Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I had requested a cash on delivery order and its on its way but now I want to pay befor...
I have not received a refund for my order ****************. I liked Aliexpress untill n...
Dear Sirs and Madames,*In my dispute, something was probably not understood correctly...
Dear Ali Express,* *I have placed an order with you with the number of...
I ordered something from Aliexpress. the sending took a long time then he reported it a...
Name is Rateree Mathis..... Unknown charge on the account for $**.*** authorized at...
He intentado configurar una cuenta en Aliexpress durante mucho tiempo y hasta ahora es...
I order a headphone from one of Ali Express seller but when I product arrive it came da...
Hello I have unfortunately not received many orders for many months. I reported that a...
Roberto Oppedisano srl**via Odessa ** n******* Genova GE* Cell. ***.***.*.*****www.oppe...
I‘ve been charged for something I clearly didn‘t order, there is about **** Dollars wor...
Bonjour,J'vais command* par erreur,et il y avais un retyour gratuit.Malheureusement je...
Bestellnummer : *****************Honghaitun Store*Kein Versand - kein Geld zur*ck
Roberto Oppedisano srl**via Odessa ** n******* Genova GE**Cell. ***.***.*.*****www.oppe...
I ordered this item (order*: ****************) about * months ago, and I just got it to...
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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs362
Live Chat
Customer Service
10 mins347

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