Toll-free · Mon-Sun 8am-4:30pm HST · Calling this Hawaiian Airlines number should go right to a real human being · Central Claims Office - For the claims office, press 1. For items left on board, press 2. For reservations, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hawaiian Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hawaiian Airlines phone number to document the phone system.
Here is how our research team describes the way the Hawaiian Airlines phone system greets you: Enter your Hawaiian Miles number. If you don't have one, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu. Next, press 5.
Below are some clips we've found from Hawaiian Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Aloha, and welcome to Hawaiian Airlines.
Please enter your nine digit Hawaiian miles number followed by the pound key."
Excerpt from a call with Hawaiian Airlines
Saturday, August 10, 2024 6:11 AM
The first phone menu
"Aloha, and welcome to Hawaiian Airlines.
Please enter your nine digit Hawaiian miles number followed by the pound key.
If you do not have a Hawaiian Miles number, remain on the line.
For quality assurance, this call may be monitored or recorded.
For all other inquiries, press five.
For arrival and departure information, press one.
For new or existing reservations or seat a assignment related questions, press two."
Excerpt from a call with Hawaiian Airlines
Saturday, April 6, 2024 1:21 AM
What are the hours and when should I call?
Hawaiian Airlines operates the call center for this 800-367-5320 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 206 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hawaiian Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hawaiian Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hawaiian Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hawaiian Airlines is Wednesday.The most busy day to call is Monday, which averages 164% more phone calls by comparison.Again, this is based on a sample of 206 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Hawaiian Airlines is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hawaiian Airlines staffs the call center well on Wednesday.
When you call the customer service line for Hawaiian Airlines, you're greeted by an automated messaging system and prompted to enter your nine-digit "HawaiianMiles Number" followed by the pound key. If you don't have a number to enter, the system instructs you to stay on the line.
After a short pause, you're informed that the call may be monitored or recorded for quality assurance, and then you're presented with a phone menu:
Press 1 for arrival and departure information
Press 2 for new or existing reservations or seat assignment-related questions
Press 3 for assistance with Hawaiian Airlines' website or mobile app, including password reset
Press 4 for HawaiianMiles service
Press 5 for all other inquiries
Press the pound key to repeat these options
If you don't make a selection, the phone menu will automatically repeat. I selected option 5 and was informed that Hawaiian Airlines now has a messaging system, which I assume means a text message-based exchange. I was offered that option (press 1 for messaging or stay on the line and wait for a representative). I appreciate the company having a text-based or messaging-based service line, as that certainly increases accessibility.
I stayed on the line and was connected with someone shortly. The person I spoke to was amiable, professional, and helpful, and I was able to have my questions answered quickly and straightforwardly. (Additionally, for what it's worth, I called at around 10 am on a Monday morning. This might be a good, low-caller-volume time to call!)
Overall, the customer service line for Hawaiian Airlines is pretty good! It could be improved by adding alternative language options to increase caller accessibility, and perhaps an option to speak with a representative without having to navigate two levels of a phone menu. However, all things considered, my experience was largely painless, which is not something easily said, at least in my experience, regarding customer service.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Hawaiian Airlines
If you have time to do a bit of reading before you call Hawaiian Airlines, we recommend you read over some of our problem-specific articles.
To book a flight with Hawaiian Airlines, you will want to know if you are booking as a solo flight, or as part of a vacation package. If you are only going to book a flight, you just need to select your departure date, your return date, your departing city, the city of your arrival, and how many people are traveling. Hawaiian Airlines makes it extremely easy to book your flight!
Hawaiian Airlines gladly accommodates pets and service animals on our flights. Small pets, including dogs, cats, and household birds, are allowed to travel in the cabin with their owners as carry-on items. However, pets must remain in an airline-approved carrier for the duration of the flight. Larger pets, such as dogs, must be transported in a ventilated and secure kennel in the cargo hold. It is important to note that specific restrictions and fees may apply depending on the destination, aircraft type, and weight of the pet. Service animals, on the other hand, are permitted to accompany passengers with disabilities free of charge. Hawaiian Airlines is committed to ensuring a safe and comfortable journey for all passengers, including their beloved pets and essential service animals.
Hawaiian Airlines accepts various forms of payment to offer convenience and flexibility for its customers. When booking flights online, customers can pay using major credit cards such as Visa, MasterCard, American Express, Discover, and Diners Club. Debit cards with the Visa or MasterCard logo are also accepted. In addition, payment through PayPal is available for online bookings. For those who prefer offline methods, payments can be made through electronic bank transfers or by visiting a Hawaiian Airlines ticket office. Cash payments are accepted at airport ticket counters and select ticket offices. However, it is important to note that specific payment options may vary depending on the country of departure, so customers are advised to check the airline's website or contact their customer service for further details.
Click the link above to get answers to just about any Hawaiian Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hawaiian Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Lost luggage inquiry: "I'm calling about my lost luggage from my flight from Honolulu to Pango."
- From a call lasting 6m 8s , Apr 6, 2024 1:21 AM
Flight rebooking assistance: "Our flight was canceled by Alaska Airlines and they rebooked us with Hawaiian Airlines, but I'm having trouble checking in online for the flight."
- From a call lasting 6m 3s , Jan 15, 2024 7:31 PM
Information about why customers call Hawaiian Airlines is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Hawaiian Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hawaiian Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hawaiian Airlines agent. This phone number is Hawaiian Airlines's best phone number because 14,790 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-5320 include Change flight, Refund, Lost baggage, Cancel flight, Seating and other customer service issues. Rather than trying to call Hawaiian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hawaiian Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Hawaiian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hawaiian Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hawaiian Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
