Victoria's Secret Live Chat

How to chat with Victoria's Secret by GetHuman

https://customercare.victoriassecret.com/s/
Live Chat with Victoria's Secret Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 24 minutes.
  • Current estimated wait time for an agent to join your chat window is 31 mins.
Despite the fact that Victoria's Secret has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

My order is too late ******
Have not received an order
Never received credit card
I received a package I never ordered. It came in my name, so I thought someone had sent...
Tried to use coupon for * free underwears and store closed for remodeling at Millennia...
Close charge account at Victoria Secret.
Hello,*Can you help me please, there are * times the same amount in my cr*dit card*E...
Ol*,*Victoria’s secrets est* debitando * vezes o valor de uma compra. Voc* pode me ajud...
Questions about charges I don't understand. I've had * or more charges and recently had...
I placed an order on Saturday December **, **** for two roller ball perfumes. I receive...
When’s my bill due and how much
The wrong address is listed for my order and I never got an email confirmation even tho...
I purchased a gift card today and my card has returned my money to my balance
When I got my order yesterday, the gift card that I had purchased online was not in the bag
Help me with my issue

Victoria's Secret Live Support Statistics

Live chat starting pointhttps://customercare.victoriassecret.com/s/
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat1:15pm
Average wait24
Current wait31
Rank (overall)3
Alternate methodsphone or chat or web
Quality of communication41%
Quality of help42%
Customer votes40,340
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-411-5116

Chatting with Victoria's Secret Customer Service

Live chat with Victoria's Secret by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Victoria's Secret about. We can usually help ensure a better outcome. This is the best way to live chat with Victoria's Secret because 38,316 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Victoria's Secret usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://customercare.victoriassecret.com/s/ are used to handling Returns, Overcharge/Strange charge, Complaint, Refunds, Cancel or change order and other customer service issues. When you chat with Victoria's Secret agents, they are most likely chatting with you from their call center located in Tennessee or New York or Nebraska. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Victoria's Secret offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Victoria's Secret with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Victoria's Secret

While Victoria's Secret does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Victoria's Secret is their 800-411-5116 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Victoria's Secret? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Victoria's Secret and GetHuman affiliated?

GetHuman and Victoria's Secret have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Victoria's Secret Contact Info

Information that GetHuman and its users have gathered about how to best reach Victoria's Secret
Victoria's Secret Phone NumberMore Victoria's Secret Contact Info

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