A:Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.Our free phone can also navigate phone menus to get a live human at Affirm for you.
Q:
Does Affirm offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 12 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Affirm below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Affirm phone number to document the phone system.
Here is how our research team describes the way the Affirm phone system greets you: Thank you for calling Affirm. This call may be recorded for training and quality assurance purposes. If you would not like to speak on the phone, please visit our Help Center online for informational articles and additional ways to contact us. If you'd like to make a payment, press 1. If you're calling about a refund, press 2. Otherwise, press 3 or stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.
Below are some clips we've found from Affirm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thanks for calling Affirm.
Your call may be recorded for quality and training purposes.
Our customer care line is closed right now, but you can call us back between eight AM and eleven PM eastern time any day of the week.
Please stay on the line to use our self-service system.
Otherwise, the fastest way to find answers is at affirm dot com slash help.
If you're calling from a number associated to an Affirm account, please check the verification code we just texted you.
Using your keypad, please enter the verification code now."
Excerpt from a call with Affirm
Monday, July 29, 2024 9:59 AM
They may ask you to say or enter information
"You can say things like, ask about an Affirm card transaction, make a payment, ask about a recent declination, Update your account information."
Excerpt from a call with Affirm
Friday, February 16, 2024 10:20 AM
The first phone menu
"Thank you for calling Affirm.
This call may be recorded for training and quality assurance purposes.
Okay. Let's go to the main menu.
Please use your keypad to select one of the following options.
For payments, press one.
For refunds, lost orders, or to dispute a purchase, press two.
To update your personal information, press three.
To discuss a recent decline, press four.
To report potential fraud, press five.
If you're having trouble accessing your account, press six."
Excerpt from a call with Affirm
Monday, June 3, 2024 8:35 PM
What are the hours and when should I call?
Affirm operates the call center for this 855-423-3729 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,614 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Affirm call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Affirm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Affirm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Affirm is Sunday.The most busy day to call is Friday, which averages 126% more phone calls by comparison.Again, this is based on a sample of 1,614 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 232% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Affirm is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Affirm staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Affirm
If you have time to do a bit of reading before you call Affirm, we recommend you read over some of our problem-specific articles.
Locked out of your Affirm.com account? Then you have come to the right place. Here's the fastest way possible to recover your account access to your Affirm.com account.
The interest rate for Affirm loans varies depending on multiple factors such as your creditworthiness, loan amount, and repayment term. Affirm typically offers interest rates ranging from 0% to 30%. To check your eligibility and the interest rate applicable to you, you can go through the easy and quick prequalification process on the Affirm website or mobile app. Prequalification won't affect your credit score and within minutes, you'll receive loan offers indicating the interest rate and other terms available to you. Affirm aims to provide transparent financing options, so you can assess and choose the loan that best fits your needs and budget.
Click the link above to get answers to just about any Affirm customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Affirm, and their purpose. Are any of these similar to the reason you are trying to call?
Opening new account: "I want to open it with my new account, with my name."
- From a call lasting 6m 55s , Oct 19, 2024 8:16 PM
Make a payment: "Oh, I'm trying to pay."
- From a call lasting 6m 36s , Oct 19, 2024 5:45 PM
Card compromised issue: "The card that I have on file with you all to do an automatic withdrawal is not gonna go through."
- From a call lasting 10m 21s , Oct 18, 2024 6:47 PM
Cancel son's account: "I definitely want to cancel it."
- From a call lasting 24m 28s , Oct 17, 2024 10:20 PM
Information about why customers call Affirm is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Affirm will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Affirm customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Affirm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Affirm agent. This phone number is Affirm's best phone number because 21,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-423-3729 include Payment Arrangement, Make a Payment, Account Access, Problem With a Payment, Denied Application and other customer service issues. The Affirm call center that you call into has employees from Wilmington, DE / Philippines and is open 24 hours, 7 days according to customers. In total, Affirm has 1 phone number. It's not always clear what is the best way to talk to Affirm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Affirm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Affirm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.