How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this EyeMed Vision Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for english or 2 for spanish, then say "Representative" and she'll direct you to a human within a couple tries
Below are some clips we've found from EyeMed Vision Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EyeMed.
If you're trying to find a provider in your area, get benefits and eligibility, and information, or receive an ID card, it's all available online.
Simply ask our automated system for your member ID, and you will have all that you need to register and get immediate access to everything online.
Your call may be monitored or recorded for quality.
Please be aware, due to heavy call volume, you can expect long delays to speak to a live agent.
For immediate service, please use our interactive voice response system for all your vision needs."
Excerpt from a call with EyeMed Vision Care
Wednesday, January 3, 2024 5:06 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling EyeMed. If you're trying to find a provider in your area, get benefits and eligibility information, or receive an ID card, it's all available online.
Simply ask our automated system for your member ID and you will have all that you need to register and get immediate access to everything online.
Your call may be monitored or recorded for quality. In a few words, how can I help you?"
Excerpt from a call with EyeMed Vision Care
Thursday, April 11, 2024 1:24 PM
They may ask you to say or enter information
"You can say things like benefits or find a provider."
Excerpt from a call with EyeMed Vision Care
Thursday, April 11, 2024 1:24 PM
What are the hours and when should I call?
EyeMed Vision Care operates the call center for this 866-723-0513 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 524 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EyeMed Vision Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EyeMed Vision Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EyeMed Vision Care is Sunday.The most busy day to call is Thursday, which averages 1557% more phone calls by comparison.Again, this is based on a sample of 524 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call EyeMed Vision Care is Monday.
Why call this EyeMed Vision Care number?
Below is a sample of recent calls to EyeMed Vision Care, and their purpose. Are any of these similar to the reason you are trying to call?
Looking for vision provider: "I need help finding a vision care provider."
- From a call lasting 2m 51s , Apr 11, 2024 1:24 PM
Benefits inquiry: "I'm calling about my benefits, I can't access them."
- From a call lasting 1m 51s , Mar 22, 2024 8:02 PM
Possible fraud on account: "I got an explanation of benefits for a date I didn't visit the eye doctor, likely fraud."
- From a call lasting 7m 43s , Mar 16, 2024 9:04 PM
Request to speak to agent: "Agent, please. Speak to your agent."
- From a call lasting 3m 52s , Mar 15, 2024 1:09 PM
Policy inquiry: "I need to discuss my policy with a representative."
- From a call lasting 2m 38s , Mar 14, 2024 3:57 PM
Requesting ID card: "I need a new ID card."
- From a call lasting 1m 7s , Mar 7, 2024 2:50 PM
Benefits inquiry: "I'm calling to inquire about my benefits."
- From a call lasting 3m 8s , Mar 4, 2024 11:11 PM
Requesting new ID card: "I need a card ID card for EyeMed."
- From a call lasting 5m 40s , Feb 29, 2024 6:05 PM
Discussing vision benefits: "I would like to inquire about my vision benefits."
- From a call lasting 2m 13s , Feb 26, 2024 3:59 PM
Discussing vision benefits: "Ma'am, all of them - anti reflective, send it to my email d c h i l d r e s s two one zero at g mail dot com."
- From a call lasting 7m 18s , Feb 22, 2024 11:25 PM
Conclusion and closing notes
This is EyeMed Vision Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EyeMed Vision Care agent. This phone number is EyeMed Vision Care's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-723-0513 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call EyeMed Vision Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EyeMed Vision Care has 1 phone number. It's not always clear what is the best way to talk to EyeMed Vision Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EyeMed Vision Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EyeMed Vision Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.