RCN Live Chat

How to chat with RCN by GetHuman

Customer service chat
Why did you want to chat with RCN?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I HAVE A DOWNED CABLE WIRE THAT RCN NEEDS TO REMOVE FROM MY PROPERTY. I WANT THIS ISSU...
Keep getting mail that says I owe $***.** for account ***-*******-**. Assume this is f...
Cable & WiFi aren’t working
I am currently being charged a lot for **mps internet. I was wondering if I could updat...
Want to get the rcn service switched into my name
I have an appointment with RCN to install new internet service. I need to change the t...
Trying to pay my son’s bill as he’s in hospital. His name is Alec Granger, address...
The line from the telephone pole to my house has fallen down. Though I have service, th...
Need to speak with RCN about internet availability at the apartment I’m moving to. This...
We need to discuss internet availability at the apartment I’m moving to. This is an iss...
I closed account in June and they keep on billing me.
I have no internet. It just cut out.
I closed my account ****-*******-** in June but I still get a bill emailed to me. Can y...
We have two issues: first, wifi range is degrading. Wifi performance is far worse upsta...
Help me with my issue

RCN Live Support Statistics

Live chat starting pointhttps://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 8am-10pm, Sat-Sun 10am-6pm EST
Best time to chat10:15am
Average wait7.59998
Current wait10.801599940243989
Rank (overall)3
Alternate methodsphone or chat or web or twitter
Quality of communication80%
Quality of help77%
Customer votes44,401
Information last updatedThu Jun 30 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-726-2455

Chatting with RCN Customer Service

Live chat with RCN by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with RCN about. We can usually help ensure a better outcome. This is the best way to live chat with RCN because 33,726 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case RCN usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat are used to handling Billing/Payments, No service, I'm moving, Cancel service, Tech support and other customer service issues. When you chat with RCN agents, they are most likely chatting with you from their call center located in Westlake, TX or Philippines. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-10pm, Sat-Sun 10am-6pm EST. It's hard to tell if companies like RCN offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting RCN with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting RCN

While RCN does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for RCN is their 877-726-2455 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact RCN? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are RCN and GetHuman affiliated?

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RCN Contact Info

Information that GetHuman and its users have gathered about how to best reach RCN
RCN Live Chat

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