Birchbox Live Chat

How to chat with Birchbox by GetHuman

Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 9am-6pm EST
Click the chat box in the lower right
Why did you want to chat with Birchbox?

Topics from recent customer chat windows

It is my first time and i want to gift this to my brother in law. Do i have to create...
My parcel hasn’t arrived but when I track my order it states it’s been delivered.**I wo...
I cant sogn up to subscribe
I purchased three six month subscriptions for my nieces. I double checked my Discover...
Hello, I’ve received a Birchbox gift card and can not use it, is it possible to cash it in?
I would like to return * items (Oribe lamessence lip treatment, and oribe the cleanse s...
I got my granddaughter this for Xmas I signed up for the year subscription I told them...
I want to cancel my subscription .
Want to purchase a ** month box for Xmas present
I ordered the * for one ** special and was billed for one box .i was also supposed to...
I haven’t been happy with BB contents. Am ** yrs old & would like to cancel
Need to cancel subscription but it says I dont have one
I need to confirm that I correctly established an account for * year with the hair brus...
I moved and need to change my shipping address. How do I do that?
Help me with my issue

Birchbox Live Support Statistics

Live chat starting pointhttps://support.birchbox.com/hc/en-us/sections/200822700-Returns
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-6pm EST
Best time to chat3:30pm
Average wait1
Current wait3
Rank (overall)1
Alternate methodschat or email
Quality of communication69%
Quality of help81%
Customer votes65,555
Information last updatedSun May 09 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with Birchbox Customer Service

Live chat with Birchbox by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Birchbox about. We can usually help ensure a better outcome. This is the best way to live chat with Birchbox because 49,740 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at https://support.birchbox.com/hc/en-us/sections/200822700-Returns are used to handling Refund, Order issue, Complaint, Cancel or change account, Account issue and other customer service issues. When you chat with Birchbox agents, they are most likely chatting with you from their call center located in St. Louis, MO or Jamaica. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-6pm EST. It's hard to tell if companies like Birchbox offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Birchbox with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Birchbox

While Birchbox does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since Birchbox does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact Birchbox? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Birchbox and GetHuman affiliated?

GetHuman and Birchbox have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Birchbox Contact Info

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