Atlantic Broadband Customer Service Issues

A couple of weeks ago, I received [redacted] emails marked as 'unread' in my inbox, although I had already gone through them before. Recently, I've been receiving a message warning me that if I don't update my account by December 23rd, [redacted], I will lose access to my email due to supposed updates. Given the influx of suspicious emails in my inbox, including ones not meant for me, I believe this is a scam. I want to find a way to stop this continuous harassment. Thank you.

Hello everyone, I have been enjoying my Samsung [redacted] TV for about five years now, but recently, the picture has unexpectedly become too wide. Despite trying all the suggested solutions like adjusting the TV picture settings, aspect ratio, and picture mode using both the TV remote and cable box remote, the issue persists. Interestingly, when I connect an external DVD player, the picture displays perfectly on the TV. I've heard that not receiving an HDTV signal might be the cause of this problem. Any insights or assistance would be greatly appreciated. Thanks, Bill

I am facing issues with one of my cable boxes from Atlantic BB which is not powering on, leaving me unable to access TV channels. Despite paying for 5 cable boxes, only 4 are currently operational. After swapping a non-working box with a functional one, I'm still short one working cable box. Dissatisfied with Atlantic BB's customer service, I've reached out to Frontier for assistance. I've spent a total of 4.5 hours on hold over the past few days and have yet to speak with a representative despite sending emails. My most recent estimate of a 20-minute wait time has now extended to 2.5 hours without resolution. My simple request is to receive a new box to replace the faulty one, which I am willing to return, or else I will proceed with scheduling an appointment with Frontier.

I have four Evolution set-top boxes at home, and I need to replace the power adapter for one of them. How can I go about getting a new power adapter? The customer service phone lines are not helpful as they always have long wait times of over an hour. I don't have the time to wait that long for a solution that is likely common for others experiencing the same issue with defective items.

Earlier today, I spoke with a customer service tech to address two issues. Initially, I requested the deactivation of my old email address, "[redacted]," which I was assured had been deactivated but remains active. Secondly, I encountered difficulties accessing my metrocast.net email through webmail. The tech reset the password for account "[redacted]" to "password," allowing access. However, when I tried to reset the password later, I received a message stating that the account does not exist.

I am reaching out regarding the issue with our small black box that is not functioning properly. I have already swapped the remote, only to realize it's the black box itself that is faulty. To continue using our second TV, I kindly request a replacement box to be sent to our address. We have a primary TV with a large black box and two additional smaller TVs with Evolution Digital boxes. It would be greatly appreciated if you could send a new replacement box along with a return label for the defective one. Thank you for your prompt attention and assistance with this matter.

My elderly mother, aged 90, recently switched from AT&T to Atlantic. The salesman promised her phone and WiFi service for about 50€ monthly, but she's now receiving bills for [redacted].62$ per month. This burden is unfair as she's in a retirement home. I'm in Europe while she's in Miami. Atlantic disconnected her services even though she never requested them and refuses to pay [redacted].24$ for the past two months. She's been without a phone for 5 days, which prompted me to involve the police since I couldn't reach her. The contract is unreadable, creating further confusion. She's alone in Miami, and I'm unable to contact Atlantic as they are unresponsive. I seek guidance on terminating her Atlantic contract. Any assistance on how to proceed and potential costs involved would be immensely helpful. Thank you. Patricia.

Our account number is [redacted] 20 [redacted]. We are experiencing issues with one of our small black boxes with the serial number EVY516D27462 and unit identifier [redacted]0-[redacted]-[redacted]. We have identified the problem in the black box and not the remote. As we are unable to visit the local office, we kindly request a replacement black box to be sent to our billing address. We are willing to return the faulty black box in a returnable package. We hope for a prompt response and delivery of the replacement unit. Please email us at [redacted] with your response. We value your service and expect efficient resolution to our equipment problems. Thank you.

I want to file a complaint about Atlantic Broadband/Breezeline's decision to remove NewsMax. I understand that Breezeline carries around 80 less popular shows compared to NewsMax, and NewsMax is preferred by Conservatives. However, Breezeline supports a larger number of Liberal stations. Shouldn't there be at least one channel available for those with a different perspective? Isn't one of the beauties of America its embrace of all views? Shouldn't there be room for different ideas? Imagine if this concept was applied to everything - driving the same car, wearing the same clothes, having the same haircut. It would make life boring for sure. Some people want this uniformity only for others, while they, the elites, are exempt. They enjoy various freedoms of choice until what they impose on others suddenly affects them. It's something to think about.

At the start of the pandemic almost two years ago, I opted to upgrade my modem and switch to Gigabit service with Atlantic Broadbands. However, we ended up receiving a problematic Hitron Modem, model CODA-[redacted]. This modem consistently disconnects, slows down unexpectedly, favors the 2.4G network over the 5G network, has limited coverage in our house, and struggles to support all our devices simultaneously. It's widely advised to avoid this modem due to its poor performance. I'm surprised that Atlantic Broadband or Breezeline would provide such unreliable modems to customers without offering exchanges for better options. Despite my initial intention to upgrade to Gigabit service, my main priority now is to swap the Hitron Modem for a Netgear modem. It would be appreciated if Breezeline could accommodate this request and potentially upgrade our service plan. I'm hopeful that Breezeline will provide superior service and customer support.

I have Atlantic Broadband/Breezeline for cable, internet, and phone services. On March 17th, the Breezeline serviceman installed 3 new boxes for my TVs, which are working well. However, after working on the box outside my house, my phone has not been working since then. Despite multiple attempts at resetting and contacting Breezeline, my phone remains unusable for two weeks now. I've been relying on my cell phone, but I urgently need my phone and internet services restored for work purposes. Your assistance in resolving this issue would be greatly appreciated. Thank you. Dorothy Z. [redacted] (Cell)

Since November, I have been experiencing phone service issues. Initially, your representative offered either internet or phone service, which was confusing as I pay for both. Despite phone service being restored, I continued to face poor service with calls frequently not coming through. In May, after requesting a signal refresh, my phone service was cut off instead. Internet service has been unreliable, leading me to contact customer service from the library. Despite my request for a technician visit as part of my wire maintenance plan, they insisted I troubleshoot, even though my computer was cleared by a technician. Repeated attempts to have my system serviced were unsuccessful. A representative's scripted responses led me to ask for my phone service to be terminated, which was not actioned. I have been paying for an unsatisfactory service for months, and I now require reliable service for my heart monitoring system. If not resolved, I plan to contact the BBB and the state attorney general's office. The long wait times for customer calls make it challenging, especially now that I have to use my tracfone due to this issue.

I received a notification from what I thought was your company to change my password, as otherwise, my email would be deactivated today. I tried creating a new password but it wasn't accepted. Even after attempting it again this morning, I faced the same issue. I was sent a reset code, ObTRf, which also didn't work. When I wanted to reach out to customer service for assistance, I got two emails that seemed suspicious. One came from [redacted] and the other from [redacted] The odd email addresses made me suspect fraud, so I refrained from responding. If you need to contact me, I'm available for an email or phone call at [redacted] until 12:15 today, after 6 pm this evening, or any time tomorrow. Best, E. S.

On a tight fixed income at 67, I am unable to upgrade to a cable-connected computer for discounts due to financial constraints. The $22 monthly increase is unaffordable given my limited budget. Breezeline is my only luxury now, as I have cut back on eating out and entertainment expenses. I used to benefit from a 20% discount that expired last month. Could you please reconsider and reinstate the discount? Thank you.

I need to cancel our cable subscription with Atlantic Broadband. When we relocated over two years ago, the service was established but ceased working shortly after. Due to this, nobody in our household has watched regular television for over two years. I am unsure if ABB got rebranded to Breezeline as I have not received any notifications, mailings, or statements in the past two years. Our address is [redacted] Kettle Rd, Altoona PA [redacted]. Please provide the appropriate contact number to have this service cancelled and removed from my bill. Thank you.

I am trying to reach someone at Breezeline regarding cable TV, which is not included in the Breezeline package. It's frustrating because technical support is limited to specific criteria, making it challenging to get help that doesn't fit those guidelines. It would be beneficial if they could send a technician to resolve issues at home. Additionally, the local and national phone numbers are the same, which can be confusing. In comparison to WOW, Breezeline lacks the ease of contact and personalized assistance that WOW provided in the past. It was much more convenient when a real person answered the phone at WOW for assistance.