Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

I bought * blankets from shop********* store. The seller only sent *. I want to get t...
I order an item but it was not comfarm in my order list but i was debited and i dont ev...
I want a refund of a cancelled order which status indicate closed
I am expecting a rrefund. Th iui s is the tracking number of the product l sent back..i...
Aliexpress is SCAM platform. Sellers are cheating. No response from sellers. Aliexpress...
I would like to cancel my order only the *" handguard I want the other product I ordered
Salve mi sono messo daccordo con venditore ho accetato la sua proposta ** dolari solo c...
This is such a nonsense to deal with dispute, *Trying to open a dispute is so complicat...
I want to place an order for clothing that I need for a trip. Ali Express is saying the...
AliExpress Order number: *****************I have not received this order yet and the bu...
I'm not satisfied with the result of the dispute of order: *****************I didn't ma...
Hello, one of my order may have been shipped with the wrong shipping method. I selected...
the delivery failed, why. The package has arrived in Germany. Here you have the order n...
Hello, *I am a Customer from Germany and I have a question about the following payment...
Hi, I have a problem most stores don't show "Aliexpress standard shipping method" and I...
More customer issues

Help me with my issue

AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs359
Live Chat
Customer Service
10 mins344

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

Contacting Other Companies

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!