JC Penney Live Chat

How to chat with JC Penney by GetHuman

Current Wait: 2 mins (avg 1)
Hours: Mon-Sat 9am-10pm CST
On right side of screen click "Chat"
Why did you want to chat with JC Penney?

Topics from recent customer chat windows

I need to speak with an agent about my order.
my order did not arrive on time. paid additional shipping fee but it did not arrive on...
Order **************** missing two items, three items delivered OK. Need help. Either...
Hi, I am trying to locate a receipt for two charges made to my card ending in x****. Tw...
I want to see why my order was cancelled.
Need an order cancellation
Need to cancel an order plz
need help placing an online order
Need to track an order
I have tried to call, but it appears impossible to get past any recordings. I want to k...
Need to discuss an order
Package sent to wrong address.
When order was placed, JCP refused to send to PO Box, yet UPS dropped package off at th...
I ordered some clothes and I only received * out of * items
Help me with my issue

JC Penney Live Support Statistics

Live chat starting pointhttp://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053#
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Sat 9am-10pm CST
Best time to chat3:45pm
Average wait1
Current wait2
Rank (overall)5
Alternate methodsphone or web or facebook or twitter or chat
Quality of communication58%
Quality of help68%
Customer votes41,108
Information last updatedFri Oct 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-1189

Chatting with JC Penney Customer Service

Live chat with JC Penney by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with JC Penney about. We can usually help ensure a better outcome. This is the best way to live chat with JC Penney because 34,284 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case JC Penney usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053# are used to handling Refund a Charge, Track a Package, Account Access, Return an Item, Credit Card Balance and other customer service issues. When you chat with JC Penney agents, they are most likely chatting with you from their call center located in Philippines. Live chat is rarely available 24/7, and this department is open Mon-Sat 9am-10pm CST. It's hard to tell if companies like JC Penney offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting JC Penney with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting JC Penney

While JC Penney does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for JC Penney is their 800-322-1189 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact JC Penney? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are JC Penney and GetHuman affiliated?

GetHuman and JC Penney have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

JC Penney Contact Info

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