Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hello,*I bought a BOBOVR m* form this seller: https:**pl.aliexpress.com*store...
Two days ago received unexpected package. *RS**********Y*The unexpected package id code...
hello, my order number is ****************.**The VAT was already included in my payment...
Hello aliexpress. I changed my mail long time ago to *****@***.com but in the post offi...
I want to know how many orders I made until today
If I want to buy goods to lebanon, how much is the dollar exchange rate ?
The so call combine shipping what they said is a upgrade but it is not. There is no way...
I haven't a card so hiw can pay the money that is my problem and i want buy a mobile ph...
How can I get to the Human customer service of AliExpress?
*****************hi, I payed for this twice, it's taken the money off both my credit ca...
You took money from my account but haven’t placed my order,
Good afternoon,I make order for a woman wrist watch,my order was process but checking t...
Hi when will you guys send me my refund, I won a dispute and I was supposed to returned...
Getting error, when applying aliExpress coupon,**To protect the security of your accoun...
I have returned an item for a full refund of $**.** and the dispute has ended but there...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs327
Live Chat
Customer Service
16 mins312

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