How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citi Simplicity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages.
Below are some clips we've found from Citi Simplicity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Citi Simplicity. This call may be monitored or recorded.
How can I help you today?"
Excerpt from a call with Citi Simplicity
Tuesday, April 2, 2024 10:58 PM
What are the hours and when should I call?
Citi Simplicity operates the call center for this 866-696-5673 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Simplicity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Simplicity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Simplicity is Saturday.The most busy day to call is Thursday, which averages 182% more phone calls by comparison.Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Citi Simplicity is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Citi Simplicity staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Citi Simplicity number?
Below is a sample of recent calls to Citi Simplicity, and their purpose. Are any of these similar to the reason you are trying to call?
Blocking unauthorized withdrawals: "I need to block a person from taking money out of my account."
- From a call lasting 2m 29s , Apr 23, 2024 9:39 PM
Talking to agent: "I want to speak to an agent."
- From a call lasting 48s , Apr 13, 2024 8:57 PM
Payment address verification: "I need to verify my payment address for my credit card."
- From a call lasting 5m 18s , Apr 10, 2024 4:52 PM
Assistance with cards: "I need assistance with my cards, please."
- From a call lasting 1m 24s , Apr 2, 2024 10:58 PM
Inquiring about new credit card: "I'm calling to check on my new credit card. I have questions about my new credit card."
- From a call lasting 1m 52s , Mar 22, 2024 4:10 PM
Payment inquiry: "I need to make a payment."
- From a call lasting 13m 20s , Mar 1, 2024 11:50 PM
Making payment: "I'd like to make a payment on my account."
- From a call lasting 8m 59s , Mar 1, 2024 11:35 PM
Making payment with debit card: "I want to make a payment using my debit card."
- From a call lasting 4m 34s , Mar 1, 2024 11:29 PM
Bill payment inquiry: "I would like to inquire about my bill payment."
- From a call lasting 5m 22s , Feb 22, 2024 1:42 AM
Interested in credit card: "I want to talk about opening up a credit card."
- From a call lasting 56s , Feb 14, 2024 4:05 PM
Conclusion and closing notes
This is Citi Simplicity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Simplicity agent. This phone number is Citi Simplicity's best phone number because 4,746 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-696-5673 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Citi Simplicity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Citi Simplicity has 1 phone number. It's not always clear what is the best way to talk to Citi Simplicity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citi Simplicity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Simplicity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.