Contact JC Penney

The best of the 5 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Customer Service
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Pro tips & talking points
JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.
More general info: JC Penney Customer Service

Recent reasons customers contacted JC Penney:

"it said it was not available - when trying to order item onli..." · 3d ago
"trying to buy item on sale" · 3d ago
"couldn't find it - when trying to find a specific wedding set..." · 4d ago
"Use my birthday coupon, the system said it was expired but it..." · 5d ago
"I haven't received any emails from JCP.com - when trying to s..." · 6d ago
See all customer issuesI need to contact JC Penney about an issue

JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat.
Phone number / contact
Wait
Votes
800-322-1189
Customer Service
7 mins
144
Online Help
Customer Service
< 38 hrs
353
facebook.com/jcp?v=app_4949752878
Customer Service
38 mins
240
@jcpenney
Customer Service
2 mins
103
Live Chat
Customer Service
2 mins
325
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