Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I accidentally deactivate my AliExpress account, I tried to reactivate it, but they sa...
CABLE CHARGER ,Sigma, colour Blue ,Price: ***,**€ with Freebag shipplng from Poland.*Ou...
Want appeal for account reactivation as it is temporary disabled it was asked to contac...
DELIVERY TIME ENDED AND I STILL DIDNT RECEIVE THE ITEM... I CONTACTED LOCAL POST OFFICE...
Hi I have not received my item that I ordered *ID **************** so I would like a re...
I cannot log into my AliExpress account with my Facebook account as whenever I go to lo...
Order ****************, is showing as delivered, but item got lost when consolidating i...
Hi,**I bought an item (FLUORY muay Thai shorts free combat combat combat mixed martial...
Hello.We made new account today.and We tried order with *credit cards today.But,We coul...
My package got hold at beacukai Indonesia. How to resolve it?its been two weeks without...
Hi yesterday i ordered a pull start for Briggs& stratton Tech motor *.* hp. Address ha...
I want ti share a picture for Refund my Money but when i post the picture its a problem
Ich habe bei ALIEXPRESS ein Android Radio **" von der Firma Wondefoo Official Store ge...
I have fraudulent charges
I have charges from aliexpress on my bank account and I have not purchased anything . I...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs332
Live Chat
Customer Service
16 mins317

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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