How do I talk to a live human at Atlantic Broadband?
A:Say "New Customer", then say "Home or Business", then you must enter your "zip code.".Our free phone can also navigate phone menus to get a live human at Atlantic Broadband for you.
Q:
Does Atlantic Broadband offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Atlantic Broadband below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Atlantic Broadband phone number to document the phone system.
Here is how our research team describes the way the Atlantic Broadband phone system greets you: The number you're calling from doesn't match to an account. Please enter the phone number associated with the account you're calling about or say 'new customer.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "New Customer", then say "Home or Business", then you must enter your "zip code."
Below are some clips we've found from Atlantic Broadband's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling BriefLine, your leading local provider in Internet, TV, and now mobile.
For English, press one.
For Internet, TV, or home phone service, press one.
For The number you're calling from again, please enter the phone number for the account you're calling about."
Excerpt from a call with Atlantic Broadband
Tuesday, January 28, 2025 2:10 PM
What are the hours and when should I call?
Atlantic Broadband operates the call center for this 888-536-9600 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 63 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Atlantic Broadband at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Atlantic Broadband phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Atlantic Broadband staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Atlantic Broadband is Wednesday.The most busy day to call is Tuesday, which averages 183% more phone calls by comparison.Again, this is based on a sample of 63 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Atlantic Broadband is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Atlantic Broadband staffs the call center well on Wednesday.
Why Customers Call Atlantic Broadband
If you have time to do a bit of reading before you call Atlantic Broadband, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Atlantic Broadband customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Atlantic Broadband, and their purpose. Are any of these similar to the reason you are trying to call?
TiVo picture issue: "It's a TiVo problem, the picture is slowly disappearing."
- From a call lasting 34m 24s , Jan 28, 2025 2:12 PM
Television connectivity issue: "My home telephone televisions don't work."
- From a call lasting 14m 10s , Dec 10, 2024 4:10 PM
App recovery assistance: "I lost everything on my cell phone, so I've been trying to get the app back on my phone."
- From a call lasting 11m 3s , Nov 8, 2024 9:00 PM
Reconnect cable TV service: "It says that I'm not I'm disconnected from network."
- From a call lasting 45m 44s , Nov 3, 2024 1:29 AM
Information about why customers call Atlantic Broadband is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Atlantic Broadband customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Atlantic Broadband's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Atlantic Broadband agent. This phone number is Atlantic Broadband's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-536-9600 include and other customer service issues. Rather than trying to call Atlantic Broadband first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Atlantic Broadband has 1 phone number. It's not always clear what is the best way to talk to Atlantic Broadband representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Atlantic Broadband. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Atlantic Broadband. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.