How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Eero phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Eero number should go right to a real human being
Here is how our research team describes the way the Eero phone system greets you: Thank you for calling Euro. Your call may be recorded for quality and training purposes. If you're calling for Technical Support, please press 1. If you have a billing or order inquiry, please press 2. If you are new to Euro and have questions before you purchase, please press 3.
Below are some clips we've found from Eero's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Euro. Your call may be recorded for quality and training purposes.
If you are calling for technical support, please press one.
If you have a billing or order inquiry, please press two.
If you are new to Eero and have question your call will be answered in the order it was received."
Excerpt from a call with Eero
Sunday, January 14, 2024 5:10 PM
The first phone menu
"Thank you for calling Euro. Your call may be recorded for quality and training purposes.
If you are calling for technical support, please press one.
If you have a billing or order inquiry, please press two."
Excerpt from a call with Eero
Friday, May 3, 2024 5:24 PM
In fact, much of this information on this page is superfluous because this Eero phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Eero operates the call center for this 877-659-2347 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 502 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eero phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eero staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eero is Sunday.The most busy day to call is Tuesday, which averages 159% more phone calls by comparison.Again, this is based on a sample of 502 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Eero
In summation, the best day to call Eero is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Eero staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
I'm used to spending hours on the phone waiting to talk to a customer service agent when I call my Internet provider, so I didn't have high expectations when I called Eero. My Internet extender wasn't working properly suddenly, and I had no idea of where to begin troubleshooting the issue. All I knew was that the Internet was running slow in my home office and that it had been temporarily fixed by Eero. I put the phone call off until my lunch break and got in the queue prepared to wait an hour.
It was a pleasant surprise to be greeted by a recorded message asking me to wait or a customer representative. There wasn't a lengthy phone map to maneuver to get to someone who could help me. Just the simple instruction to stay on the line until someone was available to help me. I turned my phone's speaker on and went to unpack my lunch while I waited. I barely had the lid off my water bottle and my sandwich unwrapped when the agent picked up the phone.
When I glanced at my phone I had only been on it for about three minutes which was pretty remarkable. The agent who answered was knowledgeable and took down my basic information to find my account. They then led me through a basic set of troubleshooting steps that I could do from the comfort of my home office. It took about ten minutes but we were able to identify the issue, which was easily rectified. Before I hung up the phone my Internet was working at high speeds again and I had a newfound respect for Internet companies. It turns out that some of them can be helpful on the phone!
While I recognize that some phone calls might be more involved than mine, it was nice to receive great customer service from a phone rep that was friendly and knowledgeable. They were clear when they walked me through the steps and were easy to understand. Of course, if I needed new equipment or if the troubleshooting process failed I may have had to wait for someone to come to my home, so then I might not have been as pleased. However, overall, my phone call to Eero was pleasant, and next time I won't worry so much about making time in my schedule to call. I will just call the minute the problem arises because that really wasn't difficult at all.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Eero
If you have time to do a bit of reading before you call Eero, we recommend you read over some of our problem-specific articles.
Eero is a revolutionary mesh Wi-Fi system designed to bring reliable and seamless internet coverage to every corner of your home. It replaces your traditional single-router setup with multiple small devices, known as eeros, strategically placed throughout your house. These eero devices work together to create a powerful network that eradicates dead zones, buffering, and inconsistent internet speeds. The system intelligently manages your network, automatically switching your devices to the strongest and fastest connection, whether you're in the basement or the attic. Eero also includes user-friendly features like easy setup via a mobile app, parental controls, guest access, and advanced security protocols to protect your home network. With Eero, you can enjoy uninterrupted connectivity and exceptional Wi-Fi performance in every room of your home.
Yes, you can expand your Eero network by adding additional Eero devices. Eero's mesh network system allows you to create a seamless Wi-Fi network throughout your home. Simply purchase and connect more Eero devices to your existing network, and they will automatically sync and extend the coverage area. The Eero app makes the setup process easy, guiding you step by step. By expanding your network, you can eliminate dead spots and ensure reliable internet access in every corner of your house. With Eero's TrueMesh technology, all devices work together to provide a fast and stable connection. Whether you need to cover a larger area or strengthen the signal in specific rooms, adding more Eero devices is a convenient and effective solution.
Eero is a mesh Wi-Fi system that works by distributing multiple access points throughout your home or space. These access points, called Eero nodes, communicate with each other to create a seamless and robust Wi-Fi network. When you connect an Eero node to your existing modem, it becomes the primary router and gets the network up and running. Additional Eero nodes can then be placed strategically around your home to extend the coverage. Eero nodes communicate with each other using a dedicated wireless backhaul, ensuring a strong and reliable connection in every corner of your space. By working together, they form a single network with the same SSID, allowing your devices to automatically connect to the strongest signal without any interruptions. This intelligent system optimizes your Wi-Fi performance, eliminating dead zones and ensuring smooth, uninterrupted connectivity.
Click the link above to get answers to just about any Eero customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Eero, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up Eero device: "I bought a Eero, need help setting it up."
- From a call lasting 7m 19s , Apr 30, 2024 11:16 PM
Trouble connecting TV to internet: "I am trying to put the Internet on my TV but the password won't work, and I can't get my TVs to go online."
- From a call lasting 11m 39s , Apr 4, 2024 8:29 PM
Updating contact information: "I need to update my contact information for the account."
- From a call lasting 11m 21s , Apr 4, 2024 5:56 PM
Contact sales department: "I'm trying to speak to somebody in sales. Is there any way you can transfer."
- From a call lasting 1m 38s , Apr 4, 2024 12:55 AM
Troubleshooting Eero connection: "My son rebooted our Internet and now our Eero won't connect, everything's red."
- From a call lasting 59m 38s , Mar 29, 2024 2:03 AM
Technical issue with hearing aids: "My hearing aids may be causing some audio problems on the call."
- From a call lasting 7m , Mar 26, 2024 8:39 PM
Assistance with Eero setup: "All I'm just trying to do is delete the old account and transfer devices to new account for Eero setup."
- From a call lasting 13m 6s , Mar 16, 2024 12:05 AM
Trouble logging into old account: "I forgot my username and password for my old Eero account and now I'm stuck trying to set up the device on a new account."
- From a call lasting 7m 57s , Mar 15, 2024 11:56 PM
Internet connectivity issue: "I'm calling because I have, like, a little office space directly outside in the backyard directly out outside of my house."
- From a call lasting 2m 12s , Mar 14, 2024 7:22 PM
Eero setup interference issue: "I tried to hook up the eero, but it caused my devices to lose connection with the main house."
- From a call lasting 3m 43s , Mar 14, 2024 7:17 PM
Conclusion and closing notes
This is Eero's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eero agent. This phone number is Eero's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-659-2347 include and other customer service issues. Rather than trying to call Eero first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Eero has 9 phone numbers. It's not always clear what is the best way to talk to Eero representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eero. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eero. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
