Contact Alibaba

The one way to reach Alibaba by GetHuman.

Alibaba Customer Service Help Online
Your best option for resolving your Alibaba customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right Alibaba help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
Alibaba Phone Number
Alibaba doesn't have a phone number, which is a shame.
Alibaba Live Chat
Unfortunately, Alibaba does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Alibaba:

I want my order to be stoped. I have ask to return my money.Kr*niger*Order...
Pls how can I continue do payment with PayPal.. I live paying with PayPal
I didn't receive the products I bought. I'm not registrated on the Alibaba's page and I...
I cannot receive my security texts to my phone to get on Alibaba sight ! I do not wan...
Do you also do delivery in Uganda (Africa)
please help i cant authenticate my email*it has been blocked by too many attempts*and d...
Trying to retrieve my account
Hi there,**I dont have acces to my phone number becouse the phone is no longer avalible...
Artist a real company I got scam last time I filled out one of these online to buy some...
Won't let me verify phone number comes up with " this account does not support self ser...
I need help I was scammed By a service provider of your page
How am I going to order JK paper **** CTN for me next time I want to order more is that...
I can't find a way to make an Alibaba Payment. Can I hire a broker from alibaba
Bonjour,**Je suis cliente r*guli*re sur Alibaba et j'*prouve des difficult* puisque ma...
Dear Sir, Dear Madam,*I am a new customer and I live in Guadeloupe. I can not connect t...
More customer issues

Help me with my issue

As far as we know, there is only one way to contact Alibaba, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Alibaba, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing Alibaba Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact GameStop page. Or look at our Contact Greyhound page. We can't really provide this kind of help if you're looking to contact Alibaba because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Alibaba?

GetHuman does not work with Alibaba's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Alibaba at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Alibaba's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Alibaba at a Glance

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