Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hi,*somehow my account is deactivated. can you please reactivate my account so that i c...
I have a charge on my credit card from y'all however I have never ordered from you. I f...
I want to order the item on the link- (https:***item**************.h...
Please unblock my account*You can be sure I didn't receive anything*Rania suboh *R...
, i opened dispute for one of the products but it got unfairly rejected so I contacted...
Hello, *I bought an item and it was sent to me in Greece with aliexpress premium shippi...
My Ali Express Account Has Been Banned I Didn't Violate Buyer Protection I Didn't Recei...
You all took *** dollars off ny card and I did not order anything so I need you all to...
I live in the U.S ,is it possible for me to send a gift to family members in Nigeria?
I paid for an item yesterday and still havent gotten a payment confirmation till now.
Im April habe ich cc cleaner bestellt und installiert , seit ** Tagen ist meine Vollver...
From July *, severe legislation comes into force in Europe* it will be very complicated...
I had made an order "ear stud" from a store and the first order i made had free shippin...
RB*********SG order not arrived
I coudn’t log in into my account.*The AliExpress App on the phone reported an abnormal...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 12 hrs359
Live Chat
Customer Service
8 mins344

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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