A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 7 minutes and 39 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Playstation below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Playstation phone number to document the phone system.
Here is how our research team describes the way the Playstation phone system greets you: For hardware or technical issues, visit the website for step-by-step instructions. For help with passwords or account recovery, press 1. For refunds, press 2. For technical support for PlayStation 5, press 3. For help with PlayStation 4, press 4. For help with your PlayStation Vita, press 5. For help with anything else, please visit our website.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 or 0 at each menu
Below are some clips we've found from Playstation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling PlayStation Player Support. We're here to make sure your play has no limits.
For hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting.
If your PlayStation account is suspended, please visit w w w dot playstation dot com slash safety slash status for more information.
For help with your password or recovering your account, press one.
For requesting a refund on a PlayStation store purchase, calls may be monitored or recorded for quality purposes.
We ask that the conversation remain courteous and respectful.
We are doing the best we can to help.
Your estimated wait time is greater than fifteen minutes.
If you would like to leave a callback request to hold your place in queue, press one.
Otherwise, continue to hold for the next available agent."
Excerpt from a call with Playstation
Thursday, January 11, 2024 11:00 PM
The first phone menu
"Thank you for calling PlayStation.
To enable us to support your call, please have your online ID and the email associated with your account ready.
These are required for the call to continue.
For help with your account, including refunds and subscriptions, press one.
For help with troubleshooting a game or downloadable content, press two."
Excerpt from a call with Playstation
Tuesday, December 3, 2024 1:21 AM
After you press 3
"For technical support for help with your access controller, press one.
For help with your PS five console, press two."
Excerpt from a call with Playstation
Wednesday, June 19, 2024 7:34 PM
After you press 4
"For help with your PlayStation for help with your PS four console, press one.
For help with your Dualshock four controller or other accessories, press two."
Excerpt from a call with Playstation
Thursday, March 21, 2024 4:43 PM
What are the hours and when should I call?
Playstation operates the call center for this 800-345-7669 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 11,707 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Playstation call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Playstation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Playstation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Playstation is Sunday.The most busy day to call is Monday, which averages 78% more phone calls by comparison.Again, this is based on a sample of 11,707 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 117% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Playstation is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Playstation staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store.
When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.
This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.
I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.
I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.
A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.
The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.
Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.
Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Playstation
If you have time to do a bit of reading before you call Playstation, we recommend you read over some of our problem-specific articles.
Yes, the PlayStation 5 is backward compatible with most PlayStation 4 games. You can play a vast selection of PS4 games on your PS5 console. However, it's important to note that not every single PS4 title will be compatible with the PS5. To check if a specific game is playable, you can refer to the PlayStation website or use the "Game Boost" feature that enhances performance for certain PS4 games on the PS5. Additionally, PlayStation Plus members can have access to a curated collection of popular PS4 titles at no extra cost via the PlayStation Plus Collection. With PlayStation 5, you can enjoy both the latest PS5 games and some of your favorite PS4 titles.
When creating a PlayStation Network account, users agree to abide by the terms of service and the Community Code of Conduct. Breaching these terms can result in temporary or permanent suspension of the account. If an account is temporarily banned, there are ways to reverse the ban, but if it is permanently suspended, an appeal can only be made if the suspension has not lasted for more than six months. The appeal process involves reviewing the ban details, browsing the PlayStation website for support, searching for "Suspension Appeal," selecting "Suspensions on PlayStation Network," reviewing eligibility criteria, and submitting an appeal with clear and concise explanations and supporting evidence. Users must be respectful and professional throughout the appeal process.
When your PlayStation account gets hacked, it can leave you feeling vulnerable to unauthorized charges and changes to your personal details. To seek assistance from PlayStation, start by explaining how you were hacked and follow these steps:
Click the link above to get answers to just about any Playstation customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Playstation, and their purpose. Are any of these similar to the reason you are trying to call?
Banned account inquiry: "I got banned on PlayStation for chargeback."
- From a call lasting 5m 21s , Dec 18, 2024 7:22 PM
Account recovery request: "Just trying to get my PlayStation account back, but it's not seem to be working."
- From a call lasting 8m 58s , Dec 18, 2024 6:08 PM
Information about why customers call Playstation is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Playstation provides this option.
Playstation Customer Service on X (formerly Twitter)
Playstation, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Playstation Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Playstation, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Playstation customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. This phone number is Playstation's best phone number because 156,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access and other customer service issues. The Playstation call center that you call into has employees from California, Phillipines and is open 24 hours, 7 days according to customers. In total, Playstation has 1 phone number. It's not always clear what is the best way to talk to Playstation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Playstation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
