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Zappos Customer FAQ

Top Answers & How-to Guides

What is Zappos's Phone Number?

The question we are asked most often is about how to talk to Zappos customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Zappos Customer Questions

Start a return on shoes paid through Amazon

To start a return on shoes purchased through Amazon, go to your Zappos account and navigate to your order history. Select the order containing the shoes you want to return, and you will find the option to initiate the return process. Follow the prompts to print the return label and instructions for sending the shoes back. Make sure to package the shoes securely and include all original materials. If the return is approved, you'll receive a refund based on your payment method.
Asked May 5, 2025 4:54 PM

Help me with my Zappos customer service issue

Gift Cards

How Do I Check My Zappos Gift Card Balance?

Having a Zappos gift card can help with purchasing a much-wanted item, but first you need to know how much is on the card. Gift...

How Do I Request a Refund to a Gift Card from Zappos?

Zappos customers are given 365 days to return unused items for a full refund. To return the item, you will need to print a...

How Do I Buy a Gift Card from Zappos?

Zappos offers customers classic gift cards, e-gift cards, and corporate gift cards. To purchase a gift card, visit the official...

How Do I Send Someone a Zappos Gift Card?

Choose the appropriate amount and add it to your cart to send someone a Zappos gift card. Visit My Account, then click the...

How Do I Use My Zappos Gift Card for My Purchase?

Create an account to use your Zappos gift card. Choose your gift card. Add the items to your cart (you can only use one card at...

What Do I Do If My Zappos Gift Card Balance Won’t Load?

If your Zappos gift card balance is not loading, we suggest you check the expiration date, enter the code correctly and make...

Returns and Exchanges

What is the return policy for Zappos?

Zappos offers a customer-friendly return policy that allows returns within 180 days for unused items in original condition....

How long does it take to receive a refund from Zappos?

Customers can generally expect refunds from Zappos within five to seven business days after the item is returned. This...

Can I cancel or change my order after it has been placed?

Once an order is placed with Zappos, there is a limited timeframe for changes or cancellations due to quick processing....

What is the exchange policy for items purchased at Zappos?

Zappos offers a customer-friendly exchange policy allowing items to be exchanged within sixty days of delivery, provided they...

Can I return items that have been worn?

Zappos has a customer-friendly return policy that may accept lightly worn items, but specific conditions apply. It is essential...

Orders and Delivery

What payment methods does Zappos accept?

Zappos accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal and gift...

Do you offer international shipping?

Zappos mainly serves customers in the United States and typically does not provide international shipping for orders. Customers...

How do I track my order from Zappos?

Customers can track their Zappos orders by visiting the website and logging into their account or using the order tracking...

Promotions and Membership

What is the Zappos VIP Program and how do I join?

The Zappos VIP Program is a loyalty initiative that rewards customers with benefits like free expedited shipping and special...

Are there any discounts or promotions available on Zappos?

Zappos regularly provides various discounts and promotions which can vary, including seasonal sales and loyalty rewards. To...

Do you have a physical Zappos store location?

Zappos primarily functions as an online retailer and does not have permanent physical store locations. Occasionally, they may...
We look to the Zappos issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zappos issues reported to GetHuman
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