Playstation Live Chat

How to chat with Playstation by GetHuman

Current Wait: 2 mins (avg 1)
Hours: Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST
Click the Live Chat link
Why did you want to chat with Playstation?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I brought a PlayStation voucher and the last * dights are not printed on the card I wou...
my ps* is stuck in safe mode and I only have option *
I have mistaken the login password several times and my playstation account is blocked...
Our Apple TV app isn’t loading anything past episode * on our ps*. We’ve spoken to Appl...
My ps* controller is doing stick drift and how can it be repaire
Console acts as if there is controller drifting but it only happens on main menu and wh...
Reset the PS*. Now dual shock controllers won't connect. I have tried every solution on...
The dual shock controllers won't connect to the PS* console after the console was reset...
Dear All,***We need your help. My son mistakenly logged out of SonyPlaysStation *. His...
I want to know why I got banned
I need to request a refund.
Ffvhydvhdhrbtjshsvt gusher eggs. Ridge brgdhwbrvdhshgr shave thdgshhw they’ve ths
Controller is broken . Experiencing wild drift from the analog
I can’t sign in to my second account ggggggggggggggggghhhhhhhgggjcdjdjdjdjdjfffjfjfufif...
Help me with my issue

Playstation Live Support Statistics

Live chat starting pointhttps://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/?
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMonday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST
Best time to chat9am
Average wait1
Current wait2
Rank (overall)4
Alternate methodsphone or web or twitter or chat
Quality of communication52%
Quality of help82%
Customer votes37,600
Information last updatedWed May 11 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-345-7669

Chatting with Playstation Customer Service

Live chat with Playstation by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Playstation about. We can usually help ensure a better outcome. This is the best way to live chat with Playstation because 156,720 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Playstation usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/? are used to handling Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access and other customer service issues. When you chat with Playstation agents, they are most likely chatting with you from their call center located in California or Phillipines. Live chat is rarely available 24/7, and this department is open Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. It's hard to tell if companies like Playstation offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Playstation with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Playstation

While Playstation does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Playstation? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Playstation and GetHuman affiliated?

GetHuman and Playstation have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

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Playstation Contact Info

Information that GetHuman and its users have gathered about how to best reach Playstation
Playstation Live Chat

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