Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hallo,**nach meiner Neuinstallation komme ich nicht mehr in meinen Ali Express Account...
Wrong item. The seller sent the wrong item so now I want the right item.
Wrong item. They sent the wrong item.
I got the wrong item and would like the right item instead
Hello! I have two orders that Were shipped with US aliexpress that were returned to sen...
Hello i am looking for my package On my tracking number It hasn’t moved for ** days I’m...
I have not made an order by aliexpress
Problem:*I got * bills by my VisaCard on dez...
Hi, I want to order clothes*shoes worth $*** to pakistan from AliExpress. Will I have t...
Ich habe einen streifall er*ffnet ohne mit dem Verk*ufer zu sprechen und eine R*ckrrsta...
i have a problem to make a payment by alliexpres and i appeal a lot times but they deni...
Hello trying to order but everything is in Spanish can you put it back so I can read it...
Hi I order from Ali express and my order no : S************** can you please track my parcel
Hello*My account is closed and I don’t have access . I opened a new account but I nee...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 16 hrs256
Live Chat
Customer Service
12 mins241

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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