I bought a brand-new Jeep Wrangler about 3 months ago. Everything has been great, and I love cruising down the shoreline in the Jeep with the doors off and the wind in my hair. However, I've noticed in the last few weeks that the AUX input is not working the way it should. At first, I thought that my cable was going bad, so I went ahead and replaced the charging cable. I thought that might fix my issues, but the audio started going in and out from my phone again and then quit again. I quickly realized that if I played with the plug, it worked, which means the AUX input is likely the issue. 

That wasn't the news I wanted to hear, and since the Jeep is so new it made me think that something was wrong with the way it was manufactured. I'm the sole owner of the car and there are no children or anyone else playing with the AUX. There was no reason for it to die out on me like this so soon after buying the car, so I decided to call Jeep to talk to them about the warranty process and how I get this repaired. 

Lucky for me, when I purchased the Jeep, I opted for the extra electrical insurance as part of the deal. When I called, I was amazed to find out how many cars fall under the umbrella of the manufacturer, and the warning I got about the long line had me worried I might be waiting forever. However, I ended up done in about 15 minutes so while it wasn't the shortest phone call, it certainly wasn't the worst either. 

When I first called, a voice assistant picked up and said, "Thank you for calling the Jeep customer service center. We are currently experiencing a higher rate of phone calls than usual. You may experience a longer wait time. We apologize for any inconvenience. Which of these can we help you with, you can say roadside assistance, recall information, Uconnect and Bluetooth, vehicle protection, or say, it’s for something else." This was the part that had me slightly concerned, but I just said something else and hoped for the best.

It then gave me a new list of options or to once again say something else, which I did because I didn't need to find a dealer. Then it asked what kind of make and model vehicle I had, which was a Jeep Wrangler, and if I had the VIN accessible. Since I had my warranty paperwork out, I did have the VIN on the purchase agreement so I went ahead and put it in and then sat in the hold line for a bit. About 10 to 12 minutes later, I was talking to Erica about my warranty and what Jeep could do for me. If you have some patience, the overall process isn't bad at all.