Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Buongiorno,*Ho attivato una controversia per un ordine difettoso. Dovevo ricevere un ri...
I received my master card statement the other day and there are * charges of $**.** eac...
I have placed alot of orders from last * months but not getting anyone of them.after wa...
Hallo ich m*chte meine Bestellung zur*ck ziehen
Bonjour, j'ai effectu* une commande aliexpress. Le suivi indique que le colis a *t* liv...
Hello, sadly, I accidentally purchased the goods and I annot get a refund, as they alre...
hi my order has not arrived because the delivery company did not write the delivery add...
Hi,*my order with number **************** did not came in time.*So i opened a dispute a...
hello. i bought the products in turkish currency but now i see these products in usd cu...
I can't contact live support. I want to chat with a real person. Not Eva, because it do...
my bank got deduct but my order is failed ?
Do you deliver to Srilanka now a days?*Because Iam confused with covid ** problem..And...
I didn’t update my address so it’s being shipped to the wrong address
Good evening, i can't login into aliexpress to check my order or to make new orders and...
I see an additional charge on my credit card for the amount $**.** that doesnt corresp...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 12 hrs255
Live Chat
Customer Service
8 mins240

Does GetHuman work with AliExpress?

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Contacting AliExpress at a Glance

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