How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Advance Auto Parts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Advance Auto Parts number should go right to a real human being
Below are some clips we've found from Advance Auto Parts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Advance Auto Parts customer first service center.
For quality purposes, your call may be monitored or recorded.
If you are an Elite Speed Perks member, press pound now.
If you need assistance with a new or existing online order, please press one.
If you are calling for assistance with our Speed Perks loyalty program, press two."
Excerpt from a call with Advance Auto Parts
Sunday, February 25, 2024 6:42 PM
In fact, much of this information on this page is superfluous because this Advance Auto Parts phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Advance Auto Parts operates the call center for this 877-238-2623 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Advance Auto Parts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Advance Auto Parts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Advance Auto Parts is Friday.The most busy day to call is Thursday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Advance Auto Parts
In summation, the best day to call Advance Auto Parts is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Advance Auto Parts staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Advance Auto Parts
If you have time to do a bit of reading before you call Advance Auto Parts, we recommend you read over some of our problem-specific articles.
The return policy for Advance Auto Parts allows customers to return most products within 45 days of purchase, accompanied by the original receipt or packing slip. The item must be in its original condition, unopened, and unused. If the product is faulty or defective, it can be returned for a refund or exchange, as long as it meets the previously mentioned criteria. Advance Auto Parts also accepts returns for online purchases at their retail stores, but shipping charges are non-refundable. Items like electronics, opened tools, and specially ordered products are exempted from returns. For more details, customers can refer to the Returns & Exchanges section on the Advance Auto Parts website, or contact customer support for further assistance.
Yes, Advance Auto Parts offers free shipping on orders over $35. This offer is valid for eligible items and will be automatically applied at checkout. Free shipping is available to customers within the United States, excluding Alaska and Hawaii. Certain oversized or heavy items may require additional fees and are not eligible for free shipping. Advance Auto Parts provides various shipping options for customer convenience, including standard ground, expedited, and next day delivery. Orders placed before 3:00 PM EST are typically processed and shipped out on the same day. Advance Auto Parts also offers the option for customers to conveniently pick up their orders in-store for free.
Advance Auto Parts offers warranties on most of their products. The length and terms of the warranty vary depending on the specific item purchased. In general, automotive parts come with a limited lifetime warranty, while accessories and tools have a one-year warranty. The warranty covers manufacturing defects and will be honored by any Advance Auto Parts store or authorized retailer. To make a warranty claim, customers need to present their original receipt or proof of purchase. Advance Auto Parts may choose to repair or replace the defective item at their discretion. However, the warranty does not cover damage caused by improper installation, misuse, or normal wear and tear. For more detailed warranty information, customers can visit the company's website or contact their customer service department.
Click the link above to get answers to just about any Advance Auto Parts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Advance Auto Parts, and their purpose. Are any of these similar to the reason you are trying to call?
Order confirmation and modification: "Just trying to confirm, please... Is there a way to change the model number on this?"
- From a call lasting 7m 58s , Feb 15, 2024 4:20 PM
More Advance Auto Parts Customer Service Contacts
There are of course other ways to contact Advance Auto Parts customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Advance Auto Parts provides this option.
Advance Auto Parts Customer Help Desk / Web Support
As a last, sometimes only, resort- Advance Auto Parts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Advance Auto Parts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advance Auto Parts agent. This phone number is Advance Auto Parts's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-238-2623 include and other customer service issues. Rather than trying to call Advance Auto Parts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Advance Auto Parts has 2 phone numbers. It's not always clear what is the best way to talk to Advance Auto Parts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Advance Auto Parts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Advance Auto Parts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.