Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Good evening*On the *th Jan I was charged *,**€ by Aliexpress on my credit card ending...
No matter what I try to buy - several times - when I put different credit cards in for...
re **************** order number arrived and workd for a week ot so OK. Next time I cam...
Hi a seller scamed me by sending a screen printing press that wasn't working. But i cou...
Hi Guys.**Can you pls help me out with my order * **************** which has been place...
Order No:******************I have accepted dispute awarded by aliexpress which includes...
id: **************** the shipment I did not receive is no tracking. I opened a dispute...
I cancelled an order for a refund and it says to view my refund information and there’s...
Hi my account with id: al********hkoae have problems I dont know why my account is link...
Hi,*my order *****************is showing is still at Clearing Customs in UAE* I have re...
I ordered some baking equipment from several different sellers. * days later I checked...
Hello! Can you lease give me mire information for my last order:*Carrier Cainiao Standa...
Salve il ********** ho ricevuto da Aliexpress la risposta che mi volevono offrirmi un r...
Hallo, ich habe ein Problem mit der Eingabe meiner Adresse in der App AliExpress!*Bei k...
Hello, *Regarding my order* **************** which is already under dispute process, I...
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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 16 hrs252
Live Chat
Customer Service
12 mins237

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

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