Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

hi, *I want to know when my order is going to be deliver **AQ*********CN **Thanks
Hi, i cancelled my order from ali express a week age and didn’t received my money yet
I recently placed an orders and from violation rules the orders were closed but my mone...
I have ordered one school bag July last week. And the delivery date mentioned August...
Order bearing the order number ****************. I ordered on **********. We also recei...
I ordered a lot of things and placed my payment over * separate orders today with Ali E...
When I receive an e-mail, on every mail there is a remark that I can contact ALIEXPRESS...
Hello! I am looking for a chemicals called "SSD CHEMICAL SOLUTION and UNIVERSAL CHEMICA...
My information in my account is all correct. My address is **** N Clinton Ave, Rocheste...
Hi There, last week, my phone, which I purchased through AliExpress Xiaomi Store at the...
I paid for * orders. both were t-shirts. one of them was shipped, and the other didn't...
I have an unauthorized transaction from this site. I did not have any idea about this s...
A seller told me to open dispute because i want my Money back for a phone that don't work.
Comprar casco de ciclista para uso personal, Buenas tardes, desde el ** de septiembre...
Ich habe eine Frage? Muss ich wenn ich den gleichen Artikel *mal bestelle auch *mal Die...
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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs360
Live Chat
Customer Service
16 mins345

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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