Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

please I have placed the order and the amount was taking from my bank account but the s...
Hi, I have had problems on the AliExpress platform. A seller scammed me and several ot...
MY shipment RB*********SG is not sent to my location. not recieved*Mob:**************
Dear Alipay customer service, **Order code: *FU*G*L Alipay *****-******-*****E**-DDC* D...
I've tried making an order, but anytime I did the payment it was canceled and I had thi...
Dear Aliexpress customer service,**Order code: *FU*G*L Alipay *****-******-*****E**-DDC...
Bonjour ayant effectu* un achat le * decembre* et *tant annul* par le vendeur suite * r...
Bestellung: *****************Guten Tag, ich habe mit einem Lieferanten ein Problem, wei...
I was debited on the **th of January without placing an order. Please I need my refund...
I ordered same item twice by mistake only need * jet washer for volvo
I did order a puma shoes, it's unavailable,the seller did not tell me anything about wh...
Le devolvi la mercancia al vendedor,pero el vendedor no me devueve el dinero numero de...
I order a pair of shoes and I want to change the size with the seller before he send to...
I bought two items from Aliexpress from Aliexpress seller (MKSAIYAN STORE). I got a pac...
AS I login on the ALIExpress website version, when I click on the "My Aliexpress", *I c...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 6 hrs230
Live Chat
Customer Service
13 mins349

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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