Playstation Live Chat

How to chat with Playstation by GetHuman

Current Wait: 2 mins (avg 1)
Hours: Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST
Click the Live Chat link
Why did you want to chat with Playstation?

Topics from recent customer chat windows

My account is not working
PlayStation * error message "unrecogized disc"
My account was hacked and the sign in ID was changed via email. I now have no way of ge...
Two weeks ago I bought a playstation wallet top up and put the code in as you normally...
Try to get a update *.* to b able to get on my PlayStation
account wasnt deactivated and the old account wasnt able to be deactivated
So my console has been banned but I didn’t do anything wrong I know that my account was...
the old account was never deactivated and was erased by factory reset and it will not l...
The hacker changed my email and password. I spent a lot of money on that account. I’m t...
cannot contsct sony playstation currently. i need to talk to someone at their customer...
My PSN account got hacked and the Sign-in ID has been changed. Due to this I cannot get...
m*chte gerne meine alte online id G*-CryzZ verwenden
ich m*chte meine alte online id G*-CryzZ haben
m*chte meine alte online id G*-CryzZ wieder verwenden
Help me with my issue

Playstation Live Support Statistics

Live chat starting point
https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/?
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST
Best time to chat
3:15pm
Average wait
1
Current wait
2
Rank (overall)
4
Alternate methods
phone or web or twitter or chat
Quality of communication
55%
Quality of help
30%
Customer votes
37,596
Information last updated
Sat Apr 04 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-345-7669

Chatting with Playstation Customer Service

Live chat with Playstation by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Playstation about. We can usually help ensure a better outcome. This is the best way to live chat with Playstation because 156,720 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Playstation usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/? are used to handling Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. When you chat with Playstation agents, they are most likely chatting with you from their call center located in California or Phillipines. Live chat is rarely available 24/7, and this department is open Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. It's hard to tell if companies like Playstation offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Playstation with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Playstation

While Playstation does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Playstation? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Playstation and GetHuman affiliated?

GetHuman and Playstation have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Playstation Contact Info

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