Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I’ve been a customer since ****, I’ve never had an issue. I tried to make a purchase an...
Bom dia!! Estou com dificuldades de receber o reembolso referente a dois pedidos pagos...
Why is it suddenly NOT possible to pay with my Visa card any longer since I paid all my...
I bought a necklace from aliexpress not as described and returned it back please i need...
I bought a necklace,*** Euro,the necklace come and his too short and not as described...
I placed an order on **th July for £**.** but I received no order confirmation and the...
I placed an order and the item was not received, it is marked as delivered but Neither...
I did not get my hands on the product*But I mistakenly confirmed order received.
I want to change my phone number with AliExpress so I can get my buying code sent to ph...
I want to change my phone number
I am trying to log into my account. It is giving me trouble. It is saying “service is u...
Am having problems place an order with my account in AliExpress
Hello *I bought drone from*AliExpress and seller not answering me messages only*Automat...
Can you unblock my ip address ***.***.*.***?
Hello, Why my ip address: ***.***.*.*** is block, and i can not login into my account...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 11 hrs330
Live Chat
Customer Service
7 mins315

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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