Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

i can not place an order its showing me i should re activate my account and i did not d...
Ich Habe Sachen bestellt und nach * min stuniert und die haben Geld gezogen und hab das...
I did not receive the order, the dispute was lost. But I do not agree. You write that t...
I placed an order and could not complete it*Was instructed to upload documents to verif...
order **************** is defect
It logged me out and I can’t get back in and I can’t change my email either as the emai...
https:**m.it.aliexpress.com*item*****************.html?spm*a*g*n.detail.*.*.**c*****Qg...
I try a *** times to reach aliexpress with the live chat. about order...
HELLO!*I’ve ordered about ** things and realised that you do not send that together, yo...
Brought and paid for a pair of shoes and a lighter they have take my money now saying t...
My order **************** has been stuck on "payment is being verified" for days but th...
hey from Lebanon we have issues about the dollars here and i dont know if i want to ord...
Concerning my order: ****************, seller: YILIUJIUBA Integrity Store**I received o...
Dear AliExpress **I am a very good customer and love your products. Many people ask me...
Hello. I wanted to place an order an pay with Klarna but it doesnt work. An errorcode p...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs257
Live Chat
Customer Service
10 mins242

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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