Zappos Customer Service

Contact Zappos & solve common issues

Use Zappos's Phone Number

Zappos's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Zappos. Below you will also find the phone and non-phone-based contact information we've gathered. Or ask a new question and get an answer fast.

Contacting Zappos customer support

Below you can compare and contrast the 4 ways to contact Zappos by looking at which ones are the fastest and which ones other customers recommend the most for solving Zappos customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Zappos across the following channels: Phone, Web, Chat, Email.

Phone number / contactWaitVotes
Customer Service
38 mins51
Online Help at
Customer Service
< 2 hrs104
Live Chat at
Customer Service
2 mins80
Customer Service
< 2 hrs101

Zappos: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Zappos.
There's more!
Click below to show 7 more questions, answers, and complete guides to common Zappos customer support problems.

Does GetHuman work with Zappos?

GetHuman does not work with Zappos's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Zappos at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Zappos's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Zappos at a Glance

Zappos has 1 chat option
Zappos has 1 customer email
Zappos has 1 help forum
Zappos has no twitter handle
Zappos has no facebook page
Contact information overview

Answered on this page:

Are there any discounts or promotions available on Zappos?
Can I cancel or change my order after it has been placed?
How Do I Use My Zappos Gift Card for My Purchase?
How Do I Check My Zappos Gift Card Balance?
What Do I Do If My Zappos Gift Card Balance Won’t Load?
What payment methods does Zappos accept?
Solutions to common issues

Contacting Other Companies

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