Zappos Live Chat

How to chat with Zappos by GetHuman

Live Chat with Zappos Agents
http://www.zappos.com/contact-us
Click "Connect with Live Help"
Current Wait: 3 mins (avg 1)
Hours: 24 hours, 7 days
Why did you want to chat with Zappos?
Chat topic: ReturnsChat topic: Cancel orderChat topic: Change orderChat topic: Track orderChat topic: ComplaintWant to chat for a different reason

Zappos Live Support Statistics

Live chat starting point
http://www.zappos.com/contact-us
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
9:30am
Average wait
1
Current wait
3
Rank (overall)
3
Alternate methods
phone or web or chat or email
Quality of communication
61%
Quality of help
58%
Customer votes
26,080
Information last updated
Sat Dec 08 2018 10:00:00 GMT+0000 (UTC)
Best phone number
800-927-7671

Chatting with Zappos Customer Service

Live chat with Zappos by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Zappos about. We can usually help ensure a better outcome. This is the best way to live chat with Zappos because 1,110 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Zappos usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.zappos.com/contact-us are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with Zappos agents, they are most likely chatting with you from their call center located in St. Louis, MO or Dominican Republic. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Zappos offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Zappos with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Zappos

While Zappos does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Zappos is their 800-927-7671 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Zappos? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Zappos Contact Info

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