How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chicago Cubs phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6
Here is how our research team describes the way the Chicago Cubs phone system greets you: Hi everybody. This is Pat Hughes, that's beautiful and historic Wrigley Field, thank you for calling the Chicago Cubs. We look forward to seeing you here at the Friendly Confines. To access around-the-clock information about the Chicago Cubs, you can visit cubs.com. For individual game tickets and Wrigley Field tours, please press 1, For Premier Hospitality Rentals, please press 2. For group tickets of 15 or more people, please press 3. To host your private event at Wrigley Field, please press 4. For information about Cubs Charities charitable events or to put a message on the Wrigley Field scoreboard, please press 5. To speak to a member of our Fan Services team for general customer service or to purchase accessible seating, please press 6. For information on becoming a Chicago Cubs season ticket holder, please visit cubs.com/Waitinglist.
Below are some clips we've found from Chicago Cubs's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi, everybody. This is Pat Hughes at beautiful and historic Wrigley Field.
Thank you for calling the Chicago Cubs.
We look forward to seeing you here at the friendly confines.
To access around the clock information about the Chicago Cubs, you can visit cubs dot com twenty four hours a day, seven days a week.
For information about Cub's Charities, charitable events, or to put a message on the Wrigley Field scoreboard, please press five.
To speak to a member of our fan services team for general customer service or to purchase accessible seating, please press six.
For information on becoming a Chicago Cubs season ticket holder, please visit cubs dot com slash waiting list.
To repeat these options, please press nine.
For individual game tickets and Wrigley Field tours, please press one.
For premier hospitality rentals, please press two."
Excerpt from a call with Chicago Cubs
Wednesday, April 10, 2024 6:06 PM
What are the hours and when should I call?
Chicago Cubs operates the call center for this 800-843-2827 phone number Mon-Fri 9am-5pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chicago Cubs phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chicago Cubs staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chicago Cubs is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Chicago Cubs is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chicago Cubs staffs the call center well on Monday.
Conclusion and closing notes
This is Chicago Cubs's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chicago Cubs agent. This phone number is Chicago Cubs's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2827 include and other customer service issues. Rather than trying to call Chicago Cubs first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Chicago Cubs has 1 phone number. It's not always clear what is the best way to talk to Chicago Cubs representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chicago Cubs. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chicago Cubs. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.