eHarmony Customer Service Issues

Hi there. I attempted to subscribe to eHarmony recently, but shortly after that, I discovered unauthorized charges on my credit card. Consequently, I had to cancel my credit card. I am uncertain if the payment went through, and I want to ensure that eHarmony receives the correct amount owed. I have a $[redacted] MasterCard Gift Card that I can use to settle any dues with eHarmony if required. I would appreciate it if eHarmony could provide me with information regarding my subscription status and advise me on whether I should utilize the gift card for payment.

To Whom It May Concern, Hello, my name is Kerry Cook. I used your service frequently last year since signing up in February. I chose not to renew the subscription. Despite terminating the auto-renew feature, I found my account still active when I checked in February. I expected it to be deleted by month-end. In late February, I discovered another year's subscription charge on my credit card bill, which surprised me. Although I should have contacted your company immediately, I was dealing with my grandmother's recent passing and funeral arrangements, causing emotional distress. Dating is not a priority for me now, and the unexpected charge doesn't fit my budget. I hope you can understand my situation and consider reversing the charge due to the circumstances. I would appreciate your help in resolving this matter promptly. Thank you for your understanding. Sincerely, Kerry Cook

My 12-month $[redacted] Australian eHarmony subscription automatically renewed without any prior notification, invoice, or receipt. The payment was deducted from my account on April 8, [redacted]. I attempted to email them on April 9, but the email bounced back. My investigation revealed that contacting eHarmony from Australia is challenging. Consequently, I reached out to their Singapore office after unsuccessful attempts with the American email. I have already canceled my subscription and am now waiting for a refund. Any assistance you can offer would be highly appreciated. Thank you.

I would like to cancel my subscription immediately. I have only been using the service for a few months and have found it to be frustrating and disappointing. I have already paid through January, but I am not receiving any benefit from the service. I am requesting a prorated refund for the remaining 7 months and would like it processed by next week. I will be advising my family and friends against using this site due to what I believe is false advertising. Please contact me at [redacted]. My experience with the site has been a nightmare, with very few potential matches for me. It has been a waste of money, time, and energy. Thank you. I am hoping for a prompt response.

I noticed that the profiles lack personal descriptions beyond preset questions, which may not be very informative. It would be beneficial to include each person's sun sign to establish potential compatibility based on astrology. This would prevent wasted time messaging incompatible matches. I am curious why this information is omitted. After joining recently, I have not received any messages yet, which is disappointing. Could you elaborate on the criteria used to select matches? Is it solely based on location and some irrelevant questions? I expressed my interest in astrology under "my leisure time" as there was no other appropriate section. It would be reassuring to know if patience is key in this process.

Hello, I am Melinda Meacham. I wanted to clarify that I did not intend for my account to be automatically renewed. Despite trying to cancel it, I believe the renewal went through. I am currently on vacation in Alaska with limited internet access. I kindly request a refund for the renewal fees as I am dissatisfied with the matches I have received. Many of the individuals in the senior male compatibility pool do not respond fully, and some have been removed for security reasons by eharmony. Please, can you assist in canceling my renewal and processing a refund? Thank you for addressing this matter promptly. Address: [redacted] Manor Place Lake Jackson, TX. [redacted] 19jan1980

I've been using eharmony for almost a year, but unfortunately, I haven't had any meaningful connections. There haven't been any matches from Denver or even Colorado. Interestingly, now that my subscription has ended, I've been matched with someone from Ohio and someone from TX. However, I can't communicate with them without an active subscription. It's frustrating that potential connections only appear after the subscription ends. It would be helpful if eharmony could extend my subscription for a day or a month so I can see if Carl from TX, who seems like a perfect match, can give me some feedback.

Subject: Issue with Logging Into the Site Hello, I am facing an ongoing issue with logging into the site despite trying to reset my password multiple times. The lack of support and inability to reach anyone on the phone has been frustrating. I would greatly appreciate speaking to a representative to resolve this matter promptly. Thank you, S.P.

To: Eharmony Management Dear Eharmony Management Team, I have been using online dating services for the past decade, investing more than $1,[redacted] in the hope of finding a partner, but to no avail. Unfortunately, I have encountered security concerns on your platform and others. This frustrating experience has left me feeling disheartened. I believe there are better alternatives out there, and I am disappointed in the current state of online dating. I am considering taking legal action against your company for what I perceive as false advertising, although my current personal circumstances prevent me from doing so immediately. In the future, I may pursue this course of action to address the issues I have faced. Thank you for your attention to this matter. Sincerely, Michael A. W

After making the last and final payment, please cancel my subscription. As a disabled veteran, the payment has affected my ability to buy groceries. Your service has left me without food. I strongly urge you not to take any more payments as I will pursue legal action. The total of $[redacted] has been paid, and I am disappointed in your customer support's lack of assistance or empathy. I hope you reflect on your actions.

Good morning, I am writing as Ms. Evans, using the email [redacted] I am disappointed with my experience on Eharmony. The marketing department's promotion that it is the best site to meet people is misleading. This is my second attempt to interact with others on the site, not seeking marriage but simply to connect. Unfortunately, I have had no success in meeting anyone or receiving responses when I reach out. The frequency of receiving profiles is also lacking, with only 2-3 profiles weekly instead of daily. After reading negative reviews on consumer affairs, I am requesting a refund for the remaining four months of my membership. The service does not match the advertised standards, lacking the necessary active members. It has been frustrating to feel deceived by the company's marketing tactics. I hope for a prompt refund of the unused membership time back to my credit card. Thank you, Ms. Evans

I have expanded my demographics, considered different scenarios, and completed my profile. However, after paying a significant fee, I am disappointed by the lack of available matches on the site. The few matches I received have not engaged with me even after reaching out with friendly messages. I am not expecting perfection, just the chance to connect and make some friends. Compared to other platforms, the quantity and quality of matches here are lacking, making me feel like I have been overcharged for the service. It is frustrating that I do not have the option to browse profiles myself, as the suggested matches are not leading to any meaningful conversations. A trial month option would have been helpful before committing financially to the service.

Good afternoon, I was hoping to avoid writing this email. I signed up on eHarmony in July [redacted] and connected with a gentleman who seemed promising. Despite our common interests, we only met three times in over 10 months, always at my request. He consistently made excuses not to see me, even though we both live relatively close. Feeling neglected after being stood up on Memorial Day, I realized it was time to move on. I valued face-to-face interaction over endless calls and texts. I now want to return to eHarmony. Do I need to create a new profile or can I reactivate my old one with updated photos? I apologize for the long email. This experience was disheartening, but I remain optimistic about finding the right person. Thank you.

Hello, I accidentally signed up for eHarmony while intending to join Match.com. After realizing my error, I contacted eHarmony to cancel my subscription, but I was informed to wait until it expires in August. They are charging me $49 per month. In my attempt to seek a refund through a third-party website claiming to handle eHarmony refunds and complaints, I fell victim to a scam. The fraudulent company, CheapCoin or a similar name, started deducting money from my bank account daily. I urgently need eHarmony to investigate this scam site and facilitate the refund process. I have not used the eHarmony site since discovering my mistake four months ago.

I closed my eHarmony account over a month ago, following the proper steps on their site. I haven't used their services since. However, I was still charged on 7/12/18 and likely in June after I closed the account. If I don't receive a full refund by 7/19/18, my card issuer will handle the dispute. I feel frustrated and misled. I tried contacting eHarmony but got nowhere. I'm considering taking further action against them. I initially joined for a trial weekend and did not anticipate these charges. I am Kathleen H., reachable at [redacted] or [redacted].

I believe that online dating services should be free. Love should not have a price tag. Being unable to see pictures or send messages without a paid subscription is unreasonable. Requiring payment just to view potential matches without even seeing their pictures is discouraging for users genuinely looking for connections. I have encountered this issue on your site multiple times. The advertisements promoting success stories do not align with my own experience of not receiving any responses. It is disheartening to spend money on subscriptions without any results. Charging for basic features like viewing photos and sending messages is a hindrance to finding meaningful connections. I have contemplated returning to the site, but I fear repeating the same outcome. Online dating services should prioritize creating opportunities for people to connect without financial barriers.

Subject: Disappointment with Site and Matchmaking Hello, I am reaching out to express my disappointment with the performance of your site. Despite my payment of just over £[redacted], I have found very limited local matches. Most of the potential matches are located far from my area, leaving me unsatisfied. While I acknowledge that your control over member locations is limited, this experience falls short of my expectations. Consequently, I will not be endorsing your services to others. I initially joined with hopes of connecting with like-minded individuals, but the distance between me and potential matches impedes that goal. I would appreciate your feedback on this matter. If possible, I would like to explore terminating my membership early and receiving a partial refund. Unfortunately, reaching out to you has been a challenge, hence the delayed communication. I await your response. Best regards, Tina F.

I purchased a 3-month subscription for $[redacted].99 through iTunes, extending until October. Despite being inactive due to a busy schedule, I tried to log in recently to find my account closed without explanation. This feels unfair. I believe my account was shut down because I accessed it from a different IP address while traveling. Please reopen my account or issue a refund. Changing IP locations should not lead to account closure. I am disappointed by this experience as a paying customer. I urge Eharmony to reconsider their actions. My login email is [redacted]. Thank you, Cheryl.

I subscribed and made a payment of $[redacted].99 for 3 months through iTunes, which should be effective until October. Although I have been inactive due to a busy schedule, I noticed yesterday that my account was closed without any explanation. I feel disappointed and deceived by Eharmony. I have many unreplied emails and I believe the closure of my account is unjustified. Please consider reopening my account or providing a refund. As a frequent traveler, I might have accessed my account from different IP locations, but this shouldn't lead to its closure. It is unfair to take my payment and then deny me access without a valid reason. I am certain I did not violate any terms of service. Kindly rectify this situation promptly. Thank you. Email for login: [redacted] (Cheryl) Payment method: iTunes Date of birth: December 6, [redacted] Location: Kansas City, [redacted]

I would like to cancel the subscription for Agim Hadergjonaj. He has been unable to access his account and has not used the service for several months. He only intended to have a three-month subscription and assumed it expired when he couldn't log in. I allowed him to use my card for the initial three months only. An amount of £[redacted].85 was deducted from my PayPal account with reference number O-91R692031. I request a refund and the closure of this account. Mr. Hadergjonaj has requested to receive the password via email or text to unsubscribe. I anticipate your prompt response as this unexpected charge is causing me financial difficulties. Thank you, Christina Twaits.