Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Ich habe bestellt Solarzellen *** Watt * Die haben nur *** Watt – ich m*chte mein Geld...
I am trying to place an order but keeps telling me to reactivate my account, it is activated.
Technical issue. Languages are not ok.
i just told you my problem ...FIX IT PLEASE
can you help me .... i have purchased approx *** items from ali express and now they ar...
Help find the order status for order number ****************
I requested a refund on some hair i ordered because i figured i didnt need it but turns...
I paid my order, But my order is marked as unpaid. How can i Chance that?
Hallo met elmas madak uit nijmegen ik * ring bestelt die wil ik augustus verzending i...
when i click to complete the payment this message appearing "Kindly Reactivate your acc...
Need to return * sets.of items for refunds
Order wasn’t as described, I like to have my refund.
I was charged three times for the same order *** and something dollars three times that...
I will * cancel I have not buyt is a hacker please cancel OrderId...
Dear Aliexpress customer service team,*A few days ago, I have placed an order of **$, a...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 10 hrs260
Live Chat
Customer Service
6 mins245

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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