Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

Hello.*I have problems accessing your website with App and i need information only too...
I bought a neck massager and I think we miss a thing. There is also no subscription how...
The system is broken!*Hello, I have a problem with Order Number: *****************It...
Why refund as coupon i need refund all
I ordered stuff off of the site, and they all say unpaid, but I did pay. I don’t get w...
I can't place orders on my account.I also can not see my shopping cart which has ** ite...
I have paid for an item and it's now being shipped out to me Order ID...
Trying to get my refund for my parcel I never got my knife customs seized it I sent all...
Hello I purchased a knife for $** from Dooming store now customs seized it they said il...
Hello,*last year er bought a Katy Solar Pump*S***T-** * Zoll.*Now we need a lower cap f...
Im all of a sudden not able to pay via PayPal anymore. I was able to around * week ago...
Im all of a Sudden not able to pay anywhere with PayPal. I was able to pay with it near...
I*m still waiting for my refund of the dispute by order number ****************. Seller...
Goods are taking months to be delivered why *And to set a dispute is crazy as how can p...
I changed my phone now I logged in my account on my new phone I can’t see my orders and...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 9 hrs330
Live Chat
Customer Service
16 mins315

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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