Does Abercrombie & Fitch offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Abercrombie & Fitch below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Abercrombie & Fitch phone number to document the phone system.
Here is how our research team describes the way the Abercrombie & Fitch phone system greets you: For help placing a new order, press 1. For help with an existing order, press 2. For help with something else, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then press 3.
Below are some clips we've found from Abercrombie & Fitch's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hey. Thanks for calling Abercrombie and Fitch.
For English, press one.
For help placing a new order, press one."
Excerpt from a call with Abercrombie & Fitch
Tuesday, May 14, 2024 12:12 PM
What are the hours and when should I call?
Abercrombie & Fitch operates the call center for this 866-681-3115 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Abercrombie & Fitch at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Abercrombie & Fitch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Abercrombie & Fitch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Abercrombie & Fitch is Saturday.The most busy day to call is Thursday, which averages 163% more phone calls by comparison.Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Abercrombie & Fitch is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Abercrombie & Fitch staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Abercrombie & Fitch
If you have time to do a bit of reading before you call Abercrombie & Fitch, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Abercrombie & Fitch customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Abercrombie & Fitch, and their purpose. Are any of these similar to the reason you are trying to call?
Fraudulent card issue: "Somebody has an Abercrombie and Fitch card in my name."
- From a call lasting 21m 10s , Mar 21, 2025 2:22 PM
Exchange for wrong item: "I mailed you the wrong package for exchange."
- From a call lasting 21m 44s , Jan 23, 2025 12:48 PM
Return process assistance: "I need to return it."
- From a call lasting 9m 32s , Jan 10, 2025 7:37 PM
Order status inquiry: "I just wanna make sure everything was okay because they had taken the money in the bank."
- From a call lasting 6m 33s , Jan 6, 2025 7:13 PM
Exchange sweater information: "I can't find any information in my email."
- From a call lasting 7m 13s , Dec 31, 2024 8:52 PM
Security tag issue: "The problem is we got the pants and they fit, but they left the security tag on them."
- From a call lasting 5m 9s , Dec 26, 2024 1:57 PM
Information about why customers call Abercrombie & Fitch is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Abercrombie & Fitch provides this option.
Abercrombie & Fitch Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Abercrombie & Fitch, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Abercrombie & Fitch Customer Service on Facebook / Messenger
Some customer service teams, like that of Abercrombie & Fitch, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Abercrombie & Fitch Customer Help Desk / Web Support
As a last, sometimes only, resort- Abercrombie & Fitch customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Abercrombie & Fitch's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Abercrombie & Fitch agent. This phone number is Abercrombie & Fitch's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-681-3115 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Abercrombie & Fitch first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter or chat. In total, Abercrombie & Fitch has 2 phone numbers. It's not always clear what is the best way to talk to Abercrombie & Fitch representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Abercrombie & Fitch. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Abercrombie & Fitch. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.