Does US Customs and Border Protection offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:30am-5pm EST.The least busy day is Thursday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
US Customs and Border Protection Customer Phone Numbers
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Customs and Border Protection below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Customs and Border Protection phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from US Customs and Border Protection's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the US Customs and Border Protection Information Center.
Your call may be monitored or recorded for quality control and training purposes.
You can also visit us online if you are frequently asked questions at h t t p s colon slash slash help dot c b p dot gov And should you still require assistance, please feel free to email your questions through h t t p s colon slash slash help dot c d p dot gov.
The information center is able to answer questions about traveling to or importing into the United States with limited information on exporting from the US.
If your question is about travel to a foreign country, please contact the customs agency of that country.
You can also reach out to the embassy of that country by searching contact information at h t t p s colon slash slash w w w dot state dot gov.
Extensive information on CDP's policies and procedures is available online w w w dot c v p dot gov.
For answers to frequently asked questions or to send us your question electronically, please visit w w w dot help dot c b p dot gov.
For information and questions about the new streamlined processed provide Ukrainian citizens opportunities to come to the United States under the Uniting for Ukraine initiative, press eight."
Excerpt from a call with US Customs and Border Protection
Tuesday, February 4, 2025 9:18 PM
The first phone menu
"Welcome to the US Customs and Border Protection Information Center.
Your call may be monitored or recorded for quality control and training purposes.
You can also visit us online if you are frequently asked questions at h t t p s colon slash slash help dot c b p dot gov.
And should you still require assistance, please feel free to email your questions through h t t p s colon slash slash help dot c d p dot gov.
The information center is able to answer questions about traveling to or importing into the United States with limited information on exporting from the US.
If your question is about travel to a foreign country, please contact the customs agency of that country.
You can also reach out to the embassy of that country by searching contact information at h t t p s colon slash slash w w w dot state dot gov.
Extensive information on CDP policies and procedures is available online at w w w dot dot c v p dot gov.
For answers to frequently asked questions, or to send us your question electronically, please visit w w w dot help dot c v p dot gov.
For information on packages mailed into or out of the United States, or to report a scam involving CDP, press five.
For information and questions about the new streamline process to provide Ukrainian citizens opportunities to come to the United States under the Uniting for Ukraine initiative, press eight.
For information or questions about traveling into or out of the United States, including programs such as ESTA, EBUS, ADIS, global entry, CENTRE, AST, nexus, and I ninety four, press one.
For information on importing personal or commercial goods, press two."
Excerpt from a call with US Customs and Border Protection
Sunday, February 9, 2025 12:02 AM
What are the hours and when should I call?
US Customs and Border Protection operates the call center for this 877-227-5511 phone number Mon-Fri 8:30am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with US Customs and Border Protection at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Customs and Border Protection phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Customs and Border Protection staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Customs and Border Protection is Thursday.The most busy day to call is Friday, which averages 32% more phone calls by comparison.Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call US Customs and Border Protection
In summation, the best day to call US Customs and Border Protection is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Customs and Border Protection staffs the call center well on Thursday.
More US Customs and Border Protection Customer Service Contacts
There are of course other ways to contact US Customs and Border Protection customer service besides the phone. Below we list the best ones, by medium.
US Customs and Border Protection Customer Help Desk / Web Support
Use the searchable knowledgebase if your question can not be answered then submit an email
As a last, sometimes only, resort- US Customs and Border Protection customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Customs and Border Protection's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Customs and Border Protection agent. This phone number is US Customs and Border Protection's best phone number because 6,390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-227-5511 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call US Customs and Border Protection first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Customs and Border Protection has 2 phone numbers. It's not always clear what is the best way to talk to US Customs and Border Protection representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Customs and Border Protection. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Customs and Border Protection. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.