J. Crew Live Chat

How to chat with J. Crew by GetHuman

Live Chat with J. Crew Agents
https://www.jcrew.com/footie/contactus.jsp
Use this link to launch chat
Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Why did you want to chat with J. Crew?
Chat topic: ReturnsChat topic: Cancel orderChat topic: Change orderChat topic: Track orderChat topic: ComplaintWant to chat for a different reason

J. Crew Live Support Statistics

Live chat starting point
https://www.jcrew.com/footie/contactus.jsp
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-5pm EST
Best time to chat
1:45pm
Average wait
1
Current wait
3
Rank (overall)
6
Alternate methods
phone or email or facebook or web or twitter or chat
Quality of communication
56%
Quality of help
63%
Customer votes
32,578
Information last updated
Sun Nov 11 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-562-0258

Chatting with J. Crew Customer Service

Live chat with J. Crew by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with J. Crew about. We can usually help ensure a better outcome. This is the best way to live chat with J. Crew because 2,430 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case J. Crew usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.jcrew.com/footie/contactus.jsp are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with J. Crew agents, they are most likely chatting with you from their call center located in Westlake, TX or Jamaica. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like J. Crew offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting J. Crew with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting J. Crew

While J. Crew does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for J. Crew is their 800-562-0258 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact J. Crew? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

J. Crew Contact Info

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