RCN Live Chat

How to chat with RCN by GetHuman

Topics from recent customer chat windows

AppleTV is not accepting our RCN account for the MTV app and service. Is there a known...
Need to make monthly payment and set up automatic payments
Billing went up. Why did the billing go up and what can be done?
cable box won't turn on The remote turns on the TV but not the cable box. There is p...
The cable box is not turning on. *The remote control can turn on the power to the TV*Th...
Internet keeps going down. I need to understand why so I can plan my work.
Questions pertaining to billing, do not think date and amount are correct.
Hi , I would like to take new connection with RCN.
I want to add new service so I can watch sports.
New reconnect worked * days now says no signal
My internet is intermittently cutting out and the range is awful. The range was fine a...
Cable phone can call out but call in does not ring on the phone or* Go to base answerin...
No internet connection.
i need to reset wifi passsword
Help me with my issue

RCN Live Support Statistics

Live chat starting point
https://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 8am-10pm, Sat-Sun 10am-6pm EST
Best time to chat
9am
Average wait
7.59998
Current wait
10.00155994024399
Rank (overall)
3
Alternate methods
phone or chat or web or twitter
Quality of communication
73%
Quality of help
84%
Customer votes
44,408
Information last updated
Mon Feb 24 2020 10:00:00 GMT+0000 (UTC)
Best phone number
877-726-2455

Chatting with RCN Customer Service

Live chat with RCN by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with RCN about. We can usually help ensure a better outcome. This is the best way to live chat with RCN because 33,726 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case RCN usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat are used to handling Billing/Payments, No service, I'm moving, Cancel service, Tech support and other customer service issues. When you chat with RCN agents, they are most likely chatting with you from their call center located in Westlake, TX or Philippines. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-10pm, Sat-Sun 10am-6pm EST. It's hard to tell if companies like RCN offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting RCN with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting RCN

While RCN does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for RCN is their 877-726-2455 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact RCN? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are RCN and GetHuman affiliated?

GetHuman and RCN have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

RCN Contact Info

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