Contact AliExpress

The best of the 2 ways to get in touch with AliExpress by GetHuman

AliExpress Customer Service Help Online
Your best option for resolving your AliExpress customer service issue is by going to their help desk. Tap or click the link above and we can advise you on how to best get there. Telling us your specific issue on that page will also help us get you to the right AliExpress help page even faster.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
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AliExpress Phone Number
AliExpress doesn't have a phone number, which is a shame.
AliExpress Live Chat
AliExpress customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted AliExpress:

*.What is custom clearance information?**.What are needed requirements to get it?**.Wha...
I purchased a oppo phone case, haven't received it. Can't find any proof of purchase bu...
on ********** I made two orders and it goes almost for two months and nothing came to me
I got an Mail that I have to pay for something I didnt order so I don’t know what to do...
I haven't bought anything in AliExpress ever, yet, I have several charges to my debit c...
I stole this dress and bought the money, but I can't find my seating.*why?*I want to kn...
I ordered something and mistakenly pressed package received by mistake and haven't rece...
Hallo ich kann nicht mit klarna bezahlen. Warum nicht,?
I bought an item on AliExpress the **of July, but my order isn’t showing in my account...
Hello, I am trying to place an order but every time I sign in and put the verification...
* weeks ago I ordered Order Number ***************** and immediately refunded.*But for...
Ordered a toy lightsaber.**Seller used a SCAM tactic by using a different customer's tr...
Can I finally get a refund from Alex press for an order I never received
my order number ***************** Daisaita *"IPS Screen car radio Android ** *i have p...
My issue is I paid in full for a massager on AliExpress and due and paid the postage ch...
More customer issues

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AliExpress contact information - compared

Above are our top recommendations for how to contact AliExpress, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following mediums: Web, Chat.

Phone number / contactWaitVotes
Online Help
Customer Service
< 11 hrs261
Live Chat
Customer Service
7 mins246

Does GetHuman work with AliExpress?

GetHuman does not work directly with AliExpress's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting AliExpress at a Glance

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