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US Customs and Border Protection Customer FAQ

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What is US Customs and Border Protection's Phone Number?

The question we are asked most often is about how to talk to US Customs and Border Protection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent US Customs and Border Protection Customer Questions

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Travel Documentation

What documents do I need to enter the United States?

Travelers need a valid passport to enter the United States, and many may also require a visa based on their nationality and...
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Do I need a visa to travel to the United States?

Whether a visa is required for U.S. travel varies based on nationality and visit purpose. Citizens from Visa Waiver Program...
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What is the ESTA program and how do I apply?

The ESTA program, managed by U.S. Customs and Border Protection, simplifies entry for travelers from Visa Waiver Program...
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How can I track my application for travel credentials?

To track a travel credential application, one should visit the official U.S. Customs and Border Protection website. Applicants...
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Import Regulations

How much currency can I bring into the United States?

Travelers can bring any amount of currency into the United States, but if it exceeds ten thousand dollars, they must declare it...
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Can I bring food or agricultural products into the United States?

When entering the United States, travelers must adhere to specific regulations on food and agricultural imports. Many fresh...
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What are the duty-free allowances for alcohol and tobacco products?

U.S. Customs and Border Protection allows travelers to bring in one liter of alcohol duty-free for those over 21 years of age....
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What items am I not allowed to bring into the United States?

U.S. Customs and Border Protection prohibits the importation of various items, including narcotics, firearms, explosives,...
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What types of goods are subject to import taxes or duties?

U.S. Customs and Border Protection oversees the importation process, including the application of duties and taxes on a wide...
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What are the specific regulations for bringing medication into the United States?

U.S. Customs and Border Protection regulates bringing medication into the U.S. Travelers may carry personal medications in...
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Travel Issues

Can I travel with firearms or ammunition to the United States?

Traveling to the United States with firearms and ammunition necessitates adherence to regulations from U.S. Customs and Border...
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What should I do if my luggage is lost or damaged?

Travelers should promptly report lost or damaged luggage to the airline's baggage service desk. It's vital to document the...
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