Can I cancel or change my order after it has been placed?
Asked 2 years ago
Once an order has been placed with Zappos, there is a limited window during which changes or cancellations can be processed. Generally, Zappos emphasizes prompt shipping, so orders are often processed quickly. This means that there may not be a lot of time available to make adjustments after the order is submitted. Customers are encouraged to check their order status and any potential options for cancellation or modification as soon as possible. If an order is still in processing, it may be possible to cancel it directly through the account or via the order confirmation email. However, if the order has already been shipped, cancellation may not be an option. In such cases, the standard return policy can apply once the item has been received. For the most up-to-date information regarding cancellations or order changes, it is advisable to refer to the current Zappos web page, as the policies and procedures may vary over time.
If you need to call Zappos customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Find a list of many popular Zappos questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.