Contact JC Penney

The best of the 6 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Customer Service
GetHuman features available:
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  • Current hold time
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  • Fastest way to talk to a real JC Penney rep
  • Pro tips & talking points
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JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted JC Penney:

I am trying to do a JCPenney survey and I used the link provided on the receipt.**www.j...
I purchased * pair of jeans one pair has a large hole in the pocket. Asking for a refun...
I was in the Staten Island mall, purchasing a shirt at JCPenney on Richmond Ave., State...
I want to pay my bill, they say they can't find my account, says try later, I don't wan...
I ordered something from JCPenney. I didn’t have my log in at time do I signed in as gu...
Please get the Patti Labelle back in your commercials!!!! Love her voice!!
I just want to change my email address and I can't find how to do that online or when I...
I haven't received my order yet why is that it shows delivered I'm upset I needed them...
I want my package. It is school clothes for my Great Grandson
I didn’t get my coupon for signing up on July **nd. I was suppose to have a *cent purch...
More customer issues

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JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 6 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat, Email.

Phone number / contactWaitVotes
Customer Service
7 mins144
Online Help at
Customer Service
< 38 hrs291
Customer Service
38 mins178
Customer Service
2 mins175
Live Chat at
Customer Service
2 mins263
Customer Service
< 13 hrs462

Does GetHuman work with JC Penney?

GetHuman does not work with JC Penney's customer support operations, directly or in any other way. GetHuman has no partnership or relation to JC Penney at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check JC Penney's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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