PETCO Live Chat

How to chat with PETCO by GetHuman

Topics from recent customer chat windows

Idk at this point. I need help now.
Only ordered whole earth farms healthy weight. Now my bank will hit me with massive fee...
Negative balance now due to computer problems. No meds for me.
Repeat delivery is messed up. Bank is going to have negative balance. That extra was fo...
I put an order in yesterday to ship my dogs food only. Whole earth farms healthy weight...
I purchased V Tetra GloFish today and out of five to have died and one more possibly. F...
My fish that I just purchased * of * are dead and * more possibly...they were purchase...
Order ************** rewards *********.
I’d like to know if I got my rewards points on an order I placed on *******
Help me with my issue

PETCO Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hours7am-10pm EST
Best time to chat3pm
Average wait5
Current wait5
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication49%
Quality of help78%
Customer votes75,663
Information last updatedSun Aug 09 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-824-7257

Chatting with PETCO Customer Service

Live chat with PETCO by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with PETCO about. We can usually help ensure a better outcome. This is the best way to live chat with PETCO because 11,592 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case PETCO usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with PETCO agents, they are most likely chatting with you from their call center located in Norfolk, VA or Philippines. Live chat is rarely available 24/7, and this department is open 7am-10pm EST. It's hard to tell if companies like PETCO offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting PETCO with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting PETCO

While PETCO does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for PETCO is their 888-824-7257 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact PETCO? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are PETCO and GetHuman affiliated?

GetHuman and PETCO have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

PETCO Contact Info

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