Birchbox Live Chat

How to chat with Birchbox by GetHuman

Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 9am-6pm EST
Click the chat box in the lower right
Why did you want to chat with Birchbox?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

Hi Birchbox my name is Lauren marshman. I've been trying to reach out to you for about...
I ordered your butt Birchbox sampler that you get and I did the *-month subscription so...
I’ve voiced my complaint in a previous email. This is about my son’s last box containin...
The current order is placed is being ****pped to my daughter but under my email .. I wo...
****o! My name is Jennifer and I am looking to connect with a marketing team member fro...
Due to having to help my daughter leave an extremely abusive relation****p this month...
I cancelled my account with Birch Box over three weeks ago. My checking account was cha...
I haven’t seen received my birch box for month June and it usually comes early. I have...
Help me with my issue

Birchbox Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-6pm EST
Best time to chat1pm
Average wait1
Current wait3
Rank (overall)1
Alternate methodschat or email
Quality of communication67%
Quality of help79%
Customer votes65,557
Information last updatedThu Jun 23 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with Birchbox Customer Service

Live chat with Birchbox by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Birchbox about. We can usually help ensure a better outcome. This is the best way to live chat with Birchbox because 49,740 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at are used to handling Refund, Cancel or change account, Complaint, Account issue, Order issue and other customer service issues. When you chat with Birchbox agents, they are most likely chatting with you from their call center located in St. Louis, MO or Jamaica. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-6pm EST. It's hard to tell if companies like Birchbox offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Birchbox with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Birchbox

While Birchbox does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since Birchbox does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact Birchbox? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Birchbox and GetHuman affiliated?

GetHuman and Birchbox have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Birchbox Contact Info

Information that GetHuman and its users have gathered about how to best reach Birchbox
Birchbox Live ChatBEST

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