Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

My product tracking number is *LP***************LP***************S***************QE...
I wrote to you earlier about writing a wrong number on my adress another thing is that...
i*m asking to reactivate my accaunt ******@***.com
my account is blocked and i can't play at the jackpot
Hi, I was never sent my item. The item was "Japanese Sweet Gothic Striped Stockings Lol...
my order is being closed due to the reason "We had to close this order due to account s...
I ordered a coat from v i n n e they said they didn't have any available I said I would...
Someone hacked into my Aliexpress account and tried to make an order. Is it possible to...
Hi, I didn't make it to get my parcel on time, order number ************* for the name...
I have a MA*TY cross bow scope and i need some flip up dust covers that will fit it I...
Hi I need a refund processed for order number: ******************The seller told me to...
please,my names are wilson omokaro,email,*****@***.com id number is ****************(Ga...
I'm trying to get my order history order account back it's been erased from my email an...
I’m trying to buy something on AliExpress, but the payment failed again and again. It k...
I didn’t receive my order ****************view detail can you check what happens why my...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs359
Live Chat
Customer Service
16 mins344

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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