PETCO Live Chat

How to chat with PETCO by GetHuman

Click the link for online chat
Why did you want to chat with PETCO?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I notice my betta fish is floating on its side
I just like to know when my order is being delivered and dont and find my order for a d...
I got my betta fish on ******* from Petco NY. He was in great condition but after a cou...
So I have a platy I got from you guys a year ago. And recently it had not been active...
Yesterday I bought a chameleon and a starter kit (cage, various equipment) and sadly th...
I returned items, but I still haven’t gotten refunded yet for my items. My card says it...
My account is not showing up. Therefore I can't track my order. Want to know status on...
I don't have an issue I have a question
I'm not receiving rewards on my account but no one answered chat and I attempted multip...
I would like to recognize the great service we received by Vicki at the Petco, Sumter...
PETCO has a technical problem that must be fixed. They overcharge on sales tax a LOT...
After purchasing items at the Maui (Kahului) Petco, the cashier informed me that I had...
Cindy Brockmeier ordered flea medication for her dog Lulu several days ago. I am writi...
I used to work for petco ID **** pass ******, and I am unable to fill out a tax return...
Help me with my issue

PETCO Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hours7am-10pm EST
Best time to chat3:45pm
Average wait5
Current wait5
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication76%
Quality of help50%
Customer votes75,636
Information last updatedMon Nov 28 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-824-7257

Chatting with PETCO Customer Service

Live chat with PETCO by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with PETCO about. We can usually help ensure a better outcome. This is the best way to live chat with PETCO because 11,592 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case PETCO usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with PETCO agents, they are most likely chatting with you from their call center located in Norfolk, VA or Philippines. Live chat is rarely available 24/7, and this department is open 7am-10pm EST. It's hard to tell if companies like PETCO offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting PETCO with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting PETCO

While PETCO does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for PETCO is their 888-824-7257 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact PETCO? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are PETCO and GetHuman affiliated?

GetHuman and PETCO have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

PETCO Contact Info

Information that GetHuman and its users have gathered about how to best reach PETCO
PETCO Live Chat

Which Companies Offer Chat-based Customer Service?

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!