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Zappos Customer FAQ

Top Answers & How-to Guides

What is Zappos's Phone Number?

The question we are asked most often is about how to talk to Zappos customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical Zappos store location?

No, Zappos does not have a physical store location. As an online retailer, all our products are available for purchase through our...
Ask any question you have about Zappos customer service, get an answer now.
Contact Zappos customer service

Gift Cards

How Do I Check My Zappos Gift Card Balance?

Having a Zappos gift card can help with purchasing a much-wanted item, but first you need to know how much is on the card. Gift card...
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How Do I Request a Refund to a Gift Card from Zappos?

Zappos customers are given 365 days to return unused items for a full refund. To return the item, you will need to print a shipping...
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How Do I Buy a Gift Card from Zappos?

Zappos offers customers classic gift cards, e-gift cards, and corporate gift cards. To purchase a gift card, visit the official website...
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How Do I Send Someone a Zappos Gift Card?

Choose the appropriate amount and add it to your cart to send someone a Zappos gift card. Visit My Account, then click the Checkout...
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How Do I Use My Zappos Gift Card for My Purchase?

Create an account to use your Zappos gift card. Choose your gift card. Add the items to your cart (you can only use one card at checkout)....
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What Do I Do If My Zappos Gift Card Balance Won’t Load?

If your Zappos gift card balance is not loading, we suggest you check the expiration date, enter the code correctly and make sure you...
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Returns and Refunds

What is the return policy for Zappos?

Zappos has a hassle-free return policy that ensures customer satisfaction. They offer a generous 365-day return period, allowing customers...
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How long does it take to receive a refund from Zappos?

Zappos strives to provide a seamless shopping experience, including handling refunds efficiently. The time it takes to receive a refund...
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Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed. At Zappos, we understand that circumstances may change or you may...
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Payment Methods

What payment methods does Zappos accept?

Zappos accepts various payment methods to provide convenience and flexibility for our customers. We accept all major credit cards,...
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Shipping

Do you offer international shipping?

Yes, Zappos offers international shipping. We ship to over 100 countries around the world, allowing customers to shop our wide range...
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VIP Program

What is the Zappos VIP Program and how do I join?

The Zappos VIP Program is an exclusive membership program designed to provide additional benefits to our loyal customers. By joining...
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Discounts and Promotions

Are there any discounts or promotions available on Zappos?

Yes, Zappos offers various discounts and promotions throughout the year. Customers can find these special deals on the Zappos website...
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Physical Store

Do you have a physical Zappos store location?

No, Zappos does not have a physical store location. As an online retailer, all our products are available for purchase through our...
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Help me with my Zappos customer service issue

Ask any question you have about Zappos customer service. We will do our best to get you answers right away.
We look to the Zappos issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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