JC Penney Live Chat

How to chat with JC Penney by GetHuman

Current Wait: 3 mins (avg 1)
Hours: Mon-Sat 9am-10pm CST
On right side of screen click "Chat"
Why did you want to chat with JC Penney?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I want to cancel my account
I recently applied for credit card but my mailing address is different than physical ad...
I placed an order but when I got to review your order, nothing happened. I can't go on...
My order was delivered to a completely different address ** minutes from my home. I hav...
Info about two black dress shirts ordered a few months ago.
On my JCPenney Order ****************, it was scheduled to be delivered today. * items...
I would love to be able to order and your site will not let me tells me to call **********
I order a pair of shoes on ********** and I still have not received my package,or the e...
*st email: items shipped**nd. email: * item cancelled**rd. email : item cancelled**I go...
My order was shipped I need to change it
I received a $** anniversary coupon and tried to use it today(*****) at the Dayton Mall...
I ordered a pair of youth jeans and the size is small. I want to exchange it for a larg...
Placed order for store pick up with gift card.*Store canceled order...
Not able to ship to the store for free online order
Help me with my issue

JC Penney Live Support Statistics

Live chat starting pointhttp://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053#
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Sat 9am-10pm CST
Best time to chat1:15pm
Average wait1
Current wait3
Rank (overall)5
Alternate methodsphone or web or facebook or twitter or chat
Quality of communication56%
Quality of help66%
Customer votes41,106
Information last updatedThu Nov 24 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-1189

Chatting with JC Penney Customer Service

Live chat with JC Penney by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with JC Penney about. We can usually help ensure a better outcome. This is the best way to live chat with JC Penney because 34,284 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case JC Penney usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053# are used to handling Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. When you chat with JC Penney agents, they are most likely chatting with you from their call center located in Philippines. Live chat is rarely available 24/7, and this department is open Mon-Sat 9am-10pm CST. It's hard to tell if companies like JC Penney offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting JC Penney with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting JC Penney

While JC Penney does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for JC Penney is their 800-322-1189 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact JC Penney? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are JC Penney and GetHuman affiliated?

GetHuman and JC Penney have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

JC Penney Contact Info

Information that GetHuman and its users have gathered about how to best reach JC Penney
JC Penney Live Chat

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