Footaction Customer Service Issues

I wanted to share my positive experience at your store located at Providence Place Mall in Providence, Rhode Island. Jay Delacruz provided exceptional service during my visit. He went above and beyond to make shopping for shoes for my two young sons (3 & 6) a stress-free experience. Jay greeted us warmly, engaged with my sons, and helped us find the right styles and sizes. He even remembered my son's upcoming birthday and mentioned his own child of a similar age. Jay's attentiveness and willingness to assist, including holding our items at the register, made a big difference in easing my shopping stress. His friendly demeanor and genuine interest in customer satisfaction reflect well on Foot Action. Thank you for having such a dedicated and wonderful employee on your team!

During my recent visit to the Foot Action store at Providence Place Mall in Providence, Rhode Island, I received exceptional service from Jay Delacruz. Jay's assistance was truly outstanding as he went above and beyond to ensure my shopping experience was enjoyable. Accompanied by my two young sons aged 3 and 6, I was relieved by Jay's immediate and friendly help. He engaged with my son, even learning it was his birthday, showing a personal touch by sharing about his own son. Jay consistently assisted us in finding the right styles and sizes, alleviating my shopping stress by offering to hold our items at the register. Upon our departure, he remembered my son's birthday and extended his well wishes. Jay's dedication to providing excellent service reflects positively on Foot Action, and it is evident that he takes pride in his work. Thank you for having such a fantastic employee!

I am seeking to return a pair of toddler shoes for a refund in-store. It has been one month and one week since the purchase. I am hoping to receive a cash refund and not a merchandise card or an exchange. The shoes have not been worn and were bought as a gift, but the parents were unsatisfied with their appearance. I would just like to receive my $45 back since I do not find anything else in-store or online that interests me. I am inquiring if I can come to the store for a full refund of $45, as the location is quite far from my residence. Thank you for your assistance in this matter.

My husband bought me a pair of tennis shoes for $[redacted], thinking they were a girls' size 7, but they turned out to be a boys' 7. I wear boys' size 5, so I returned them on my lunch break. Footaction only offered $90 and I couldn't wait, so I had to buy something and leave for work. Later, I went back to buy 3 jackets that were on sale last week during another lunch break, but the store's machines were down, forcing me to return later. My grandsons really want those jackets. I work in the area but don't live nearby, so it's inconvenient. Footaction needs to improve their service; I've been calling the busy number and wasting time and gas.10/25.

Earlier today, I contacted your Warwick RI store regarding returning two pairs of unused shoes with tags on and in their original boxes, which were purchased less than two weeks ago. The associate on the phone confirmed I could receive a cash refund despite not having the receipt. However, when I arrived at the store after a 45-minute drive, a different individual told me that it was not possible, using very rude language and making inappropriate remarks in front of my family, including my young daughter. I tried to explain what was previously discussed on the phone, but he responded disrespectfully, claiming it was a ridiculous request. I asked to speak to the manager, and he claimed to be the manager, dismissing my concerns callously. The entire experience was extremely disappointing and unprofessional. I have already reached out to the local news station about this issue. I am hoping for a prompt response addressing this disrespectful behavior.

After being on hold for 15 minutes, I finally reached a customer service representative to discuss the poor service I encountered at the Hammond, LA store on Sunday, 11/18/18. Sadly, the representative redirected me to another department, where I was transferred to an automated machine. My visit to the store was disappointing as the staff did not acknowledge me when I arrived. Despite being the only customer present, they seemed more interested in their personal conversations, including holiday meal planning. I had to interrupt to inquire about the shoes I was interested in, but was met with disinterest. Even when other employees appeared, they ignored me completely. Unimpressed by the service, I decided to purchase the Huarache Extremes from Footlocker instead. As an educator, I am committed to sharing my negative experience with my [redacted] students to discourage them from shopping at foot action. For future Jordan releases, I will definitely guide them elsewhere.

On August 21st, [redacted], I visited Scarborough Town Centre with my 13-year-old son after playing basketball. We were both wearing basketball attire. Upon entering, the security detectors went off, but no one questioned us. As we left, the detectors went off again, and I was confronted by a staff member who rudely demanded to search us. I was upset by the accusatory tone and lack of respect, which led to a confrontation. After realizing we hadn't stolen anything, they dismissed the situation. I was deeply disappointed with the poor customer service and unprofessional behavior. Despite my attempts to contact the store's management, no action was taken. I intend to escalate this issue until the staff undergo proper training. If necessary, I may involve the media to address how customers are treated at this establishment.

I received a phone call today about my layaway that I placed on 12/10/[redacted]. They are requesting for me to pick it up today on 12/16/[redacted], although I planned to collect it on 12/23. I mentioned this to Marquis, stating it was unfair since my receipt states I have until 1/9/[redacted] to pick up. When requesting to speak to a manager, Marquis refused and hung up on me. Following several attempts, Andrew provided me with the customer service number. I am requesting for my layaway to be held until 12/23. If it is returned to the floor, I would like a refund of the $5 layaway fee and $31. This experience may result in me not returning to Footaction, and I will leave a review detailing what occurred.

I bought a pair of boots from footaction.com for $[redacted].99. After receiving an email from the payment verification department stating that my order was canceled due to unverified information, I have not received a refund. Despite contacting both payment verification and customer service without success, I even left a voicemail with payment verification. I just want the order to be shipped right away. They can keep the money; I just want my order sorted out as they already have my accurate information and payment.

I ordered a jacket for my boyfriend as a Christmas gift. I received a confirmation email saying the order was being processed. I saw the pending charge in my bank account but it hasn't been deducted yet after two days. I assumed it would be charged when the order shipped. Despite reaching out multiple times, I still haven't received a clear answer. It seems like my boyfriend won't be getting the item for Christmas because of the extremely poor customer service experience.

I bought SpongeBob Timberland boots for my son-in-law, but after trying them on at home, he found them too tight. We just walked around the house in them to break them in a little. When we tried to return them, we were told they couldn't be accepted because they appeared worn. They were only worn inside the house, not outside. Unfortunately, we can't exchange them for a bigger size since he needs a size 8 and we purchased a size 7. He really loves SpongeBob, but there are no other items he wants from the store. We would appreciate a refund in this case. Thank you for your understanding.

I recently made a purchase on footaction.com for $[redacted]. Despite receiving a confirmation that my order was complete, I later got an email stating that it was canceled due to verification issues, yet I wasn't refunded the money. After contacting customer service, I was assured by Kane that the refund would be processed on 12/20/19. When requesting an immediate refund and speaking with a supervisor named Jade, I was again promised the refund by 12/20/19. Disappointingly, as of today, my money has not been returned, and I find myself back on hold with customer service seeking assistance.

I purchased a pair of Women's Air Max shoes from Footaction online on Dec 3rd for $80 as a Christmas present for my girlfriend. I have not received my order despite trying to contact them via phone and email, as well as leaving multiple voicemails. Yesterday, I visited a store where the manager claimed to have processed a refund and provided a receipt, informing me it could take up to 24 hours. However, even after 24 hours, I have not received my money back. I am currently on hold with their customer service again for over 25 minutes without any response. This situation is unacceptable. How can I receive my refund?

Hello, I have been a loyal customer of Foot Action for years and have always loved shopping there. Recently, I bought a pair of Nike Air Max Plus online due to the current situation with the outbreak. When they arrived on April 5, I was thrilled because it was my birthday and I was excited to receive my childhood favorite shoes. Despite there being no damages or marks on the shoes, I found them to be too tight when I tried them on. I returned them promptly, only to receive a denial from customer service claiming the shoes were worn. I only had them on for 30 seconds to check the fit and then put them back in the box. I am disappointed that my favorite shoes are now considered non-returnable. I am requesting a replacement or a refund so I can continue supporting Foot Action, a store I have loved since I was a child. If this issue is not resolved, I will escalate it to the corporate office. Thank you, Lamar G. Sr.