Barnes & Noble Live Chat

How to chat with Barnes & Noble by GetHuman

https://www.barnesandnoble.com/customerservice/chat/survey
Live Chat with Barnes & Noble Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 3 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that Barnes & Noble has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Been charged * times for same order
Got a message that Barnes and Noble received my order and to wait for my ready for pick...
I'm not sure if I can add two of my American Express gift cards onto to my order.
Hi, I saw online that you ship your books to Croatia but when i try to order one of you...
Nothing happened. I just want to write a review of a book I purchased at Barnes and Nob...
Barnes and noble continue to take money from my account..I order a book and paid for it...
Barnes and Noble keep taking money out of my account
For *.. to get a msg to you is near impossible!! ..*.* I ordered * book..than got show...
Yesterday I received a strange email from the "postal service" about my order. It look...
I would like to connect with Barnes and Noble HR
I would like to contact someone from HR
I was told that shipping an order to an address other than my billing address was again...
I was shocked and dismayed yesterday when visiting your Boulder store to see that your...
Please help.*I am an indie author. From **** Barnes & Noble was selling my * books and...
Help me with my issue

Barnes & Noble Live Support Statistics

Live chat starting pointhttps://www.barnesandnoble.com/customerservice/chat/survey
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:45pm
Average wait3
Current wait3
Rank (overall)4
Alternate methodsphone or chat or web or twitter or email
Quality of communication71%
Quality of help33%
Customer votes51,332
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-843-2665

Chatting with Barnes & Noble Customer Service

Live chat with Barnes & Noble by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Barnes & Noble about. We can usually help ensure a better outcome. This is the best way to live chat with Barnes & Noble because 11,262 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Barnes & Noble usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.barnesandnoble.com/customerservice/chat/survey are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with Barnes & Noble agents, they are most likely chatting with you from their call center located in New Jersey. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Barnes & Noble offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Barnes & Noble with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Barnes & Noble

While Barnes & Noble does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for Barnes & Noble is their 800-843-2665 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Barnes & Noble? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Barnes & Noble and GetHuman affiliated?

GetHuman and Barnes & Noble have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Barnes & Noble Contact Info

Information that GetHuman and its users have gathered about how to best reach Barnes & Noble
Barnes & Noble Phone NumberMore Barnes & Noble Contact Info

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