Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

hello dear Aliexpress support.my dispute was closed.but I can*not understand.Seller sen...
i have tried for * days to log but unable to. i need to talk to somebody to get a code...
Hi, I tried to get in touch with Aliexpress from the day I purchased this kaftan on the...
Need to track purchase by order number
I have mistakenly clicked on the confirm item received. I want to know if it will arriv...
I PLACED A ORDER, AND IT IS UNCLEAR TO ME AS TO WHEN MY ORDER WILL BE DELIVERED.
Received a refund for an out of stock item but they only refunded me £**.** when I paid...
Hello dear GetHuman team,**I'm writing to you because I really don't know what to do ne...
Hallo liebes GetHuman-Team,**ich schreibe euch weil ich echt nicht mehr weiter wei*.*Se...
My order is being verified since ** hours. *Why ?? I have payed via sofort *berweisung...
Hi, i dont get this parcel.*Costumer dont give me my money back, they said i get the pa...
Hello , I have an issue and I’m trying to reach Costumer service for very long time now...
I purchased multiple products the same day, few says after confirmation aliexpress made...
i have a problem with item **************** you refuse to help so i have the first thin...
Hello. A friend told me today that if I order shipments to Greece, a filter comes out n...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 12 hrs254
Live Chat
Customer Service
8 mins239

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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