Live Chat

How to chat with by GetHuman

Live Chat with Agents
Current Wait: 1 mins (avg 1)
Hours: 8am-11pm CST
Click "Chat Live" on the right
Why did you want to chat with

Topics from recent customer chat windows

I got my order in the mail and i only had one shoe in the box
What’s going on with my order h********
Only one pair of shoes I ordered are coming in the mail? I ordered * pair of shoes!
Need to chat with an associate about an order that has not been updated and funds were...
My package mail to wrong address.
I ordered * pairs of sneaker on May *st and the **% discount did not apply to my order...
My tracking said that I will receive my order on the **th of April. It is now March *th...
I tried purchasing a pair of new card was charged twice and my orders neve...
They send me the wrong item And I need my item ASAP
I am trying to see if my order was being processed and what date to expect my package.
I ordered three pair of shoes and only got confirmation emails for two
I ordered * pairs of shoes, An I only received one pair
As a first time online ordering customer very upset placed an order the online order st...
Hello*My son order some shoes on the * of May and the payment is still pending in my ac...
Help me with my issue Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hours8am-11pm CST
Best time to chat9am
Average wait1
Current wait1
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication46%
Quality of help77%
Customer votes54,669
Information last updatedFri Nov 20 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-863-8932

Chatting with Customer Service

Live chat with by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with about. We can usually help ensure a better outcome. This is the best way to live chat with because 720 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with agents, they are most likely chatting with you from their call center located in Englewood, CO or Jamaica. Live chat is rarely available 24/7, and this department is open 8am-11pm CST. It's hard to tell if companies like offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting with GetHuman and keep sharing with others so we can together make customer service less frustrating.


While does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for is their 800-863-8932 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

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