Does Cognizant Technology Solutions offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cognizant Technology Solutions below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cognizant Technology Solutions phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 for the receptionist.
Below are some clips we've found from Cognizant Technology Solutions's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Cognizant.
If you know your party's six digit extension, you may dial it at any time.
Otherwise, please choose from one of the following options.
For partnerships other than staffing, press six.
Otherwise, press zero for the receptionist.
Or stay on the line and someone will assist you shortly.
For employment verifications, press one.
For GST, press two."
Excerpt from a call with Cognizant Technology Solutions
Wednesday, June 12, 2024 9:36 AM
What are the hours and when should I call?
Cognizant Technology Solutions operates the call center for this 888-937-3277 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 231 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Cognizant Technology Solutions call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cognizant Technology Solutions phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cognizant Technology Solutions staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cognizant Technology Solutions is Sunday.The most busy day to call is Wednesday, which averages 193% more phone calls by comparison.Again, this is based on a sample of 231 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Cognizant Technology Solutions
In summation, the best day to call Cognizant Technology Solutions is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Cognizant Technology Solutions staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Cognizant Technology Solutions
If you have time to do a bit of reading before you call Cognizant Technology Solutions, we recommend you read over some of our problem-specific articles.
Cognizant Technology Solutions serves a wide range of industries across the globe. As a leading global IT services and consulting company, Cognizant offers its expertise and solutions to various sectors such as banking and financial services, healthcare, life sciences, insurance, retail, consumer goods, manufacturing, travel and hospitality, technology, media and telecommunications, and more. By leveraging their cutting-edge technology capabilities, Cognizant assists organizations in transforming their operations, improving customer engagement, enhancing business agility, and driving innovation. With a deep understanding of the unique challenges and opportunities each industry faces, Cognizant tailors its services and solutions to address the specific needs of its clients, helping them stay competitive in today's rapidly evolving digital landscape.
Cognizant Technology Solutions offers a range of services to cater to various business needs. Our services include digital strategy and consulting, technology modernization and transformation, digital engineering and innovation, data and AI solutions, cloud enablement, enterprise application services, and business process services. We leverage our expertise in areas such as digital business, analytics, cybersecurity, cloud computing, and mobility to deliver solutions that enhance operational efficiency, drive growth, and improve customer experience. Our team of skilled professionals collaborates with clients across industries to develop customized strategies and provide end-to-end solutions that address their unique challenges and goals. With a focus on digital transformation and innovation, we empower businesses to stay ahead in an ever-evolving marketplace.
Cognizant Technology Solutions is committed to environmental sustainability and adopts a comprehensive policy to minimize its ecological footprint. Our policy encompasses various aspects such as reducing greenhouse gas emissions, conserving energy, managing waste effectively, and promoting sustainable practices throughout the organization. We strive to incorporate eco-friendly technologies, encourage employee awareness and participation, and establish targets for continual improvement. Cognizant recognizes the importance of protecting the environment and integrating sustainability into our day-to-day operations. By collaborating with stakeholders and implementing environmentally responsible practices, we aim to contribute to a greener future and ensure the well-being of the planet for generations to come. For more detailed information on our environmental sustainability policy, please refer to the dedicated section on our website.
Click the link above to get answers to just about any Cognizant Technology Solutions customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Cognizant Technology Solutions is extracted from issues that customers have reported to GetHuman.
This is Cognizant Technology Solutions's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cognizant Technology Solutions agent. This phone number is Cognizant Technology Solutions's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-937-3277 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Cognizant Technology Solutions first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Cognizant Technology Solutions has 1 phone number. It's not always clear what is the best way to talk to Cognizant Technology Solutions representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cognizant Technology Solutions. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cognizant Technology Solutions. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.