Contact Alibaba

The one way to reach Alibaba by GetHuman.

Alibaba Customer Service Help Online
Your best option for resolving your Alibaba customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right Alibaba help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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Alibaba Phone Number
Alibaba doesn't have a phone number, which is a shame.
Alibaba Live Chat
Unfortunately, Alibaba does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Alibaba:

I wanted to contact with aliexpress , i need help with my account all orders gone and a...
Hola me gustar*a alguna ayuda con mi cuanta que fue cancelada por un error hace un mes...
I just need know can I use your photos of clothes and shoes in my youtube videos always...
You pulled the $*,*** out of my f****** account and I want the money back I know who th...
i signed in to keering for rhindestones many years ago i forgot my password and now i...
I want to verify if I can transact business with a seller from Poland, a verified selle...
Trying to find out how many scooters I ordered and how do I pay
Im.try to find out how many scooters I ordered and how do I pay for them
Can I have your email address as I want to send you pictures.*Danie Theron
I need to speak with someone to resolve my account restrictions placed by Alibaba to po...
Good evening, am "" Espazien Claud'Anny "", I paid a car for **** dollars by a supplier...
I have three charges on my checking account from Alibaba.com and I did not order anythi...
Hallo!Die zugesendete Ware Bestell Nr. **************** ist Besch*digt angekommen.Rekla...
J’ai achet* un produit et je n’ai jamais re*u ma commande j’ai parler avec le vendeur e...
My payment is not showing as paid
More customer issues

Help me with my issue

As far as we know, there is only one way to contact Alibaba, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Alibaba, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing Alibaba Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact T-Mobile page. Or look at our Contact Comcast page. We can't really provide this kind of help if you're looking to contact Alibaba because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Alibaba?

GetHuman does not work directly with Alibaba's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting Alibaba at a Glance

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