How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Trupanion phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Trupanion number should go right to a real human being
Below are some clips we've found from Trupanion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached Drew Panion.
To ensure you receive great service, all calls are recorded.
Trupanion policies are underwritten by American Pet Insurance Company in the United States and Omega General Insurance Company in Canada.
Please remain on the line while we connect you to a pet lover who is ready to help.
Do you need to update your account information, check your pet's details, or have a question about your policy?
You can now do it all in your online account.
Visit members dot true panion dot com and sign in to get started."
Excerpt from a call with Trupanion
Thursday, February 1, 2024 2:04 PM
In fact, much of this information on this page is superfluous because this Trupanion phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Trupanion operates the call center for this 800-569-7913 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trupanion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trupanion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Trupanion is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Trupanion is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Trupanion staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Trupanion number?
Below is a sample of recent calls to Trupanion, and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancy: "Why would it go from three hundred and eighty dollars to seven hundred dollars?"
- From a call lasting 8m 29s , Feb 14, 2024 2:11 PM
Assistance with claim submission: "I'm trying to fill out my first claim payout request form but I am unsure about some details like the membership number."
- From a call lasting 10m 38s , Feb 1, 2024 2:04 PM
More Ways to Contact Trupanion Customer Service
There are of course other ways to contact Trupanion customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Trupanion provides this option.
As a last, sometimes only, resort- Trupanion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Trupanion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trupanion agent. This phone number is Trupanion's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-569-7913 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Trupanion first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Trupanion has 1 phone number. It's not always clear what is the best way to talk to Trupanion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Trupanion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trupanion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.