Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

My parcel is stopped in a different country, I have received an email to take care of t...
Problem with order was canceled but yeild didn't not receive refund the money back o...
I uploaded my alipay Account with ***€ to pay for an order of some akkus from China. If...
Mastercard told me to change my passwords but when I did Ali Express wouldn't accept it...
Hello, I purchased * baubles from a company called Green Lifestyle store. I discovered...
My card was cancelled due to fraud I have the same account just a different card number...
Order not received from AliExpress sellers.*China carrier HJYTE**********YQ said packag...
I can no longer access my phone number
Hello,**I have pressed the button "Confirmed order received" by mistake. Will it affect...
*** Not Found*The requested URL was not found on this server. Sorry for the inconvenien...
Hallo ich kann mich nicht registrieren**Bitte den Account *M*****@***.com *freischalten...
I have ordered a Greenworks battery pack twice and both have been closed and refunded...
I cannot sign on. Even with forgot password, an error page comes up. Theres NO WAY to s...
How do you order something and pay with coins?
I ordered an item and I had a coupon but a few mins later it said AliExpress had closed...
More customer issues

Help me with my issue

AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs331
Live Chat
Customer Service
16 mins316

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

Contacting Other Companies

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!