Netflix (UK) Customer FAQ

Recovering your Netflix account is straightforward. Start by visiting the Netflix site and click "Sign in." If you can't remember your password, you can click "Forgot Password?" to reset it. You will be asked to provide the email address associated with your account. After submitting, check your email for a password reset link. Click the link and follow the instructions to create a new password. If you can't remember which email you used, try every email address you own. Netflix will send an email to the correct one. Make sure to check your spam folder too, just in case the email went there.

Apologies for the confusion. To set up your account again, please go directly to the Netflix website and sign up as a new member. You'll need to use your original email address if you want access to your previous watch history and settings. Netflix retains this information for 10 months, so if it's been less than this, your old preferences will still be accessible. For setting up your direct debit, you'll enter your payment details during the sign-up process. This can include bank account details for direct debit, or a credit or debit card number. You can change or update this information later if needed.

We're sorry to hear about this issue. To cancel a Netflix UK subscription, you need to go to your account page and click on the "Cancel Membership" button under the Membership & Billing section. You should then follow the prompts to confirm the cancellation. Cancellations take effect at the end of your current billing period, so you'll continue to have access until then. If you've been charged twice after cancellation, it could be an error. We'd suggest reaching out directly to Netflix's customer service for a resolution; they can look into the billing issue and provide a potential refund if a mistake has been made on their end.

There could be many reasons why an error is showing on your Netflix account. It could be due to network issues, a device glitch, or issues with your Netflix account itself. Some general solutions include checking your internet connection, trying to sign out and back in again, restarting your device, or updating your Netflix app. Nonetheless, without knowing the specific error code or message, it's difficult to provide a definitive solution. Therefore, you could start by following these general steps, and if the problem persists, the error message could provide a clue about what's going wrong.

We're sorry to hear about your connection issue. First, check if your internet, WiFi, or mobile network is functioning properly. If there are no issues there, try restarting your device. If you're using a streaming device or console, consider restarting them as well. An additional step to consider is uninstalling and reinstalling the Netflix app as there may be a temporary issue with the app itself. If none of these work, it may be a temporary issue with Netflix's servers, which would require waiting until it's resolved.