Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hallo met elmas madak uit nijmegen ik * ring bestelt die wil ik augustus verzending i...
when i click to complete the payment this message appearing "Kindly Reactivate your acc...
Need to return * sets.of items for refunds
Order wasn’t as described, I like to have my refund.
I was charged three times for the same order *** and something dollars three times that...
I will * cancel I have not buyt is a hacker please cancel OrderId...
Dear Aliexpress customer service team,*A few days ago, I have placed an order of **$, a...
My order got closed by the seller. I paid for this using a gift card. I do not want to...
I have written to seller twice to advised to cancel my order*****************Below is o...
My order was closed*I want to get back the aliexpress coupon used in this order
I ordered in may **** I still not receive my orders or money,
Shop********* Store*Habe Problem mit diesen Verk*ufer
on **.*. I have ordered goods that not only have not arrived for me yet, but I do not e...
Greetings ,*I have not received the product .*I checked at the post office, and they g...
I buy earbuds lenovo lp* order number *****************I received it but it not accep...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 10 hrs260
Live Chat
Customer Service
6 mins245

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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