Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

good afternoon, I have a problem and have not been able to get hold of anyone on the ch...
Hello! When I first created my AliExpress account a few years ago I used an old e-mail...
Please I want to find out the status of my order as it's day of delivery has exceeded...
hello sir or madam *my name is sulayman aziz i have some problem someone use my bank ac...
I can't receive anymore the * number code email to login to to my Aliexpress Account.*W...
I returned an item but I don't know how to put the receipt to confirm that I returned i...
Aliexpress close my dispute and release paiement to seller but I didn’t receive my orde...
Refund problem the store owner is not giving me a refund and now has blocked me on AliE...
Bonjour Monsieur ou madame *Le colis devait *tre livr* au plus tard le ** mars ce qui n...
I HAD TO SEND AN ITEM BACK FOR A REFUND. I RETURNED THE ITEM BUT I HAD TO GET A DIFFERE...
Hello dear friends, I would like to mention that I was a frequent customer of yours for...
I have a Debit Visa card it has money on it but for some how the purchase refuse to...
Hallo, bei meiner Bestellund steht als Ort Stuttgart statt Bietigheim-Bissingen. Wird m...
ich hab ein Produkt auf Aliexpress bezahlt ich warte nun schon seit * Tagen der Status...
******* *****, ** *** ****** ********, ****** * qiwi...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs253
Live Chat
Customer Service
10 mins238

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