Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I paid for an item and then a couple of days later the seller messages me that he canno...
My credit card has charged for two orders but the orders are not on My order page. I wo...
I am unable to accept aliexpress dispute proposal for Order No: **************** since...
can you please help me urgently. I have not receive my order with ali express since...
I opend a dispute but nobody read the diception ik have a problem whit a order i agreed...
I bought on Aliexpress several times with Paypal. Last week I tried to buy from the sel...
Where is my refund?*I have * transaction *'s that have been cancelled by Ali Express du...
I purchased an item (trainers) which were not as described (colour)* it went to arbitra...
Trying to contact someone at AliExpress cause want to return and get reimburse for an...
I order item and pay for fast shipping which is **-** days, it already passes * weeks m...
I havent recienved my order
Dispute Finished , Need help
the shoes that arrived to me are deformed i asked for compensation but the seller offer...
I have not received my order and have opened a dispute. Was not happy with the dispute...
I ordered a microscope advertised by Eakins Micrcope Store order number...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs326
Live Chat
Customer Service
16 mins311

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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