How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Amazon Corporate Accounts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Amazon Corporate Accounts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Amazon Business customer service.
Please hold for the next available representative. This call may be monitored or recorded for quality assurance or training purposes."
Excerpt from a call with Amazon Corporate Accounts
Thursday, January 4, 2024 2:58 PM
What are the hours and when should I call?
Amazon Corporate Accounts operates the call center for this 866-486-2360 phone number Mon-Fri 7am-7pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 181 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Corporate Accounts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Corporate Accounts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Corporate Accounts is Tuesday.The most busy day to call is Thursday, which averages 70% more phone calls by comparison.Again, this is based on a sample of 181 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Amazon Corporate Accounts is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Amazon Corporate Accounts staffs the call center well on Tuesday.
Why call this Amazon Corporate Accounts number?
Below is a sample of recent calls to Amazon Corporate Accounts, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with business account: "I tried to create a business account but there was an error on my form, can you get rid of it so I can create a new one for my second business?"
- From a call lasting 4m 59s , Mar 28, 2024 3:56 PM
Account verification issue: "I made some amendments to my business today and I can't open a new account because it says I already have one, but there was an error on the form so the business couldn't be verified."
- From a call lasting 3m 19s , Mar 28, 2024 3:51 PM
Confirming corporate office: "Is this the Amazon corporate office?"
- From a call lasting 46s , Mar 27, 2024 12:09 AM
Refund complaint: "I'm I am calling to make a complaint about my refund to Amazon."
- From a call lasting 38m 16s , Mar 14, 2024 12:54 AM
Inquiring about job opportunities: "I was trying to call corporate to get a hold of about jobs."
- From a call lasting 1m 38s , Mar 6, 2024 12:01 AM
Multiple service issues reported: "I've been having nothing but issues with you guys between shipping lying, getting cards on my account charged without my authorization."
- From a call lasting 12m 19s , Feb 25, 2024 4:57 PM
Order mix-up complaint: "I ordered a fireplace, got a treadmill, now facing return issues and threats from Amazon."
- From a call lasting 11m 58s , Feb 24, 2024 2:15 AM
Refund inquiry for returned item: "I returned something about a month or so ago but the money was refunded to the wrong card and I haven't been able to get my refund."
- From a call lasting 10m 5s , Feb 23, 2024 5:11 PM
Concern regarding termination: "My daughter was wrongfully accused of stealing a phone at the Amazon facility in Chester, Virginia and dismissed, but there is no footage of her doing so."
- From a call lasting 11m 41s , Feb 21, 2024 10:08 PM
Verifying contact with Amazon: "Is this Amazon corporate?"
- From a call lasting 48s , Feb 7, 2024 2:10 PM
More Ways to Contact Amazon Corporate Accounts Customer Service
There are of course other ways to contact Amazon Corporate Accounts customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Amazon Corporate Accounts will reply our your email.
Conclusion and closing notes
This is Amazon Corporate Accounts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Corporate Accounts agent. This phone number is Amazon Corporate Accounts's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-486-2360 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Amazon Corporate Accounts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Amazon Corporate Accounts has 1 phone number. It's not always clear what is the best way to talk to Amazon Corporate Accounts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Corporate Accounts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Corporate Accounts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.