JC Penney Live Chat

How to chat with JC Penney by GetHuman

Current Wait: 2 mins (avg 1)
Hours: Mon-Sat 9am-10pm CST
On right side of screen click "Chat"
Why did you want to chat with JC Penney?

Topics from recent customer chat windows

Nobody’s answering me on this *get human site*I would like to speak to somebody *so can...
I was overcharged or charged twice at the store level
cancel insurance policy
I ordered pants online for curbside pickup. i cancelled the order before ever picking t...
I ordered a ring and though UPS said it was delivered, the package was not at the deliv...
Wanted to add * more items with my **% discount. May I add these items ? Work has be...
My order was cancelled and I want to know why
i ordered * pairs of shoes online that i have issues with. i called customer service at...
Item is way too large. I need to return for smaller size. I need a shipping label, sin...
I ordered * concealer and * foundation and I cant receive it yet, its about * weeks ago
Order *****-****-****-**** JC Penney cancelled the sheets on the order but shipped the...
Size for St .john bay easy fit jeans, in men's size. Need ***** is this avaliable.
Didn’t receive all of my order! Order *****-****-****-****. Want to know if items were...
I was charged twice for the same thing was taken off my gift card on July **. First...
Help me with my issue

JC Penney Live Support Statistics

Live chat starting pointhttp://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053#
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Sat 9am-10pm CST
Best time to chat1:15pm
Average wait1
Current wait2
Rank (overall)5
Alternate methodsphone or web or facebook or twitter or chat
Quality of communication80%
Quality of help35%
Customer votes41,130
Information last updatedSat Oct 17 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-1189

Chatting with JC Penney Customer Service

Live chat with JC Penney by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with JC Penney about. We can usually help ensure a better outcome. This is the best way to live chat with JC Penney because 34,284 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case JC Penney usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053# are used to handling Account Access, Refund a Charge, Return an Item, Track a Package, Credit Card Balance and other customer service issues. When you chat with JC Penney agents, they are most likely chatting with you from their call center located in Philippines. Live chat is rarely available 24/7, and this department is open Mon-Sat 9am-10pm CST. It's hard to tell if companies like JC Penney offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting JC Penney with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting JC Penney

While JC Penney does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for JC Penney is their 800-322-1189 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact JC Penney? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are JC Penney and GetHuman affiliated?

GetHuman and JC Penney have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

JC Penney Contact Info

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