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First Direct Customer FAQ

Top Answers & How-to Guides

What is First Direct's Phone Number?

The question we are asked most often is about how to talk to First Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I report a lost or stolen card?

If your First Direct card is lost or stolen, you should contact us immediately to report it. You can do this by calling our customer...

What are the requirements to open a First Direct account?

To open a First Direct account, you need to meet a few basic requirements. Firstly, you must be at least 18 years old and a resident...
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Account Management

How do I report a lost or stolen card?

If your First Direct card is lost or stolen, you should contact us immediately to report it. You can do this by calling our customer...
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Can I set up direct debits and standing orders with First Direct?

Yes, you can set up direct debits and standing orders with First Direct. As a customer, you have the ability to easily arrange and...
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Account Opening

What are the requirements to open a First Direct account?

To open a First Direct account, you need to meet a few basic requirements. Firstly, you must be at least 18 years old and a resident...
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Online Banking

Can I link my First Direct account to other online banking services?

Yes, you can link your First Direct account to other online banking services. First Direct offers an integrated platform that allows...
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Fees

What are the fees associated with First Direct accounts?

First Direct offers a range of accounts with varying fee structures. The majority of their current accounts come with no monthly account...
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Mobile App

What are the benefits of using First Direct's mobile app?

First Direct's mobile app offers a range of benefits designed to enhance banking convenience for its customers. Firstly, it enables...
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Security Measures

What security measures are in place to protect my First Direct account?

At First Direct, we prioritize ensuring the utmost security to protect your account. We have implemented several robust security measures...
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Help me with my First Direct customer service issue

Ask any question you have about First Direct customer service. We will do our best to get you answers right away.
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