A:Press 3 at the first menu.You can also use our free service that can talk to Spirit Air for you and report back.
Q:
Does Spirit Air offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes and 8 seconds.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Dial extension 7004 · If you know your party's 4-digit extension, enter it now, or stay on the line for more transfer options. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Spirit Air below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Spirit Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 at the first menu.
Below are some clips we've found from Spirit Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Spirit.
If you'd like to participate in a survey, please stay on the line at the end of the call.
Calling from a mobile device? Did you know you can message with us directly?
Press one for real time responses.
To book a new flight, remember, booking online at spirit dot com will save you the twenty five dollar per guest phone charge.
If you're calling about a new booking, press one."
Excerpt from a call with Spirit Air
Saturday, January 6, 2024 5:06 AM
They may need the phone number on your account
"Thanks for calling Spirit.
If you'd like to participate in a survey, please stay on the line at the end of the call.
Calling from a mobile device. Did you know you can message with us directly?
Press one for real time responses.
Would you like to use the phone number you are calling from?"
Excerpt from a call with Spirit Air
Sunday, May 26, 2024 9:24 AM
The first phone menu
"Thanks for calling Spirit.
If you'd like to participate in a survey, please stay on the line at the end of the call.
Calling from a mobile device? Did you know you can message with us direct
To book a new flight, press one.
For existing reservations, press two.
For general questions, press three.
For Spirit Mastercard priority service, press four."
Excerpt from a call with Spirit Air
Monday, May 20, 2024 10:16 PM
After you press 1
"To repeat this remember, booking online at spirit dot com will save you the twenty five dollar per guest phone charge.
If you're calling about a new booking, press one.
If you're booking a vacation package, press two."
Excerpt from a call with Spirit Air
Friday, January 19, 2024 9:03 AM
What are the hours and when should I call?
Spirit Air operates the call center for this 855-728-3555 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 3,632 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Spirit Air call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Spirit Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Spirit Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Spirit Air is Saturday.The most busy day to call is Monday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 3,632 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday, which is 53% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Spirit Air is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Spirit Air staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Thanks to a streamlined phone system, Spirit Air makes it easy for customers who need to reach an agent for questions or concerns. When calling their support line, I was greeted with an automated message offering Spanish language assistance by pressing 9 followed by a notice to stay on the phone at the end of the call for a short survey.
Customers calling from mobile phones are then given the option to converse with Spirit Air representatives in real time via text messaging by pressing 1. That sounded like an efficient method but I decided to wait on the phone to see if I could speak with someone.
After a minute of hold time, I was offered a full menu of options ranging from booking a new flight or checking on an existing reservations to help with general questions or Sprit Air credit card assistance. Since I was calling to get information about their payment plan program, I opted for general questions and was placed on hold. While waiting, the automated system shares informational updates regarding the new RealID card that will be required to fly starting in 2025 as well as Spirit Air’s reward program that helps flyers accrue miles for discounts.
Upbeat music fills the hold time, which lasted close to 10 minutes. This wasn’t too tedious of a wait for me but for those who don’t have much time to spare, the text option initially offered may be the way to go. When the rep came on the line, I was asked to give my identification before being asked how I could be helped.
Having never flown on Spirit, I asked the rep about any deals, promotions or payment plans that would make booking a flight more budget-friendly. He explained that any seasonal promotions are regularly posted online, adding that Spirit does offer a payment plan through Uplift that allows customers to pay for a flight in low monthly payments. Flyers are able to book flights now, choose Uplift at the time of payment and apply for the program. Approval isn’t guaranteed, he shared, and may be denied based on credit details or amount requested.
However, once approved and the loan terms determined, he told me flyers can reserve flights as soon as needed and begin making payments within the approved period. Interest rates tend to be lower than most credit cards, he added.
This sounded like a great way to make a budget-friendly trip happen, especially when tight finances prohibit making one large payment. He agreed and asked if I had any other questions. I thanked him for his time before the call ended and hung around for the survey, ready to share my appreciation for a helpful and knowledgeable employee.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Spirit Air
If you have time to do a bit of reading before you call Spirit Air, we recommend you read over some of our problem-specific articles.
Spirit Air has a unique baggage policy known as Bare Fare™, where passengers are only entitled to a small personal item, like a purse or small backpack, for free. Any additional luggage, including carry-on and checked bags, attracts an additional fee. Passengers can choose different options to add baggage allowances to their booking, with prices varying based on the weight and size of the bags. For those traveling with larger or multiple bags, it is recommended to pre-purchase baggage allowances online, as fees tend to be higher at the airport. The specific baggage allowance and associated fees can be found on the Spirit Air website or by contacting their customer service.
Spirit Air's carry-on baggage policy allows each passenger one personal item to be brought on board for free. This personal item must fit under the seat in front of you and should not exceed dimensions of 18 x 14 x 8 inches. However, for an additional fee, passengers can also bring a larger, overhead bin-sized carry-on bag. This larger bag should not exceed dimensions of 22 x 18 x 10 inches, including handles and wheels. It is important to note that Spirit Air charges fees for both personal item and larger carry-on bag if not selected during online booking and instead requested at the gate. Additionally, all carry-on bags must adhere to weight restrictions, which vary based on the fare type and destination.
Click the link above to get answers to just about any Spirit Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Spirit Air, and their purpose. Are any of these similar to the reason you are trying to call?
Verification process: "Do you remember?"
- From a call lasting 8m 55s , Jul 23, 2024 11:51 PM
Reservation inquiry: "I have a question about my reservation."
- From a call lasting 5m 5s , Jul 23, 2024 8:12 PM
Add middle name to booking: "I need to add my middle name to my booking."
- From a call lasting 15m 15s , Jul 23, 2024 7:47 PM
Update booking information: "I need to add my middle name to my booking."
- From a call lasting 5m 22s , Jul 23, 2024 7:41 PM
Sound delay: "I think there may be a sound delay."
- From a call lasting 33s , Jul 23, 2024 2:39 PM
Sound delay reported: "I think there may be a sound delay."
- From a call lasting 33s , Jul 23, 2024 2:33 PM
More Spirit Air Customer Service Contacts
There are of course other ways to contact Spirit Air customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Spirit Air provides this option.
As a last, sometimes only, resort- Spirit Air customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Spirit Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Spirit Air agent. This phone number is Spirit Air's best phone number because 117,306 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-728-3555 include Refund a Charge, Update Reservation, Question About A Booking, Flight Inquiry, Special Request and other customer service issues. The Spirit Air call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, Spirit Air has 2 phone numbers. It's not always clear what is the best way to talk to Spirit Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Spirit Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Spirit Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
