Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I am trying to find my account again, but for some reason I can't log in or find back w...
My ex took my card and ordered contacts from aliexpress. And i want the money refunded...
I need to refund my money please
I like to cancel my dispute. but i does not works
I placed an order * months ago and it hasn't been shipped yet. I then tried to message...
I need to cancel my order as it is taking too long to reach me. But livechat not workin...
I brought this order **************** since the first week of July and till date I have...
I received broken rc car. Instead of full refund, ali said I need to return the car to...
My order has been in the same place since **th of September. The expected date of arri...
my name is Rahma from Indonesia. almost * months the item from China didn't arrive, I w...
Money sent by wire transfer and still not getting item
Hallo**Ich habe am **.** eine Bestellung aufgegeben und bezahlt nur ist sie in meinem b...
Hello Sir*madam, can you please give me the email id of AliExpress?
Why did you drop * pounds from my credit account when you helped me with nothing
You sent your window to fill in my credit card details there is one box which asks for...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs359
Live Chat
Customer Service
16 mins344

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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