Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Good morning, **below is a copy of my mail from * hours ago to *****@***.com*I am sorry...
My money was taken from my debit card for a item they are saying I didn’t order. I just...
My orders are getting closed due to security reasons. I'm a frequent buyer for years on...
Theres a lot of transactions listed on my statement for WWW.ALIEXPRESS.COM LONDON writ...
I received my order today of Original Touch Screen For iPad Pro **.* A**** LCD Outer Fr...
I didn't received my order still, i have placed my order on August **st **** but still...
My AMEX card has $** and I tried ordering and it says the payment is declined by the ca...
Can't log into my account
Im Looking for a bape jacket, im *** cm tall and weight **kg, what size fits not to sma...
From* Matram Sabai and World Courts Head as and with INA SABAI AND WCC,* Req...
Ich hatte mit eine Drohne bestellt bei Laumox offical Store im Wert von ca. ***€. Da ic...
Someone is using my email and I’m getting hundreds of emails from you guys a day. It ne...
Please activate my account also for alibaba. Ym account on aliexpress is email: *****@***.com
Hello, I ordered the product from you, but I was not registered. Payment was successful...
Hi just had a email from aliexpress saying good new on your tracking,I had a look and i...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs331
Live Chat
Customer Service
16 mins316

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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