Shopify Customer Service

Contact Shopify & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Shopify. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Shopify, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Shopify: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Shopify.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Shopify customer support problems.

Contacting Shopify customer support

Below you can compare and contrast the 2 ways to contact Shopify by looking at which ones are the fastest and which ones other customers recommend the most for solving Shopify customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Shopify across the following channels: Chat, Web.

Phone number / contactWaitVotes
Live Chat at docs.shopify.com
Customer Service
2 mins334
Online Help at support.shopify.com
Customer Service
< 2 hrs128

Recent reasons customers contacted Shopify:

need to speak to human at shopify through chat. not AI*
my credit card was charged by shopify and i don't know why.
*** rupees were taken from me by lying to me
I am being charge monthly by Shopify and I don't have an account
I want to cancel my account
I don't have an account with Shopify and I've been getting charged for the last * month...
When trying to pay for merchandise off of shopify, I get an error saying my 'Credential...
Judge.me review app doesnt work
I do not have an active account, yet I am receiving charges from my bank. **I was charg...
Hi Guys, I have a question that I want remove my GoDaddy domain from my inactive store...
I keep getting Shop Verification Codes on daily basis after only one use of the system...
I have made a mistake. I'm not sure why but my dropshipping business did not produce an...
How we can change email address we put the email
Question about Fraud analysis
domain issue need to get new account setup also

Help me with my issue

Does GetHuman work with Shopify?

GetHuman does not work with Shopify's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Shopify at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Shopify's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Shopify at a Glance

Shopify has no phone number
Shopify has 1 chat optionBEST
Shopify has no customer email
Shopify has 1 help forum
Shopify has no twitter handle
Shopify has no facebook page
Contact information overview

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!