Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hi. I want to know, would an android smart tv come im one piece instead with broken scr...
I receive packets of kids toys every once in a while that I didn’t order* however, mone...
i have an account inside aliepxress **can i also create a bank account for future payme...
Hello, I payed my order and now it’s on unpaid. I don’t pay twice!
Hello*I purchased from timelessnova and my product was shipped with sun you*Package arr...
Hallo.**ich kann keine Artikel mehr in meinen Warenkorb legen.
Hello, my name is Mariejosee beaulac and I am a diamond client. In a year I have bough...
Hello, more then ** days have passed and my refund as still not been processed, never h...
I would like to get a live person on the phone.or call me . *** *** **** First time to...
Hi*Whe will you start to deliver items to United Kingdom?
I havent received my parcel but it shows "Delivered"
My name is Jose Koko *I got around * order I order since last November which I m try to...
I received my item today but the item is not working so how I can replace that
ordered software and expected a key (Order ID: ****************). The seller instead se...
I did not recieve the product and i accidently clicked on confirmed goods recieved. I t...
More customer issues

Help me with my issue

AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 13 hrs261
Live Chat
Customer Service
9 mins246

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!