Contact JC Penney

The best of the 5 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real JC Penney rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted JC Penney:

Does J.C.Penny ship clothing to the Cayman Islands?
How can I delete cookies in browser on my jc penny’s . He was very helpful. account? I...
I bought my food processor on **-**-** and still have not received my $**.** rebate che...
I canceled order,because I need address change.
Refund for canceled order was not received yet.
I am cutting up my JC Penney’s credit card. I will never shop there again or at Sephora...
Dear Sirs:* I see that you have dropped Mike Lindall's My Pillow. I am very disappoin...
please pass on that I will no longer be shopping at penny's due to management of penny...
Just received online order, it is very much so incorrect. Looks nothing like picture an...
My order was supposed to be delivered to me by January **nd but still *is not here. It...
I placed an order on the third and it was supposed to be shipped by tomorrow but I just...
I want to know why your corporation has advertised its discrimination against MY PILLOW...
Hello, I have a question My Mom has a credit card with yall and SHE HAS NEVER BEEN LATE...
trying to figure out if my ring I bought on Jan **th is done and ready for pickup.
Mike Lindell has been cut from your organization as a vendor. Therefore I will no longe...
More customer issues

Help me with my issue

JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat.

Phone number / contactWaitVotes
Customer Service
7 mins144
Online Help
Customer Service
< 38 hrs387
Customer Service
38 mins274
Customer Service
2 mins137
Live Chat
Customer Service
2 mins225

Does GetHuman work with JC Penney?

GetHuman does not work directly with JC Penney's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting JC Penney at a Glance

Contacting Other Companies

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!