1. All Companies › 
  2. Evernote Customer Service
Updated

Evernote Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Evernote customer support.

Evernote's Best Contact Information

Chat: evernote.com - Customer Service
Q:

How do I contact Evernote customer service?

A:Evernote does not have a customer service phone number, but you can contact them through live chat, X / Twitter, or their website.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does Evernote offer 24 hour customer service?

A:Not by phone. But you can contact Evernote 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Evernote Customer Service

There are other ways to contact Evernote customer service besides the phone. Below we list them by medium, from most to least popular.

Evernote Customer Service Live Chat

evernote.com - Customer Service
Click "Chat Live with Evernote"
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Evernote provides this option.

Customer Service on X (formerly Twitter)

twitter.com/evernotehelps - Customer Service
Use the link to connect with customer service through Twitter
24 hours, 7 days
Evernote, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

evernote.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Evernote customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Evernote?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Evernote, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Can I access Evernote offline?

Yes, Evernote can be accessed offline. Evernote provides an Offline Notebooks feature that allows users to access their notes even without an internet connection. To access Evernote offline, you need to first sync your notebooks while you are connected to the internet. This will download the notes and make them available for offline access. Once synchronized, you can access those notebooks and create new notes, edit existing ones, or view attachments even when you're offline. Any changes made offline will automatically sync the next time you have an internet connection. This feature provides flexibility and accessibility to users who may need to access their notes on the go or in areas with limited connectivity.

Can I import files into Evernote?

Yes, you can import files into Evernote. Evernote allows you to easily import various types of files including documents, PDFs, images, audio recordings, and more. To import files, you can simply drag and drop them into your Evernote application or use the import function within the app. Additionally, you can import files by emailing them directly to your Evernote account or by using the Evernote Web Clipper browser extension to save web content. Once imported, these files are fully searchable, allowing you to quickly find the information you need. With the ability to import files, you can bring all your important documents and information into Evernote, keeping everything organized and easily accessible in one place.

Is my data safe and secure in Evernote?

Yes, your data is safe and secure in Evernote. Evernote takes the security and privacy of your information seriously. They employ industry-standard measures to protect your data, including encryption in transit and at rest. Your data is stored in secure data centers and is regularly backed up to ensure its availability. Evernote also offers two-factor authentication to add an extra layer of protection to your account. Furthermore, they adhere to strict privacy policies, and they do not access or share your data without your consent. Rest assured that Evernote prioritizes the confidentiality and integrity of your information, providing a secure environment for all your notes, documents, and personal data.

Top Evernote customer problems and solutions

Click the link above to get answers to just about any Evernote customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Calling this Evernote Customer Number

Christian Allen is the editor / author responsible for this content.
May 3, 2024

Evernote is an app designed to help people with taking notes, task management and organizing information and links. As an extremely popular cross-platform app, it isn't surprising that Evernote receives many customer service requests each and every day.

It should be noted that Evernote does not offer phone-based customer service. Basic account holders can request customer support via email while those who have Premium or Business accounts can receive live chat support. Evernote does use Zendesk for email customer support, which makes it easier for customers and Evernote representatives to keep track of customer service correspondence.

Why do People Contact Evernote Customer Support?

Evernote users contact customer support for a range of reasons, including:

  • Requests for technical support
  • Changing account type
  • Canceling accounts
  • Billing issues
  • Concerns about security or identity theft

Best Practices for Contacting Evernote Customer Service

There are several things that you can do to help ensure that your questions and issues are handled quickly and professionally by Evernote customer service representatives:

  • Understand your options for receiving customer support. If you have a basic account, email is your only option. Live chat is available to those who have paid accounts.
  • Before emailing or requesting a chat session, make sure that you have any necessary documentation in front of you. This might include invoices, billing statements or previous correspondence with Evernote regarding your issue. Screenshots may be very helpful if you are dealing with error messages.

How do Consumers Feel About Contacting Evernote Customer Service?

In general, it appears as though Evernote users are generally satisfied with the level of customer support provided, though many may be unhappy that Evernote does not provide online phone-based support.

What Kind of Issues can Evernote Customer Service Representative Resolve?

Evernote customer service representatives can resolve most issues, including technical support issues, helping users select an appropriate plan, canceling or changing accounts and researching billing issues.

What Can't Be Resolved by Contacting Evernote Customer Service?

Evernote customer service representatives may be able to identify incompatibilities between the Evernote app and your hardware or operating system. They may also be able to suggest workarounds that could help you to use the Evernote app with your current setup.

However, there are situations in which a serious incompatibility could make it impossible for you to use the app effectively. Evernote customer support can't resolve these issues and it will be on you to change or update your devices and operating systems so that you can use Evernote.

What Should You Do If You Have an Unsuccessful Communication with Evernote?

If your request for customer support does not go well, don't fret. There are still things you can do to help get a reasonable answer to a question or a resolution that you can live with.

  • First, review your chat transcript or conversation with an Evernote customer service representative. You may be able to identify a misunderstanding that led to the communication going badly. Knowing this information can help you improve during your next go-around with Evernote customer support.
  • Next, contact Evernote again. There is a chance that the next representative that you connect with is better prepared to respond to your query. He or she may be able to offer a resolution that the previous agent couldn't.
  • If a second contact doesn't go well, consider getting in touch in a different way. If you have a Premium or Business account, you have a choice between email and live chat. Try the other method of getting in touch and see what happens.
  • If you have a basic account, try using Evernote's customer forums or reaching out over social media. Fresh eyes on your concern may result in your problem being addressed.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

You came here to see Evernote's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Evernote agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Evernote anyways and help you with your issue. Over the last 18 months, 5,958 customers like you have come in search of a phone number for Evernote and helped us confirm they don't have one. Common reasons that people try to call Evernote customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Evernote first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or twitter. Unfortunately, right now Evernote doesn't have any phone numbers. It's not always clear what is the best way to talk to Evernote representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Evernote Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Evernote, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Evernote customers like yourself.

GetHuman does not provide call center services or customer support operations for Evernote. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Evernote. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person
We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Compare Evernote Customer Service

Reader's Digest Customer ServiceCenturyLink Customer ServiceVW Credit Customer Service
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated