Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hello please I have a problem with my Alipay account and my phone number is...
I placed an order on the *st of October for a mikecrack backpack to spain. I received a...
Someone made.an order.with u guys and they stole.my.credit card. This better get resolved
i’m a premium buyer on Ali express and I buy a lot of things regularly I’ve tried to bu...
I have been trying to order an item for * days straight and the site seem to get stuck...
IVE HAD MULITIPLE ORDERS THAT IHAVE NOT YET RECIEVED NOR HAVE I GOTTEN A REFUND FOR THE...
Hello*Ich wollte eine Bestellung machen, leider kann ich die Adresse nicht auf englisch...
I'm unable to order items. I'm asked to reactivate my account, or see the customer serv...
I bought an item but the seller of AliExpress says he didn't get the money. However, Pa...
Golfclub Homna TR**P with graphite Visard shaft R.*Irons *************Also: Homna Drive...
Hi there. I have issue with my visa orepaid card. I could purchase anything from AliExp...
I have a problem with my account. Everytime I try to sign in there is a message: We ha...
I receive the damage item and sent back to them but the seller will not accept and sign...
I want to pay with coins my smartphone instead of money how can I do it
My Telephone Number: ************My Case *******************Hi Dear AliExpress, i want...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs361
Live Chat
Customer Service
16 mins346

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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