Contact Alibaba

The one way to reach Alibaba by GetHuman.

Alibaba Help-desk
Your best option for resolving your Alibaba customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right Alibaba help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
Alibaba Phone Number
Alibaba doesn't have a phone number, which is a shame.
Alibaba Live Chat
Unfortunately, Alibaba does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Alibaba:

I can't access to my alibaba.com account my email is... · a mon ago
In can’t access to my alibaba messages when i click my Aliba... · a mon ago
When i click “my Alibaba “ it says: alibaba.com temporarily n... · a mon ago
I cannot access my account, please help*******@***.com**Thank... · 2 mons ago
What Are The Hosting Details For Aliexpress? · 2 mons ago
More customer issuesHelp me with my issue
As far as we know, there is only one way to contact Alibaba, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Alibaba, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing Alibaba Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Verizon FiOS page. Or look at our Contact Verizon page. We can't really provide this kind of help if you're looking to contact Alibaba because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.
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