Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I have a dispute open for an item that was delivered damaged. I have agreed to a partia...
I'm a new user and I was given a first order deal *But when I try to pay *They said thi...
Hello I just ordered something from you but also did not get an order confirmation and...
Hi. I see that a lot of packages I order from Aliexpress are missing information on the...
Ich habe am **.**.**** Waren in H*he von **.**€ gekauft und mit Kreditkarte bezahlt die...
Musze odes*a* paczk* ale poczta polska j* zwr*ci*a bo jest zakaz co moge zrobi*
I made an order from a seller of **W recessed lamps (* different orders with a total of...
"Looks like your account isn’t authorized to view this page."**this message appears whe...
T*rkiye den Nihat kaymaz ben*AliExpress ten *.***.* tl al**veri* yapt*m *kargo sorunu o...
Hello,**I have a problem with the seller "E-battery Store" (Store No. *******) :**- I o...
Hey, i cant use ali invoice. I am trying to sync my orders but it says that Aliexprexx...
I would like to order a shop who assure me that they will change the price of my order...
Hi. I have paid the Order Number: ****************, the money is taken from my bank acc...
Im really confused. This morning i got a package deliverd...... In the package it was a...
I'm having a problem with my Aliexpress account. I cannot send messages to the store. I...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 16 hrs361
Live Chat
Customer Service
12 mins346

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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