Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hi .I made a mistake and placed the wrong order .I immediately received an sms saying t...
Hello, my name is Daniel Vigano. I wanted to buy a 'maxpiezo*' from xiky store and a 'c...
I have two accounts.... Is it possible to MERGE * JOIN the accounts?**My card has been...
I have a ich habe **************** bestellen und ich wei* nicht wie ich *berweisen k*nn...
i have paid aliexpress **.** but cannot see my order anywhere
I had bought an account membership for a terms of total * months but the seller give me...
I tried ordering something from ali express and it wouldn't let the order go through. I...
I am waiting for my order ** days I want to know when it will arrive on what day
i cant get free returen on my order ?*i came * weeks late and i dont need the item
I’m trying to place an order but it won’t let me
It's for order number LT*********NL.*It has arrived in Sweden but I had to travel abroa...
Hello, I have created an account on your website with the following email address...
Order ****************- Rechargeable Pump received on May **. *The pump I received is...
Non riesco pi* a pagare un ordine con PayPal
To whom it concerns, I ordered tumblers on Sept.**, ****. The whole sum amounts...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs356
Live Chat
Customer Service
16 mins341

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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