Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I paid yesterday (**:** o‘clock) with *sofort *berweisung“, and at first there was a te...
I am going to hospital very soon can my orders if any be held in your depot until furth...
Was trying to submit a dispute for the last few hours, but there is tech problems on th...
My name is Motunrayo Ojumu. I ordered a **L mixer which I cancelled because it didn't m...
I received my Order **************** iPhone * motherboard. But after installation, I ha...
Hello***I orderd from goodluck*** store, som rc items order number **************** for...
I have problem with dispute started on Mar. ** ****,*till today I have no feedback. I...
The seller is scammer. refused my cancellation. its took longtime untill now shipped an...
I ordered and paid for over ** products!!! The orders were purchased the *th and...
Some one stole my card and ordered items from you guys and I want to know the address t...
I still don’t have my money back
I ordered * rugs from aliexpress*they were not as expected. I opened a disbute, and was...
Ich habe gestern etwas bestellt und *ber Paypal gezahkt. Dann von dem bestellten * Art...
again i recieved a parcel with a product i did not order. the problem is that i cant lo...
I never received my refund.i contacted the Sellers and he told me Alixpress has already...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 13 hrs259
Live Chat
Customer Service
9 mins244

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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