Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I ordered from Ali express and haven’t received a confirmation email. The order is from...
Have received * packages today from you. One contains my orders and the other, wrapped...
Hiya,*I have had multiple packages stuck at your UK distribution centre for * weeks now...
Im a business woman and have a shop that deals in clothing. Im interested in the silkc...
Hello, i bought a product with the system of aliexpress. The seller sent me some produc...
I would like to unsubscribe from all AliExpress promotional emails. I have unsubscribed...
My orders couldn't be delivered cuz my Physical address changed. My new address is Jenn...
I ordered some items from AliExpress with my card and I was debited from my bank for th...
i placed an order on november ** and when i go to track the order it still says pending...
Order number : **************** **aliexpress said Return the item and get the refund...
Hi my account it was deleted and I can’t find my orders any more haw can I do in this case
I tried to check out, it keeps saying my account is abnormal or unnormal. Please get ba...
Hi, **i want to buy a few things from one shop. but i dont want to pay it directly, the...
I need * cancel an order that I just placed-I only want * of the items-please help me...
This seller (Weinsky Online Store) offered free returns but intentionally sent sent me...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 7 hrs230
Live Chat
Customer Service
14 mins349

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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