Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Bonjour,J'vais command* par erreur,et il y avais un retyour gratuit.Malheureusement je...
Bestellnummer : *****************Honghaitun Store*Kein Versand - kein Geld zur*ck
Roberto Oppedisano srl**via Odessa ** n******* Genova GE**Cell. ***.***.*.*****www.oppe...
I ordered this item (order*: ****************) about * months ago, and I just got it to...
i ordered something but my order is not on my account. i already payed for it so i just...
i ordered two items form ALIEXPRESS Pandora chain and pandora charm. i have not receive...
okay so I ordered this waist trainer belt from Ali express and it never came in, but th...
My bank account was used fraudulently to make two separate purchases that I knew nothin...
Am having issue with my shipping address
I'm trying to submit photo proof of an issue I have with an order from Aliexpress, but...
Hi! I received an order from Aliexpress but it was NOT as described. I opened a Dispute...
Hi, I want to return an item that has a ** day return period which is stated on the lis...
I have ** € of alipay wallet bonus, how do i use them? In the balance there i *€ and...
My credit card was used fraudulently on your website to charge goods to the amount of...
Seller asked me to contacting AliExpress customer service so they will refund me. I don...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs230
Live Chat
Customer Service
10 mins349

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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