Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Didnt get my Order ****************
I have made several attempts to place an order each each time I have sent photos.of dri...
Hallo ich habe meine Ware nicht erhalten.*QFLTB**********YQ*Ich soll die Ware zur*ck se...
Commande ****************. J'attends toujours que le vendeur m'envoie mon blouson d*j...
I have not received my order since December **
I tried to place an order but after putting the payment details I received a message th...
Good evening, i want to buy many products from you guys and sell that in my shop for mo...
I want to unsubscribe and stop all the emails but every thing I read gives me the wrong...
I have been trying to unsubscribe for a while I would like my account deleted and all...
Mein Account bei AliExpress ist deaktiviert, bitte melden sie sich ab und dann an, um e...
When trying to order something on, I get the error message "You account...
There are two charges to my checking account that I did not authorize as I have never d...
Ho un problema con il mio ordine appena effettuato, purtroppo non mi ha chiesto l'indir...
I am wondering can i use my aliexpress coins on my shopping cart and if yes how.
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 14 hrs259
Live Chat
Customer Service
10 mins244

Does GetHuman work with AliExpress?

GetHuman does not work with AliExpress's customer support operations, directly or in any other way. GetHuman has no partnership or relation to AliExpress at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check AliExpress's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting AliExpress at a Glance

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