Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I send a order back to AliExpress with free return service. I provided proof of deliver...
I have *** points but my account level is still at gold didn't level up to platinum...
A while ago I bought clothes from Ali Express for about **€ and it was not according to...
Hi good evening before * days I ordered balloon and other birthday decorate so from my...
Sir my shipment*RB*********SG is stuck last ** days no tracking update please help me
I did not get the items but order closed and buyer protection time ran out- seller not...
I mistakenly deleted my account and I was asked to verify it with a code and I couldn't...
I mistakenly deleted my account and I was ask to use a code to verify it but I can't fi...
G*****@***.com why I can go through check out to pay my order
Getting payment failed notification on Ali Express but there is no error code so I don...
I can order *pair shoes but I get one pair what i do
I can order two pair but I get one pair what i do??? This is very bad AliExpress then t...
i see unknowm charges in my bank account from alixpress and i wanna know what these for...
The local post office has informed me that the package has been sent back to the sender...
I purchased the net for my car to be placed in between two front seats. Cannot figure o...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs355
Live Chat
Customer Service
16 mins340

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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