Birchbox Live Chat

How to chat with Birchbox by GetHuman

Current Wait: 1 mins (avg 1)
Hours: Mon-Fri 9am-6pm EST
Click the chat box in the lower right
Why did you want to chat with Birchbox?

Topics from recent customer chat windows

I had my debit card compromised and they had to cancel it and I still want my *.**** bo...
I have tried contacting via email numerous times with no response. Checking when I will...
Shipping issues ordered dec **th and still hadn’t been shipped yet I’m getting frustrated
I want to order a box but I don't want to put my info on the internet.
I need to cancel my Birchbox subscription. The account is listed as Katelyn A Scott...
I made an order a few days ago on Dec.** (order number: **********), and just find out...
Purchased a * month gift subscription for my daughter for Christmas. She has not been a...
Hello, I ordered three boxes as Christmas presents. To grooming and one beauty. One of...
I HAVE A GIFT CARD AND WANT TO REDEEM IT. CAN’T SEEM TO DO IT ON THEIR WEBSITE. EMAIL...
Trying to redeem a six month gift*there is no redeem online
need you to cancel right away the following orders. I contacted you an hour after I pla...
I have tried to cancel my birchbox the last four month. Sent voicemail on phone several...
trying to subscribe with my gift subscription keep telling me wrong code.
I want to cancel subscription
Help me with my issue

Birchbox Live Support Statistics

Live chat starting point
https://support.birchbox.com/hc/en-us/sections/200822700-Returns
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-6pm EST
Best time to chat
1:45pm
Average wait
1
Current wait
1
Rank (overall)
1
Alternate methods
chat or email
Quality of communication
70%
Quality of help
82%
Customer votes
65,554
Information last updated
Mon May 25 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with Birchbox Customer Service

Live chat with Birchbox by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Birchbox about. We can usually help ensure a better outcome. This is the best way to live chat with Birchbox because 49,740 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at https://support.birchbox.com/hc/en-us/sections/200822700-Returns are used to handling Refund, Order issue, Complaint, Cancel or change account, Account issue and other customer service issues. When you chat with Birchbox agents, they are most likely chatting with you from their call center located in St. Louis, MO or Jamaica. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-6pm EST. It's hard to tell if companies like Birchbox offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Birchbox with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Birchbox

While Birchbox does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since Birchbox does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact Birchbox? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Birchbox and GetHuman affiliated?

GetHuman and Birchbox have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Birchbox Contact Info

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