Mr. Cooper Customer Service Issues

I chose to have the deferred payments added at the end of my mortgage loan, as Mr. Cooper advised. However, now that my forbearance period has ended, Mr. Cooper is requesting all payments within 5 days or else discusses foreclosure. I am confused about the type of mortgage assistance that was offered. When I try to contact them, I cannot reach anyone helpful. The operators who call to discuss ongoing solutions do not provide enough information for us to understand what the plan really entails. My mother, who is bedridden due to a disability, relies solely on her social security. We are prepared to resume monthly payments and assumed it would be the same as before the deferment, which was $[redacted].00. I even tried to make an escrow payment of $[redacted].00 today, but the system is not accepting any payments.

In Florida, I was approved for 18 months of mortgage and utility payments starting in September. The HAF division of the DEO office processed the payments on September 1st. My electricity payment was received, but Mr. Cooper is unable to locate or process the check, causing concern over potential late fees by the 17th. Despite my consistent payments over 6 years, they are facing issues. I have reached out multiple times, they initiated a search for the check, and I emailed their research incoming department as advised. I understand many others are experiencing similar problems with their servicers and HAF payments. I lodged a formal complaint three days ago and hope for a resolution soon. Stay positive and best wishes to everyone dealing with similar challenges. I am William C., and I hope Mr. Cooper can accept all my HAF payments to resolve this matter effectively.

I contacted the number provided, but the experience was incredibly frustrating. Upon calling, an automated AI system prompted me to enter various details like my loan number, phone number, or Social Security number. When none of these options worked, I requested to speak to a representative, causing the AI to change its tone and demand verification of my information. Despite my repeated requests for a live person, the AI insisted I call back with the necessary details and abruptly ended the call. This lack of access to a human representative left me feeling unsatisfied. This issue occurred when dialing any of Mr. Cooper's toll-free numbers, leading to a disappointing customer service experience.

On Thursday, September 14th, I made a payment through the automation system. The system asked if I wanted to use the account ending in the last 4 digits that correspond to my bank account, and I confirmed. It indicated that the processing was complete. However, as of today, September 17th, the funds are still in my bank account. I am concerned that it may be reported to the credit bureau since the payment was due on the 16th. I want to ensure my payment is correctly processed to avoid any issues. Thank you.

I am having trouble with the automated system and need to talk to a representative to clarify my request. I need to provide a current declaration page showing Redstone Federal Credit Union as the second Mortgagee for my Home Equity loan. Here is the required lienholder information: Redstone Federal Credit Union [redacted] Wyn Drive Huntsville, AL [redacted] I would appreciate assistance with this matter.

I am currently dealing with an insurance payment problem after my loan was transferred to a new company. I have been trying to reach a representative without success. Due to their oversight, my insurance price increased by $[redacted].00 yearly. It is frustrating because I provided them with all the necessary details, including the insurance company and the due date of September 23, [redacted]. Despite this, they failed to make the payment on time and now claim I am not covered. This situation is concerning as they had all the information required to ensure a timely payment.