REI.com Live Chat

How to chat with REI.com by GetHuman

REI.com Live Support Statistics

Live chat starting point
http://www.rei.com/helpContacts#liveHelp_tab
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
5am-10:30pm PST
Best time to chat
1pm
Average wait
1
Current wait
1
Rank (overall)
1
Alternate methods
chat or web or phone
Quality of communication
50%
Quality of help
47%
Customer votes
44,107
Information last updated
Sat Apr 21 2018 09:00:00 GMT+0000 (UTC)
Best phone number
800-426-4840

Chatting with REI.com Customer Service

Live chat with REI.com by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with REI.com about. We can usually help ensure a better outcome. This is the best way to live chat with REI.com because 1,158 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case REI.com usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.rei.com/helpContacts#liveHelp_tab are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with REI.com agents, they are most likely chatting with you from their call center located in Wilmington, DE or Philippines. Live chat is rarely available 24/7, and this department is open 5am-10:30pm PST. It's hard to tell if companies like REI.com offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting REI.com with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting REI.com

While REI.com does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for REI.com is their 800-426-4840 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact REI.com? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

REI.com Contact Info

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