Contact Alibaba

The one way to reach Alibaba by GetHuman.

Alibaba Customer Service Help Online
Your best option for resolving your Alibaba customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right Alibaba help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
Alibaba Phone Number
Alibaba doesn't have a phone number, which is a shame.
Alibaba Live Chat
Unfortunately, Alibaba does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Alibaba:

I forgot my password for AliExpress.*I used the " forgot password" link.*It asked me to...
I forgot my password to Aliexpress.**I used the " forgot password" link.**It asked me t...
hello have sold my email address, the *****@***.com I can no longer get this email no a...
They keep denying my credit card even though I verified it
would like to know if this company is legit or not Shanghai XiYi Industrial Ltd they ar...
I paid on my credit card through alibaba for block machine, customer received the mone...
Seller sent wrong item and wrong colors. Sent the item I never selected.Seller sent wro...
muy buenas quisiera reportar un estafador hice un trato con un vendedor de aves hice el...
about a year ago I entered in a contract to purchase a vehicle from one of your sellers...
suppliers are trying to get me to buy offline and not on alibaba i asked them to use tr...
hello I have some problems. i get error message : www.alibaba.com’s server IP address c...
I paid for some power tools via MoneyGram, the supplier started my order and shipped it...
Want to order an inflatable *pool enclosure *SIZE ** X * METERS, WITH SUPPORT RIBS FOR...
I signed up an account to Alibaba yesterday which was confirmed. I am an individual loo...
About payment issues I can't make payment over ***USD when I buy some products over...
More customer issues

Help me with my issue

As far as we know, there is only one way to contact Alibaba, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Alibaba, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing Alibaba Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact HMRC page. Or look at our Contact Verizon Wireless page. We can't really provide this kind of help if you're looking to contact Alibaba because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Alibaba?

GetHuman does not work directly with Alibaba's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting Alibaba at a Glance

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