Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

For some reason it does not want to take my credit card after I have stuff in my cart i...
I have and order that I ordered * months ago*I try to open a dispute because the packag...
i pay for DHL **-** day delivery today ** day.imake E- MAIl to this factory whrite me...
I made an order * **************** a few hours ago, I realized that I did not change th...
I didn’t received two products that I ordered can I have a refund please.
OK, I made a purchase through Aliexpress that promised free shipping through DHL to New...
Hello my name is gianna scatorchio i recently bought an item from you guys the package...
Hello, I ordered and paid for a watch last year September **st upto now there has not...
Hello! I tried doing * purchases today and it says the order was closed for security re...
Hello ,**My issue is that the order I did was on a different account i no longer have a...
My card isn't being accepted
I got a message from AliExpress stating that had put$** dollars in my account so how do...
African hairwrap price. You have two prices would like to buy wholesale. Thanks.
I have a charge on my debit card that wasn’t authorized by me ***.** dollars l don’t ha...
I need a tracking number for my order, please
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs327
Live Chat
Customer Service
16 mins312

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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