Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

MY ORDER SHIPPING TIME WAS **-**-****, TODAY IS **-**-**** AND I AM UNABLE TO FILE A DI...
I don't know why they charge me like * dollar for nothing. First they send me like...
Mi pedido **************** el d*a ** de abril fue aceptado por el operador log*stico y...
hello, I may an order for product s**********, they are no longer in my orders and I c...
Hi! I opened dispute. Seller promise to replace broken part. Aliexpress has diffrent so...
Hello**I contacted AliExpress costumer service about a service that had * year garantee...
I cancellled order ID **************** from BUBM Official Store, but I paid *.**$. Sell...
order **************** I opened a dispute for this order. Seller wants me to open a Pa...
adasdfasdfasdfadfasfadfsdfasdfasdfasdf
I am on the Canada Website, why do the prices have US in front of them? Example US...
Order * ********************* Slim Professional Trousers Women Western-style Trousers W...
Hi, I placed an order initially he told me that the order was successful but now he pay...
I keep getting emails asking me to return a watch, but I have already returned it.*The...
Please help me to open a dispute
Buongiorno, mi chiamo Marisa e scrivo dall’Italia, * da ieri che tento di fare degli ac...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs357
Live Chat
Customer Service
10 mins342

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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