Xbox Live Chat

How to chat with Xbox by GetHuman

Sign in for a chat with a Microsoft ambassador
Why did you want to chat with Xbox?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

My account was unsuspecting suspended for the same reason after my ban was already up
So my Xbox account got hacked around February **th with the name yTokyo FC and I was wo...
i got suspended from xbox live on April **, and the suspension ended april **. It is no...
My Xbox one will not connect to the internet anymore
I want a refund on my credit card for unauthorized funds. How do o get a refund? I want...
Both my Xbox and Xbox elite controllers lost connection and now won’t pair. Tried all t...
I can't sign into Xbox one to recover my account. I've tried passwords the phone number...
Son bought money when wasn’t allowed too
For some reason my xbox series X mind you that I keep it in a well ventilated area non...
My account got hacked
Someone has stollen my card information and trying to use my card for a **.**. I have b...
My account says it needs a password. However I never set one up.
I can't play a game I paid ** f****** dollars for! COD Modern Warfare how do I get my m...
I need a call back. Being chartered for Minecraft and it’s been going on and we need it...
Help me with my issue

Xbox Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat10:45am
Average wait59
Current wait102
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication83%
Quality of help53%
Customer votes68,514
Information last updatedSat May 14 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-469-9269

Chatting with Xbox Customer Service

Live chat with Xbox by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Xbox about. We can usually help ensure a better outcome. This is the best way to live chat with Xbox because 331,566 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Xbox usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Report an Issue, Refunds, Recover Account, Streaming or Download Trouble, Cancel Account and other customer service issues. When you chat with Xbox agents, they are most likely chatting with you from their call center located in Texas. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Xbox offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Xbox with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Xbox

While Xbox does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Xbox is their 800-469-9269 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Xbox? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Xbox and GetHuman affiliated?

GetHuman and Xbox have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

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Xbox Contact Info

Information that GetHuman and its users have gathered about how to best reach Xbox
Xbox Live Chat

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