JCPenney Live Chat

How to chat with JCPenney by GetHuman

http://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053#
Live Chat with JCPenney Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 2 mins.
Despite the fact that JCPenney has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

JCPenney Live Support Statistics

Live chat starting pointhttp://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053#
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:15pm
Average wait1
Current wait2
Rank (overall)5
Alternate methodsphone or web or facebook or twitter or chat or email
Quality of communication82%
Quality of help37%
Customer votes41,131
Information last updatedTue Apr 09 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-1189

Chatting with JCPenney Customer Service

Live chat with JCPenney by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with JCPenney about. We can usually help ensure a better outcome. This is the best way to live chat with JCPenney because 34,284 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case JCPenney usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053# are used to handling Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. When you chat with JCPenney agents, they are most likely chatting with you from their call center located in Philippines. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like JCPenney offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting JCPenney with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting JCPenney

While JCPenney does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for JCPenney is their 800-322-1189 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact JCPenney? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are JCPenney and GetHuman affiliated?

GetHuman and JCPenney have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

JCPenney Contact Info

Information that GetHuman and its users have gathered about how to best reach JCPenney
JCPenney Phone NumberMore JCPenney Contact Info

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