Toll-free · 24 hours, 7 days · Press 3; press 2. That will get you with a live operator who will transfer you to your tech support department · What can I help you with today? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Use this number for International Support Services · International Support for Portable Systems - If you are traveling outside your home country, choose the option that corresponds with your region. North America, press 1. South America, press 2. Europe, press 3. Asia, Pacific, or Japan, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dell - Tech Support below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dell - Tech Support phone number to document the phone system.
Here is how our research team describes the way the Dell - Tech Support phone system greets you: What can I help you with today? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Option 4
Below are some clips we've found from Dell - Tech Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Or just choose from one of these options. Recent orders, make a purchase, billing issue, or technical support.
I didn't quite get that. In a few words, please tell me what you're calling about, or just choose from one of these options."
Excerpt from a call with Dell - Tech Support
Thursday, May 30, 2024 8:24 AM
What are the hours and when should I call?
Dell - Tech Support operates the call center for this 877-293-1197 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 255 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dell - Tech Support call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dell - Tech Support is Monday.The most busy day to call is Friday, which averages 92% more phone calls by comparison.Again, this is based on a sample of 255 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Dell - Tech Support is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell - Tech Support staffs the call center well on Monday.
When you call Dell's tech support number, you are directed to an automated message system with an option for Spanish. The system initially inquires about how it can assist you today and awaits a verbal reply. If there is no response, you are presented with several options: recent orders, making a purchase, addressing billing issues or seeking technical support.
Unfortunately, the automated system operates entirely through voice prompts and does not seem to work very effectively. When attempting to speak, the system either mishears or interrupts mid-sentence, responding with, "Sorry, I didn't quite get that." It's one of those messaging systems that appears overly sensitive and wildly inaccurate. For instance, the system detected the soft "click-clack" sound of my dog's paws on the wood floor as he walked across the living room and said, "Sorry, I didn't quite get that," but failed to understand when I said "representative" directly into the receiver.
The automated message system repeats for five cycles, presenting the previously mentioned options and awaiting a response. It then transfers you to a representative. Thankfully, the wait time was minimal, although I called late in the morning on a Sunday, which may have contributed to the short wait time.
I had a question regarding technical support, and the person who answered the phone was amiable, professional, and able to help me resolve my issue quickly. Technical support issues seem to be easily tackled over the phone, especially with staff assistance. The representative I spoke to didn't use any language or terms I didn't understand — I'm not entirely technologically naive but certainly not an expert — nor did she speak in a patronizing or overly simplified manner, as I have experienced in the past (not from Dell, just generally speaking).
Although the automated message system doesn't function as well as it could, I do appreciate the quality of assistance provided once a representative is reached. I also appreciate the inclusivity in offering a Spanish language option, which broadens accessibility for users who prefer or require support in Spanish.
For those who have difficulty navigating the automated message system, Dell's website serves as a valuable resource for users seeking assistance. The online platform hosts a range of support materials, including troubleshooting guides and FAQs, offering users self-help options. Additionally, the website features a live chat support option with a virtual assistant, providing an alternative avenue for users to address their inquiries.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Dell - Tech Support
If you have time to do a bit of reading before you call Dell - Tech Support, we recommend you read over some of our problem-specific articles.
Computers are great until they aren't working. Trying to solve the issue yourself isn't always easy and sometimes you need expert help. Here's the best way to get tech support from Dell.
Click the link above to get answers to just about any Dell - Tech Support customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dell - Tech Support, and their purpose. Are any of these similar to the reason you are trying to call?
Check case status: "I would like to find out what's the status with it because it's very it's been going on for way too long now."
- From a call lasting 15m 36s , Oct 16, 2024 1:44 PM
Factory reset assistance: "I'm trying to go to factory reset."
- From a call lasting 52s , Sep 3, 2024 7:51 PM
License application error: "Our issue is just like the newly bought license that we're not able to apply, the new license to because it's showing an error on the iDRAK."
- From a call lasting 21m 39s , Aug 30, 2024 8:58 PM
License application issue: "We do have a newly purchased IDRAC nine license, but we're not able to apply it because it's showing an error."
- From a call lasting 5m 21s , Aug 30, 2024 8:52 PM
IDRAC license upload issue: "We just want to confirm if someone can help us upload that IDRAC license because it's saying a license error code."
- From a call lasting 15m 1s , Aug 30, 2024 8:36 PM
Battery replacement request: "I need to know where in Albuquerque I can take the laptop and get the battery to be replaced, please."
- From a call lasting 12m 35s , Aug 29, 2024 4:00 AM
Price matching inquiry: "I'm just trying to check the status of that service request."
- From a call lasting 35m 55s , Aug 26, 2024 7:06 PM
Express service code issue: "My computer is stuck on doing a change update, and it said express service code but I'm unsure of the numbers."
- From a call lasting 3m 36s , Jul 12, 2024 11:54 PM
Information about why customers call Dell - Tech Support is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dell - Tech Support provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dell - Tech Support will reply our your email.
Dell - Tech Support Customer Service on X (formerly Twitter)
Dell - Tech Support, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Dell - Tech Support Customer Service on Facebook / Messenger
Some customer service teams, like that of Dell - Tech Support, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Dell - Tech Support Customer Help Desk / Web Support
As a last, sometimes only, resort- Dell - Tech Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dell - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell - Tech Support agent. This phone number is Dell - Tech Support's best phone number because 52,992 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-293-1197 include Refund a Charge, Warranty Claim, Repair Claim, Appointment Setup, Return an Order and other customer service issues. The Dell - Tech Support call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Dell - Tech Support has 3 phone numbers. It's not always clear what is the best way to talk to Dell - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dell - Tech Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
