Contact JC Penney

The best of the 5 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Customer Service
GetHuman features available:
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  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real JC Penney rep
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JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted JC Penney:

I am trying to check out but cannot figure it out. I do not have a Penneys account and...
I placed order **************** on line on ****.*For some reason it is being held for p...
I just placed an order hoping to use the online coupon Mother’s Day event an extra...
need customer service help...please just call ***-***-**** ... jane you h...
I ordered wrong size. Can I take them into the store and get the right size?
I have two orders one for home and one for store delivery...could u combine and send th...
This is ridiculous that I can't talk to someone right away. It's important. I ordered...
Not sure you got my order correct. Need to talk yo you
I want the $* you’re planning on charging me to return shoes that were * different size...
what to find out if my order was placed. to find out if they have my email right. the o...
I want to apply for a Penny's Charge card.*I was sent a Penny's Mastercard and I DO NOT...
Placed and order (*****************) on ** April ****. Originally order accepted but s...
I placed a duplicate order. Ordered item twice. I used Pay Pal* payment plan. Two diffe...
On my receipt for exercise shirts, it stated that my items contained toxic cancer-causi...
Can I place a order by phone?*If yes, what phone *?
More customer issues

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JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat.

Phone number / contactWaitVotes
Customer Service
7 mins144
Online Help
Customer Service
< 38 hrs300
Customer Service
38 mins187
Customer Service
2 mins184
Live Chat
Customer Service
2 mins272

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