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Atlantic Broadband Customer FAQ

Top Answers & How-to Guides

What is Atlantic Broadband's Phone Number?

The question we are asked most often is about how to talk to Atlantic Broadband customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Services and Plans

What services does Atlantic Broadband offer?

Atlantic Broadband provides various services for both residential and business customers, including high-speed internet with...
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What is the coverage area of Atlantic Broadband?

Atlantic Broadband primarily operates in the Eastern United States, covering states like Pennsylvania, Delaware, Maryland,...
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What are the available internet plans and their speeds?

Atlantic Broadband provides various internet plans to accommodate different user needs, with speeds ranging from 25 megabits...
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What channels and packages are included in Atlantic Broadband TV service?

Atlantic Broadband TV service provides a variety of packages tailored to different viewing preferences, including basic,...
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Equipment and Installation

Do I need a separate modem and router for Atlantic Broadband?

Atlantic Broadband generally requires a modem for internet access, while customers may choose to use a separate router or a...
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Can I use my own modem/router with Atlantic Broadband?

Customers can use their own modem and router with Atlantic Broadband, but compatibility is crucial. It is important to verify...
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What is the installation process for Atlantic Broadband?

The installation process for Atlantic Broadband involves confirming a service appointment, preparing the area, and having a...
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Connectivity and Support

Are there any data caps or limitations on internet usage?

Atlantic Broadband generally offers internet services without data caps, allowing unlimited usage for activities like streaming...
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Can I pause, rewind, or record TV shows with Atlantic Broadband?

Atlantic Broadband provides features like pausing, rewinding, and recording television shows, depending on the selected package...
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How do I troubleshoot connectivity issues with Atlantic Broadband?

Troubleshooting connectivity with Atlantic Broadband often starts by ensuring all cables are connected securely. Restarting the...
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How can I upgrade my internet plan with Atlantic Broadband?

To upgrade an internet plan with Atlantic Broadband, one can visit their website and explore available options, including...
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Payment and Contracts

What are the available methods of payment for Atlantic Broadband services?

Atlantic Broadband provides multiple payment options for customers, including online payments via their website, automatic...
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Are there any contract obligations with Atlantic Broadband services?

Atlantic Broadband offers various plans that can include both fixed-term contracts, typically lasting one to two years, which...
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Is there a referral program for Atlantic Broadband?

Atlantic Broadband has a referral program where existing customers can earn rewards for referring new customers. Both the...
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We look to the Atlantic Broadband issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Atlantic Broadband issues reported to GetHuman
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