RCN Live Chat

How to chat with RCN by GetHuman

Customer service chat
Why did you want to chat with RCN?

Topics from recent customer chat windows

I want to cancel my service because I'm moving in with someone else.
Internet and cable is out for my entire building
Why is my bill higher since June?
I received a bill on August * for the Modem and Digital Converter. I shipped these item...
Internet coaxial cable was split and trying to connect second modem.
Billing price went up
Billing price went up. We want a better pricing option.
Account (*****-*******-**) closed in January. Owed a refund of $*.** Requested a refund...
No internet, already paid bill but internet won't reconnect
Trying to cancel service but I'm disconnected by the phone tree every time I choose the...
Internet connection down
Hello, I am having speed issues with my net. My upload and download speeds are really s...
I have no Internet connection
bill can't pay this coming due date due to no work or being laid off from work
Help me with my issue

RCN Live Support Statistics

Live chat starting pointhttps://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 8am-10pm, Sat-Sun 10am-6pm EST
Best time to chat2:30pm
Average wait7.59998
Current wait8.201919940243982
Rank (overall)3
Alternate methodsphone or chat or web or twitter
Quality of communication75%
Quality of help82%
Customer votes44,405
Information last updatedWed Mar 03 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-726-2455

Chatting with RCN Customer Service

Live chat with RCN by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with RCN about. We can usually help ensure a better outcome. This is the best way to live chat with RCN because 33,726 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case RCN usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat are used to handling Cancel service, Billing/Payments, No service, Tech support, I'm moving and other customer service issues. When you chat with RCN agents, they are most likely chatting with you from their call center located in Westlake, TX or Philippines. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-10pm, Sat-Sun 10am-6pm EST. It's hard to tell if companies like RCN offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting RCN with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting RCN

While RCN does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for RCN is their 877-726-2455 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact RCN? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are RCN and GetHuman affiliated?

GetHuman and RCN have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

RCN Contact Info

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