Google Pay Customer Service

Calling Google Pay turned into a hard task because it turns out that any numbers they give you are just shell numbers. While I was eventually able to get support, it would be nicer if Google simply said that they preferred online support to save everyone some time. 

When I first called Google Pay, I was greeted by a recorded voice that thanked me for calling Google. It then informed me that to get support or for any questions related to sending or receiving money, please visit support.google.com/googlepay/contact. I assumed this was a message that encouraged online contact and stayed on the line. 

The messaging service then told me to go into the app or online and select send/receive money. It instructed me to choose the option marked "contact customer support" and then informed me that I could opt to contact support via email, callback, or chat. Once again, I wasn't really paying attention to any of this because it was my intention to stay on the phone until I had the option to talk to a real person. 

The next part of the recorded message said, "For your protection, we don't change any account information over the phone," then it abruptly said "Bye" and hung up. I was a bit shocked as this was the service number I was given, but with no better option, I called back to listen to the recording again and actually go online. 

When I entered the address, it led me to a Google page that says this page does not exist anymore, but I was able to redirect to http://support.google.com/googlepay/gethelp, which looked like a proper support option. There were a healthy number of options for further help, but I just wanted to talk to someone about a transaction that was processed twice and did not want to read through a library of information. 

So I scrolled to the bottom and chose "Contact Us." I was prompted to type my problem, so I typed "Double transaction" and then chose the other option for support type. Finally, after clicking "next step," I had the option to talk to someone either via a callback, a different number, or live chat. I was a bit timid about calling them again, so I chose the callback number. I did note that the number provided here was different than what I originally called; this number was 1-888-986-7944.

I was happily surprised that they called me within 30 seconds, and I was finally able to talk to someone. While the situation was resolved in the end, it is puzzling that Google would direct someone to the wrong URL and not offer live customer service unless you go through a different set of steps.