we've found from Mr. Cooper's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mr. Cooper, your home loan company.
Tax season is approaching.
Year end tax statements will be available online mid January.
And in the mail no later than January thirty first.
To securely access your account, which would you like to use?
Loan number or Social Security number?
I'm afraid I didn't catch that. Tell me what you like to use to securely access say, loan number, or Social Security number.
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
We seem to be having some difficulty here.
I'll need a little more information to get you to the right place."
Excerpt from a call with Mr. Cooper
Thursday, January 4, 2024 6:16 PM
They may ask you to enter information with the dial pad
"Thank you for calling Mr. Cooper, your home loan company.
We apologize as we are experiencing issues with our systems, and our agents currently have limited capacity to assist you.
Some payment and account updates may not be reflected accurately.
We're working on a resolution and expect systems to be back later today.
In the interim,
if you'd like to make a payment or get loan information, we recommend visiting our website at w w w dot mister cooper dot com.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
Alright. Please say your enter your Social Security number."
Excerpt from a call with Mr. Cooper
Friday, March 1, 2024 7:32 PM
They may ask you to say or enter information
"Thank you for calling Mr. Cooper.
Your home loan company.
Looks like I have your record on file.
To securely authenticate you, I need the last four digits of your Social Security number.
Please say or enter the last four digits of your Social Security number."
Excerpt from a call with Mr. Cooper
Monday, November 18, 2024 6:16 AM
The first phone menu
"Thank you for calling Mr. Cooper, your home loan company.
It's tax season.
Year end tax statements are now available. You can get a cop online, or I can help you with that.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
I'm sorry. I didn't get that. To use your loan number, press one.
To use your Social Security number, press two."
Excerpt from a call with Mr. Cooper
Monday, January 22, 2024 10:26 PM
What are the hours and when should I call?
Mr. Cooper operates the call center for this 833-685-2565 phone number Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,609 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mr. Cooper call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mr. Cooper phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mr. Cooper staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mr. Cooper is Saturday.The most busy day to call is Monday, which averages 769% more phone calls by comparison.Again, this is based on a sample of 2,609 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Mr. Cooper is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Mr. Cooper staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
More Mr. Cooper Customer Service Contacts
There are of course other ways to contact Mr. Cooper customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Mr. Cooper will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Mr. Cooper customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mr. Cooper's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mr. Cooper agent. This phone number is Mr. Cooper's best phone number because 5,466 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-685-2565 include and other customer service issues. Rather than trying to call Mr. Cooper first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Mr. Cooper has 2 phone numbers. It's not always clear what is the best way to talk to Mr. Cooper representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mr. Cooper. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mr. Cooper. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.