Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

My item never arrived. Took payment out in September and when I go online to find the o...
I am getting constant ads from your company though I told google to stop them.*It is ca...
I send the goods back but did Not received the refund
My account has been disabled, thereby making it impossible for me to place orders. Plea...
why are ypu keep on telling me that my email and password are not correct??? I cant ord...
I am very upset, I bought a dress a while ago firstly it was late and secondly it was t...
I won the Romantic Tanabata Butterfly Ring freebie from KIKOO Store and, even though it...
To begin with, I would like to point out that until recently I was a loyal customer of...
please help, I canceled * orders and only got a refund for *. Who can help me get my mo...
My payment has gone through but the complete order and payment has disappeared.
I received an order but they had sent the wrong size shoe than what I ordered. They sai...
I haven’t received my package and I haven’t and I have waited for about * month now, I...
Good morning. *AliExpress charged me ** euros and I didn't buy anything.*I want to know...
I got a ticket for free shipping to return the parcel (AE*************** ). I was told...
The seller sent my order to the completely wrong address!? **Didn't bother to check my...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 8 hrs328
Live Chat
Customer Service
15 mins313

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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