Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hello,*I have made payment for some orders on **********.*Order ID: *****************Or...
i need to speak to customer service
Hello!*I use aliexpress on ma phone app. Now it tells me that my account is temporarily...
My account was hacked into by the shipper. They opened a dispute and said that I had ac...
Hi, my orders:*Order ID: **************** Tracking...
Khalid ali*** the oaks*Shard end *Birmingham UK*I.d **************** s** plus lcd arriv...
Plz can u help me ali express has not refunded me I hve appealed they refused my appeal...
Hi I hve returned * of my items back with aliexpress return label I hve provided all t...
i wait and wait and wait , there is no solution about disputi **************** ,**the p...
My order came broken and can’t be charged and a piece came off right out of the box and...
I never received my order
Hallo meine Aliexpress Seite ist steckengeblieben, kann nicht mehr auf die Startseite z...
I actually ordered for a product VKME Korean version necklace earrings set jewelry NE...
When are you going to send my order, because I actually ordered for a product on the...
Wrong address **hiiiiii there I just got checked my address that I put on here witch is...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 13 hrs253
Live Chat
Customer Service
9 mins238

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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